Loox ‑ Product Reviews App

​Hey,
Josh from the Loox team here :)
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​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
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​It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
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​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

Hey,
Tamarry from the Loox team here :)

We appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.

Loox understands the needs of global merchants and supports the translation of all customer-facing widgets and emails in 19 different languages, including French.

I would be happy to help you set everything up privately and have reached out via our Support to continue our conversation.

Hey - Yishai from Loox here :)

Please note that Shopify is in charge of app charges according to their policy here: https://help.shopify.com/manual/your-account/manage-billing/your-invoice/transactions-and-fees#domains-themes-and-app-fees

As we mentioned in our email, Shopify triggered the app charge on October 6th and Loox was removed after, on October 10th, for this reason you saw the charge in your Shopify invoice.

If you have any further questions please don't hesitate to contact our support team, they'd be more than happy to help!

Hey,
Amit from the Loox team here :)

While Loox offers three different plans, each suitable for a different brand size, I'm confident and positive that we can help you find the plan that best fits your needs.

I have reached out to you privately and I'd be more than happy to assist in any way I can.

In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,

Amit from the Loox team here :)

Please note that Shopify manages all app charges and will automatically stop charging you once you uninstall the app.

Our support team has reached out to Shopify on your behalf and Shopify has refunded your account for the Loox charges (we also sent you a private email regarding this).

If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!

Hey,

Amit from the Loox team here!

I took a look at our conversation history and I can see that one of my colleagues and myself had already answered you - could you please check your email again and let me know if you can find them?

Regarding removing all of the code, no worries - please create a staff account for support@loox.io and we would be more than happy to sort this out for you :)

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
Josh from the Loox team here. I apologize for any confusion on the matter! I'd be happy to explain why you are seeing these charges.
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Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use. This means that during slower months you automatically pay less.
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​In any case, Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
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I see that you have recently uninstalled Loox which is preventing you from accessing the admin.
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I have reached out to you privately to better address your concerns. Please lookout for an email from our Support team.

Hey, Yishai from the Loox team here :)
Thank you for the genuine feedback. I hope that you will have a great experience using the app itself.
If you need any assistance setting things up, please contact our support team and we'd be more than happy to help!