Loox ‑ Product Reviews App

Hey,
Lilach from the Loox team here :)

Once our widgets are added to your theme, they will automatically appear on your store's pages.

I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey,
Rotem from the Loox team here.

Thanks for sharing your experience. I would be more than happy to help you set up Loox on your store.

I’ve reached out to you privately through our support. In any case, our team is available 24/7 and always happy to help!

​Hey,
Rotem from the Loox team here :)

Loox enables you to import reviews from all previous sources and our support team is always available to assist with this process.​
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I would be happy to understand better what you are experiencing on your end.
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I’ve reached out to you privately through our support and am here to make sure we get this sorted out together!

Hey,
Tal from the Loox team here.
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​I completely understand how stressful it is to get an unexpected charge, however - your claims in this review are not true.
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Shopify manages all app charges and billing cycles, not Loox. This means that you cannot be charged without Shopify receiving approval by someone with app permission on your store's account. Our logs indeed show that your store has installed and approved the Loox trial and payment.
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I see that you are on our Growth plan, which is a pay-as-you-grow plan that charges based on how many review request emails you send each month. This plan is designed to allow you to collect reviews from all your customers, but only pay for what you actually use.
​On months where you have more sales, you pay more, and during slower months, you automatically pay less.
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​There's no need to make offensive and untrue claims in a negative review.
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I can see that you are currently in communication with our team privately, we are happy to continue discussing your concerns there.

Hey,
Lilach from the Loox team here!

Our customer support team is available 24/7 at support@loox.io, and we would be happy to help you with any questions you have.

I've reached out to you privately to provide you with further assistance :)

Hey,
Ilan from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected.

Loox offers many different features to our merchants such as the collection of reviews, the presentation of the reviews in the many different designed widgets, referrals, and also the new upsell feature that is open for now for free for all merchants.

While we don't translate reviews to multiple languages on our side, we created the integration with Weglot, which translates the reviews to the language of the specific store visitor.
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​This integration is available to merchants that installed Loox and Weglot in their stores.

I’ve personally reached out to you regarding your request and am happy to continue the conversation with you privately.

Hey,
Tal from the Loox team here :)

​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
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​It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
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​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
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​Hey,
Tamarry from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve personally reached out to you and am happy to continue the conversation with you privately.

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

While Loox offers three different plans, each suitable for a different brand size. I'm confident and positive that we can help you find the plan that best fits your needs.

Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.

I’d be happy to dig deeper into what you are experiencing on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)