Loox ‑ Product Reviews App
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Don't get me wrong. This app is great and serves its purpose. The reason for giving such a bad rating is the lack of internationalization features. If you are taking advantage of Shopify markets to sell in different languages and currencies, Loox cannot be translated unless you use Weglot, an expensive translation app that injects lots of code into your store and host translated pages in their servers rather than Shopify's. After using Loox for quite sometime, we will need to switch back to Judge.me so our social proof can be translated via Shopify translation API rather than some extra app we don't really need. It is disheartening because we like the app, and it's a lot of work to switch back. I hope they consider fixing this.
Hey,
Josh from the Loox team here :)
I appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.
Our Multilingual widgets do allow for the automatic translation of the widgets using Shopify Market.
The Weglot integration is specific to the review content only.
I would be happy to continue the conversation with you privately and have reached out via our Support.
Hey, Sara from the Loox team here.
I see we've reached out to you previously to provide assistance, but didn't receive a response from you.
In case you didn't see our message, I've reached out to you again via email to provide further assistance.
I look forward to continuing the conversation there.
Hey,
Sara from the Loox team here!
I've reached out to you privately via email to provide you with further assistance :)
Our customer support team is available 24/7 at support@loox.io, and we would be happy to help you with any questions you have.
Hey,
Rotem from the Loox team here :)
I wanted to let you know our support team is available 24/7 and always happy to assist you at support@loox.io.
I've reached out to you privately to better understand what you are experiencing.
Hey,
Tal from the Loox team here :)
I would be happy to better understand what you are experiencing on your end.
Our support team is available 24/7 and always happy to provide you with assistance!
We'll be happy to help you anytime at support@loox.io.