Loox ‑ Product Reviews App

Hey,
Tal from the Loox team here :)
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​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
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​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.

Hey,
Tamarry from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Our Growth plan is a pay-as-you-grow plan that charges based on how many review request emails you send each month.

This plan is designed to allow you to collect reviews from all your customers but only pay for what you actually use. This means that during slower months, you automatically pay less.

We completely understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.

All our plans, including those for larger-scale stores, have an extremely high ROI.

I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

Hey,
Lilach from the Loox team here :)

Loox allows you to set your Loox widgets’ and emails’ languages to match your visitors’ locale automatically.

We also focus on collecting reviews at the product level.

In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience. I would be more than happy to help you set up Loox on your store.

I’ve reached out to you privately through our support. Our team is available 24/7 and always happy to help!

Hey,
Rotem from the Loox team here :)

Apps cannot charge merchants after their app have been removed from stores as this process is controlled automatically by Shopify.

App charges that were already included in your invoice before the app was removed will still appear even after the app is uninstalled as the app was in use for part of the billing period.

I’ve personally reached out to better understand what you are seeing on your end and am happy to continue the conversation with you privately. We're available 24/7 and are always ready to assist.

Hey,
Lilach from the Loox team here :)

Loox offers several different plans for stores at different stages of their Shopify journey.

We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.

Our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

Hey,

Amit from the Loox team here!

Loox offers plans to fit all business sizes and situations - from small starting businesses to big brands selling worldwide.

We are confident that our Growth plan can provide a higher ROI for stores with significant sales. Even with the higher price, the app pays itself back by increasing conversion within the first couple of customers, not to mention the increase in reviews and social proof you will receive.

In any case, our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience. I'd be happy to help you with what you're experiencing.

I’ve reached out to you privately through our support to make sure we get this resolved.

In any case, our support team is available 24/7 and always happy to help!

​Hey,
Tamarry from the Loox team here :)
​
​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
​
​Once Loox is uninstalled in your stores, you shouldn't receive additional charges.
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​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

Hey,
Rotem from the Loox team here.

While I understand it's stressful to get a charge you weren't expecting, the plan and its pricing were presented and approved by your team and no money whatsoever was taken without prior approval of the plan's terms.

Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription.

Since our plans are designed to scale with you, they include additional charges that are based on your usage of the system each month. The charges you are referring to are usage fees which were triggered through the use of the system as mentioned in the subscription's terms.

We completely understand that costs are a big part of every merchant's decision about which apps to use and we've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you personally to explain the situation further and to find a resolution with you.