Loop Subscriptions App

It's a scam, I tried to cancel my plan for 3 months, they don't let you to do so on their system, you need to send message to their customer support and they still charge me until this day.......

After being verbally promised an extended trial period, I was unexpectedly charged $650. I was assured the charge would not occur, yet it was processed the same day. I immediately requested a refund, and it has now been over a week with no resolution.

This has been one of the most disappointing experiences I’ve had with any application or service. The messaging from the company was misleading, suggesting that “next month would be like having it free,” despite the charge already being taken.

Instead of issuing a prompt refund, I was offered store credit, which is not an acceptable resolution when a clear promise was not honored. Support responses have been inconsistent and unhelpful, often lacking a clear understanding of their own software or policies.

I have escalated this matter through my bank and Shopify, but the process has been unnecessarily long and stressful. This situation has caused real financial strain and should never happen to customers operating in good faith.

I strongly advise others to proceed with caution and to ensure all trial extensions and billing agreements are provided in writing before trusting verbal assurances.

— 4U2Heal

They only support you if you get one of the paid plans. Each time I asked for help they asked me if I'm on free plan or not and then just stopped giving support. When I uninstalled the app the code remaining cause problems with my theme and they didn't help me to remove codes. Very poor customer service.

Absolute worst customer service we've ever experienced. Had some trouble with the manual installation and were told to "find a developer." WILD that a Shopify App thinks that the "only way to install a app is manually" when all the other ones we've looked at do it for you or it's automated. Don't waste your time...there are a lot of other, better, and helpful options.

This app is a JOKE. There is NO customer service. They do not contact you ever. They just keep sending "schedule a call" emails but then push your call off over and over. And all call times are between midnight and 4am. I'm convinced that all reviews were entered by this company.