Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Recenze (21 802)

Celkové hodnocení
4,9
Počty podle úrovně hodnocení
  • 93 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 1 % hodnocení s 1 hvězdami
9. březen 2024

bom

RIIVIAN
Brazílie
Doba používání aplikace: 29 dny
2. leden 2024

sehr gut

chargEz
Německo
Doba používání aplikace: 2 měsíci
7. únor 2021

I had really fast help for a change I needed which was great. My only issue is I don't like the look of the emails and would prefer to have to option to send them from my preferred email marketing provider

Maive & Bo
Austrálie
Doba používání aplikace: Téměř 3 roky
20. říjen 2021

There were a lot of problems. We were always paying, and the reviews suddenly disappeared .I don't know what the problem is, hope it can be adjusted as soon as possible

Daisysilk
Hongkong – ZAO Číny
Doba používání aplikace: Více než 2 roky
Vývojář Loox odpověděl 24. prosinec 2023

Hey,
Lilach from the Loox team here :)

I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

2. říjen 2023

The app is very good but a little expensive tho

hometrends
Pákistán
Doba používání aplikace: Více než 2 roky
31. březen 2023

I couldn't transfer my reviews from amazon or etsy, I contacted customer service they also complicated helpless, the monthly cost too expensive!

iHerbal Origin
Spojené státy
Doba používání aplikace: Téměř 2 roky
Vývojář Loox odpověděl 1. duben 2023

Hey,
Lilach from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

​Loox supports importing your reviews from any previous source using our review import template, and you can always reach out to our support team if you need any further assistance with uploading the reviews.

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

29. srpen 2016

Hope it can get some tools to translate or edit questions

Onlinefashioncenter
Nizozemsko
Doba používání aplikace: Téměř 2 roky
13. květen 2020

I would give their product reviews 5 stars, but because it doesn't work for seller ratings as well I have to give it only 3 stars. It works really easy for us and the customer, and having images with the reviews is awesome. Not having the ability to go backwards to get past reviews is a miss as well.

Brandable Box
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář Loox odpověděl 13. květen 2020

Hey, Amit from the Loox team here :)

Generally speaking, Loox supports sending review request emails to your customers who purchased before Loox was installed going back up to 90 days, free of charge!
That way you can jumpstart your store's social proof with reviews from previous happy customers, and increase conversion rates!

In addition, if you have any reviews you previously collected, we also support importing those reviews using our CSV spreadsheet template.

In regards to seller ratings, Loox currently supports product reviews alone in order to concentrate our efforts on increasing conversion rates on the product pages and creating strong social proof that will convince customers to buy your products.

With that being said, we're constantly looking for new ways to improve our product and we take our users feedback and requests into deep consideration!

If you can elaborate on the reason you need seller ratings in addition to product reviews, please feel free to contact our support with any suggestions you have.

In any case, our support team is always happy to help with any issue you might be facing. Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise further :)

16. srpen 2022

Ok but quite costly for a growth plan, if you are looking to make it more in line with your brand image. The 9.99 plan doesn't allow much customisation.

Koréil Jewelry
Švédsko
Doba používání aplikace: Více než rokem
Vývojář Loox odpověděl 16. srpen 2022

Hey,
Josh from the Loox team here :)

​Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

In fact, Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.

​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

28. srpen 2020

Loox is quite good and does what you ask for.

Only one problem the pricing,

Fact that some basic functions such answering to reviews are only from the 29 usd plan make it expensive when others apps reviews that does more or less the same things offers all theses functions for the 9,99 usd plan...

Thinking to change but review app is not something that you can change easily, I mean it time consuming.
So choose wisely.

Otherwise support is fast and design is nice.

Ambiance Cosy
Francie
Doba používání aplikace: Více než rokem
Vývojář Loox odpověděl 28. srpen 2020

Hey,

Amit from the Loox team here :)

Loox offers multiple plan options to fit the needs of our merchants as their business grows.

We offer multiple plans ranging from $9.99-$59.99 that will match your needs regardless of where you are on the journey of building a brand.

If you need any help choosing the right plan for your business, please feel free to contact our support team and we'd be more than happy to advise accordingly!