Loox ‑ Product Reviews App
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
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Note to those using the Scale version, LOOX has a potential charge when your order exceeds 300, there is an additional charge of up to $760, it gets expensive and even when I turned off the extra features, I was still overcharged . Their customer support is also not real time and you need to wait a long time for the issue to be resolved .
I had not yet installed this app properly,however it managed to add itself into my theme and show all my products as 1 star rated!!! There was no reviews on loox as I had not installed it yet. Be careful as I didn't notice for days that all my products looked as if they are badly rated, I don't understand why that would happen, really not good and has likely lost me a lot of sales during what is suposed to be the busiest time of year!!
Hey,
Yishai from the Loox team here. What you are describing is very unusual. No elements should appear until you manually add them to your theme.
I would really like to figure this out with you. I sent you an email to continue this conversation privately.
is to expensive . for example for 761 orders we payed 160 $ with 0 revenue and 11 reviews collected.
Hey,
Tal from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
I’ve personally reached out to you I'm happy to continue the conversation with you privately.
horrivel, não consigo subir nada de avaliações. não é nada sujestivo e o suporte ao cliente é horrivel.
Hey,
Abby from the Loox support team here - happy to help :)
I'm truly sorry to hear your experience with Loox did not live up to your expectations.
Loox offers a seamless migration from previous apps and sources through our import template and one-click importer for supported apps.
Our world-class support team is also available 24/7 to help you with questions you have.
I would be more than happy to work together with you to resolve any issues that have come up and to dig deeper into what you see on your end.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
The fact that you ask permission to take every single drop of data from the store for the app to be installed even though you are a paid app is disgusting.
Hey,
Josh from the Loox team here :)
Loox, like all apps on Shopify, requires certain permissions to provide our services. Each permission that we ask for is purely for the proper functionality of the app and it's services as both our merchants and their customer's privacy is important to us.
I also want to assure you that we would never use any data from your store outside of the reasons that we specifically require.
You can find an explanation of each permission and why we need it here:
https://help.loox.io/article/82-what-permissions-does-loox-ask-for-and-why
I would be more than happy to address any additional concerns that you may have.
An email is waiting for you from our Support team.
I used and understanding this app and this is very useful for my shop. It is very suitable for my shop
I have subscribed to a basic subscription but after reaching 500 orders, it is no longer possible to enter into the application to manage customer reviews that are already registered. I can't modify anything anymore !!! However, I continue to pay normally my monthly subscription. Loox asks you to switch to the higher plan otherwise you can't enter the application to manage the existing customer reviews !!! What a shame!
Hey,
Josh from the Loox team here - I'm truly sorry that your experience with Loox was not positive as you expected.
Loox offers several different plans for stores of all sizes and needs.
Our Basic plan is designed for stores who are beginning their journey on the Shopify ecosystem to help them get their footing and start growing.
Our other plans, which are designed for stores of larger scale, provide a higher ROI for your store.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention the increase in reviews you will receive.
We have contacted you personally to assist you further on the matter.
Please check your email for an email from our support team :)
I'm not happy, I'm not able to import the reviews from Aliexpress to my shop. I tried many times and definitely need help. I can see the comments on the App but no way to add them in the product page.
Hey,
Amit from the Loox team here :)
We have created a support ticket to handle your issue, please check your email inbox.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
I don't mind paying extra for "premium" or "best-in-class" services for my stores and I thought Loox was like that. IT WASN'T! This app is pure greed. I reached my limit (which is ridiculous) and cannot access the app AT ALL without upgrading to a higher tier plan. I can't export my reviews due to this. VERY DISAPPOINTED!!!
STAY AWAY FROM THIS GREEDY COMPANY
Hey,
Josh from the Loox team here :)
I apologize for the confusion and I’m happy to help clear the air!
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Our Beginner plan is designed for stores who are starting their journey and help them grow their business.
We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.
NO ME FUNCIONA BIEN, ADEMAS NO ESTA EN MI IDIOMA Y NO DEJA SER TRADUCIDO EN EL TRADUCTOR DEL MOUSE.
TENGO MUCHOS PROBLEMAS CON ESTO Y ADEMAS NO PUEDO MEJORAR NI APRENDER POR ESO MISMO. PUEDE QUE SEA UNA APP BUENA PERO LOS CREADORES NO INVIERTEN EN USUARIOS DE OTROS IDIOMAS...
Hey,
Tamarry from the Loox team here :)
We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.
Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including Spanish.
I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.