Loox ‑ Product Reviews App
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
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Hi Support pls I will like to remove Loox from my shopify store for now and not because its a problem or something else but because I havent made any sales and cant pay my monthly subscription so pls remove for now and not charge me for next billing circle because I dont have money to pay.Hope you understand and thanks for your sofar consideration on this matter thanks
Hey Paulse Chi, happy to clarify! You can cancel your Loox subscription anytime by uninstalling the app through the Shopify apps menu. I’ve reached out to you via email to provide you with further assistance, looking forward to continuing the conversation there :)
1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.
Hey,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time.
We’d love to hear more about what happened. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
love it every time they convert a sale also to a good 5 star review
I appreciate the ease of this product and the options to be able to display it on our site.
I use a lot of apps for my site. This is BY FAR the best and most important app I have. IT IS A MUST!!!
I have NEVER had a developer offer so much immediate and incredible support any time I send a request via email. It is instantaneous!
I get so frustrated with some of my other app providers when getting support seems to be like pulling teeth!
Everyone at Loox is over the top amazing and helpful.
DON'T HESITATE TO GET THIS!
Loox is excellent in every way. So happy we made the switch. Customers engage really well with the automated email. Currently about 25% of customers are leaving reviews. The ability to add video is also so good.
A very happy customer here. It's also really useful to help mitigate any issues with unhappy customers by highlighting issues that you can act on to help the customer further.
great product but even better customer support.
needed assistance importing some reviews and the support team resolved in within a few minutes.
I’m thrilled with this app! It offers outstanding value for money and is incredibly reliable. New tools and features are regularly added, keeping it fresh and functional. I was especially impressed with the quick assistance in implementing the review stars. Huge thanks to Rotem, the Customer Support Engineer, for going above and beyond with friendly and efficient support. Highly recommended!
Great app, excellent customer support. Aya was quick to reply and provide code to implement certain features across our store. Very helpful and kind. Recommend highly!
Arielle helped me with solving a problem I had regarding one of the star widgets.