Loop Subscriptions

This app has worked well for our subscription business. It's an easy user interface, and they make built-in features like analytics, shipping rules, and product bundling easy. But, the best part is the support. We all know subscriptions can be a beast of their own... and Loop makes it all easy. They are quick to respond to any questions and even hopped on a screen share to sort out something I was having trouble with. 5-stars.

Loop has been refreshing to work with, and from engineering to product to finance we all highly recommend it. We're not small, and we were on a very well-known subscription platform that wasn't cutting it (too slow to change/evolve/improve, built on outdated architecture, etc.). We ran a competitive process, took a really good look at all the major players and decided on Loop. They've been everything we hoped for: super responsive and nimble in making customizations/improvements, but also stable and secure with never any down time or issues. Just like any tool, they don't have everything built out for every use case in advance, but we're finding more and more that when we want something from Loop that's important to the business, they're either already working on it or can get it on their short-term roadmap. And they actually deliver, vs. our experience in the past where our salesperson and account rep were great but always relied on some committee or team or process, and nothing ever actually got done on a reasonable timeline. Bottom line: you won't regret going with Loop.

Loop was recommended to us by our web development team, and so far, we’ve been very happy with it. The platform offers great functionality, and the team has been incredibly responsive to our questions and requests. We appreciate the features available, though we do wish there were more subscription portal access options for our subscribers. That said, there are a few exciting features in development that we’re looking forward to. Overall, a solid subscription management solution with a great support team!

Loop Subscriptions is by far the best subscriptions solution for Shopify, it is fantastic. The team helped us migrate over from our legacy system without fuss. The built in Flows are so powerful and intuitive that we easily built out our complex scenarios in minutes. Before most tasks required engineers to make changes, now our CS team are empowered to make changes themselves. Also, any issues we have faced have been acknowledged and resolved/work around or fixed very quickly.

I could not recommend Loop Subscriptions more highly.

We chose Loop for our subscription model after evaluating several options, as it offered the best combination of flexibility, Shopify integration, and a user-friendly experience. Loop stood out because it supported the custom features we needed for the way our product is set up, allowing us to tailor subscriptions to fit our unique model. The cancellation flows have been a game-changer, helping reduce churn with targeted offers, while the customer portal makes it easy for subscribers to manage their plans. The analytics tools also provide valuable insights to optimize performance. Our experience with the Loop team has been excellent—our success manager, Chaitanya, has been proactive in helping us maximize the platform’s capabilities, and the support team has been quick to assist whenever needed. Overall, Loop has helped us refine our subscription model and improve retention, making it an easy recommendation for any brand looking to scale subscriptions on Shopify.