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Great product, fantastic customer service and fast resolution of issues. I highly recommend it.
Thank you for your kind words, Team Pure Fungi!
We're thrilled to hear that you're happy with our product and customer service. Your recommendation means a lot to us, and we're committed to continuing to provide fast resolutions to any issues that may arise. Thank you for choosing us!
Cheers,
Team Loop
As a co-founder at HelloBello, it is with delight to write the following lines on our experiance to switch to Loop. At HelloBello we offer fresh/frozen dog food meals in convenient 14-day and 28-day subscription plans. We're a 100% subscription-focused company with a strong commitment to delivering exceptional products and a seamless digital customer experience.
We recently transitioned from the Recharge Pro plan to Loop for several compelling reasons:
- Superior access to development and customer support: Loop provides outstanding access to their development and customer service teams. This is crucial as we develop our API-based customer dashboard. Unlike with Recharge, where each interaction involved a new representative requiring repeated explanations, Loop offers direct engagement with the team who can readily assist with our API needs.
- Rapid development capabilities: Loop demonstrated impressive agility in responding to our requests. Features like Make.com access, Loyalty Lion integration, and API enhancements were implemented within days or weeks, far exceeding the responsiveness we experienced with Recharge.
- Seamless Shopify integration: As a Shopify-based business, we appreciate Loop's native integration. This translates to smoother operation, better integration, and faster development cycles compared to Recharge's non-native solution.
- Competitive pricing: Loop offered a more attractive pricing structure compared to Recharge.
- Shared DNA and dedicated support: We resonate with Loop's entrepreneurial spirit and their commitment to building long-term partnerships. We have established relationships with key personnel at Loop, ensuring 24/7 support and personalized attention to our needs. This stands in stark contrast to the frustrating experience we had with our past subscription provider, which often felt impersonal and unresponsive.
Our migration process was complex, involving two PayPal accounts, Stripe as our primary gateway, and residual activity on Braintree. Despite the challenges, the Loop team went above and beyond to ensure a smooth transition. They actively collaborated with us until all issues were resolved, demonstrating a genuine commitment to exceeding expectations.
HelloBello wholeheartedly recommends Loop. Their dedication to customer success, agility, and focus on our needs make them a truly exceptional partner.
Thank you for sharing your experience with Loop - Stephan, and Team Hello Bello!!
We are truly delighted to hear that our platform has met and exceeded your expectations!
We are particularly pleased to hear about your positive experience with our team's dedication and the personalized support you received during the migration process. At Loop, we strive to build strong, long-term partnerships with our clients, and your acknowledgment of this effort is very encouraging.
Thank you once again for choosing Loop and for your kind words. We look forward to continuing our successful partnership with HelloBello and supporting your growth in the subscription market.
Cheers 🥂,
Nihal and Team Loop
Best subscription app, best support, best experience for our incredible subscribers. Highly recommend Loop if you are considering a subscription tool for your store.
Thank you for your enthusiastic endorsement, Team Rejuvia!
We're thrilled to hear that you consider Loop the best subscription app, with the best support and experience for your subscribers. Your recommendation means a lot to us, and we're honored to be a part of your store's success.
Cheers,
Team Loop
Excellent Customer Service. Very easy to work with and the widget integrates with our site beautifully. Highly recommend using this for setting up subscription service within your site.
Thank you for your review, Team Elite Roaster of Atlanta!
We're thrilled to hear that our service has been excellent and our widget integrates seamlessly with your site. Thank you for the recommendation, and we're glad we could help set up your subscription service.
Cheers,
Team Loop
They only support you if you get one of the paid plans. Each time I asked for help they asked me if I'm on free plan or not and then just stopped giving support. When I uninstalled the app the code remaining cause problems with my theme and they didn't help me to remove codes. Very poor customer service.
great support team!
We're glad to hear that you've had a positive experience with our support team! Thank you for your kind words!
Cheers,
Team Loop
Great product, outstanding support from the team. 5/5
Thank you for your glowing review! We're thrilled to hear that you're satisfied with our product and the support you've received from our team.
Cheers,
Team Loop
Loop is AWESOME! It is the only app we found which combines functionality of product bundles AND subscriptions in a very user-friendly interface. We have been using the Loop $99 plan and it kind of pays for itself as 90% of our website sales go through the Loop app!
The bundles and discounts are accomplished in a 'smart' back-end way i.e. by creating custom discount codes rather than 100s of product variants. Also, HUGE shout-out to the support team. Manan, Adarsh, Varun and others are always available to answer my questions and they quickly solve simple coding and formatting issues. Well done LOOP!
Thank you for your amazing feedback, Team Nutty Hero!
We're thrilled that Loop is making a significant impact on your sales with its unique combination of product bundles and subscriptions. Hearing that our app and the support from Manan and the team have met your needs is fantastic. Thanks for being a part of the Loop family! 🌟
Team Loop
the customer service is great.. I'm still figuring out the app, but seems to be working well..
Thank you for your feedback! We're glad you're enjoying the app and our customer service. If you have any questions or need further assistance, we're here to help. Your satisfaction is our goal! 🌟
Team Loop
Support is great, we were not quite ready to continue and it rebilled without us having it configured yet.
They understood the issue and refunded. Thank you
We are looking forward to using them in the future when we have figured out our offer.
We're glad to hear that our support team was able to assist you with your billing issue and that you received a refund. We look forward to having you use our services in the future once you've finalized your offer.
If you need any assistance or have further questions, we're here to help!
Team Loop