Loox ‑ Product Reviews App
Seznamte se s nejkvalitnějšími standardy Shopify z hlediska rychlosti, snadnosti používání a hodnoty pro obchodníky
Recenze (22 365)
Zpřesnit
-
Podle hodnocení
quand j`importe des avis sur ma boutique votre application m`annonce que c`est fait mais quand je vais sur ma page produit ya aucune avis ni etoile , mauvais
e application
Hey,
Lilach from the Loox team here :)
The Loox widgets automatically integrate with your theme once you install Loox.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Péssimo, não tem avaliação de produto e quando tem só consigo importar 3... sendo que escolhi o plano de $29 caríssimo e péssimo
Hey,
Josh from the Loox team here!
Our Review Importer allows you to retrieve reviews from an unlimited number of products.
If you were unable to import reviews as expected, please let me know in the email I sent you so we can help sort this out :)
In any case, I took a look at your account with us and it seems that you were still on our 14-day trial when you uninstalled.
To the best of our knowledge, Shopify triggers an automatic app charge only once an app's trial period ends.
Since you uninstalled before your free 14-day trial ended you should not be charged for your use of Loox.
I have also reached out to you privately to answer any additional concerns.
Useless. German People cant use Basic Plan. They Need to get a higher Plan to change the language from the Import Reviews.
Customer service 0, they answer after 2 days. You can't edit reviews, you cant select multiple countries to import, oh and even if you select usa it will still import you review from russia and ukraine... you can't show the flag for buyer...
Basically i don't get why will i keep this app.
Hey,
Amit from the Loox support team here :)
Our support team works hard giving the best possible answers to our users and we always answer within 24-hours.
I took a look at our support logs and all support requests from your account were answered within a few hours of submitting the ticket. Could you please check the email listed on your Shopify account for an answer from our support?
Generally speaking, Loox supports importing reviews from all countries and even filtered to reviews from specific countries. And of course, you can always reject any review that does not match your needs.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
The Name of the Person writing the review looks like "G***p" for example, its not showing the full name for anybody PLEASE HELP!!!!
删除这款产品，删除了之后，但是还在页面下方存在~我删除的原因是，因为没有中文指导设置看不懂英文，我不知道怎么使用~我喜欢这个产品可以出现中文设置的操作，我会考虑重新添加购买使用它，谢谢。~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hey, Yishai from the Loox team here :)
You may have seen a cache version of the site, could you please try to refresh the page without using the cached version of the site by pressing Ctrl+F5 (on Mac shift-command-R ) and check again?
Just in case, to prevent our widget from appearing in your store after uninstalling, please follow these steps (also mentioned in our uninstall email):
1. Go to your Shopify admin themes page
2. Click the "Actions" menu and then select "Edit code"
3. Edit the theme.liquid file
4. Find and delete the code below:
{{ shop.metafields.loox["global_html_body"] }}
If you need any further assistance, please contact our support team directly and we'd be more than happy to help!
This app is inconvenient because it doesn't allow you to edit reviews or names and you cant see all the reviews and select which ones you actually want. You have to go through each review even if there is 1000 of them 1 at time in order and select. The app is very basic and the layout of the reviews makes your personal website looked cluttered and unorganized not to mention TACKY. It would be nice if they can offer the review format to be in a row instead of staggered boxes. This app also doesn't allow you to take out unwanted pictures out of the reviews. This app is not good for starter store on a small budget because even just getting rid of the "powered by loox" branding cost you 59.99. I feel as if they they trap you into a contract with them by forcing you to spend lots of money with minimal accessibility...
I have installed the app to test it for a day but decided to get another app instead. But how TERRIBLE!!! It pretty badly messed up with my shop's codes. Super annoying that a prompt "An embedded page at Loox.io says error" keeps on coming up. Significantly slowed the shop too. Imagine all the annoyed customers and lost sales. This needs to be corrected ASAP.
Hey, Yishai from the Loox team here :)
Generally speaking, once Loox is removed from a store all the Loox elements no longer load and no errors would appear for your customers.
Since we stop all elements from loading on stores that removed the Loox app, the loading times would not be increased in any way. Please note that installing various apps on your store could affect loading times in a more substantial way since more elements try to load at the same time (but once Loox is uninstalled its elements do not load and would not affect the loading times in any way.).
I'd be happy to better understand where this error is seen and sort it out for you. I have contacted you privately through our support and will make sure to solve this with you.
It says trial, but i get charged 9,99€ from the day 1....
I was so disappointment with that and i uninstalled
Hey, Yishai from the Loox team here :)
It seems that this store had Loox installed in the past (October 2019) and hence the automatic 14-day free trial was not available out-of-the-box.
No worries, I sent you a follow-up email regarding further instructions, please check your inbox for an email from our support team.
Terrible, I added it thinking I could import a bunch of reviews. I couldn't, then when I deleted it, the stars still showed up on my shopify product page, so I went into the code and deleted everything related to loox, and the stars were still there. Is this a glitch? I need help
Hey,
Lilach from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox offers a seamless migration from previous apps and sources through our import template and one click importer for supported apps.
I can see that you have already uninstalled Loox on your store. All Loox widgets should no longer be appearing on your store pages.
Sometimes the widgets can appear to still load due to a stored cache available on your browser.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)