Loox ‑ Product Reviews App
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Glitching in our shop showing 3.5 stars 2 reviews on thumbnail but when you click on the product it shows 5 stars with 5 reviews. I’ve emailed them over a week ago and no response.
pessima vcs n respodem
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I've reached out to you privately via email to provide you with ...
Why are customers not allowed to upload multiple photos and videos? Amazon allows this, time to update!
(Updated)
Hey,
Amit K. from the Loox team here :)
Thank you for your feedback - truly appreciated!
Loox puts the focus on collecting genuine reviewer content by helping ...
You're better off finding another review app. For what they provide, which isn't much, they overcharge and are not small business friendly. In my case, I wanted to stick with it and see how it goes as my business grew, which it did and is doing. Unfortunately, barely anybody leaves a review. A small percentage of a large number is a larger number. But Loox doesn't base their plans off how many ...
Hey,
Yishai from the Loox team here.
We appreciate your feedback and I'm sorry to hear you have not found the value you were looking for in your current Loox plan.
Loox ...
Es horrible, cuando desinstalen la aplicación les van a hacer un cobro de 9 dólares, aun no tengo respuesta acerca del reembolso. Instalen otra aplicación.
Hey,
Tamarry from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any ...
Very expensive compared to other similar apps with similar features, just switched to Judge, same plan costed $60 at Loox but now it costs $15 on Judge. What really bothered me the most, is that it's not compatible with multi-languages websites because the app is embedded in an iframe and can't be translated with translation apps and the support did not offer much help.
Hey,
Josh from the Loox team here :)
While I cannot provide you with an ETA, we are working towards a solution for multi-lingual sites as we speak.
Regarding the plan, ...
Couldn't upgrade app. Very buggy and expensive . Not happy and currently would not recommend it at all.
Hey,
Dor from the Loox team here :)
I took a look at your store and your Loox admin, and it seems to be working as expected, both on your store front and on our backend.
...
waited for few days to get your answer, they just deleted the ticket.
Please just remove the 'We usually respond in a few hours' section. We regret upgrading ur service as 'pro'. Your customer service is actually the worsst out there.. It's horrible.
Hey, Amit from Loox support here!
I checked our logs, and I can see that you contacted us on 07/27 and that Yishai replied to you that same day. I can also see you contacted ...
Really scammy type of pricing. We just want basic reviews and they've made us upgrade. Will be deleting it. There are far better options
Still having problems - their integration doesn't work well with Google Ads which is a big issue.
Hey,
Dor from the Loox team here - I'm truly sorry that your experience with Loox was not positive as you expected.
Loox offers several different plans for stores of all ...
I need to get the configuration that appeared where the review could be approved. This was at the beginning of the configuration gave the option to publish new reviews only after approval this step is very important where you find the new image of the application
Hey,
Thanks for sharing your feedback!
On your "Settings" tab, you can define which reviews get automatically published (e.g. "All reviews", "5 stars only", "4 stars and up", ...