Loox ‑ Product Reviews App
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Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
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The fact it makes you pay an extra $25 usd to be able to send more then 100 review requests is WRONG! I don't want all the other BS features you offer otherwise I would have already upgraded. I loved this app because of the option to have photos but now I will be looking for a new app.
Hey,
Amit from the Loox team here.
Loox offers plans to fit all business sizes - from small starting businesses to big brands selling worldwide.
We are confident that our ...
Horrible Support! Canned Responses, Excuses and political messages which don't fix our issues. Some Buttons are way too small which makes the app super unfriendly for customers, compared to other review apps. Support gives you useless responses as to that they will improve the app and add features in the long run, but like most companies out there do, we've noticed that all features that have ...
When you uninstall the app, it DELETES all the reviews from the store, I mean ALL including the honest reviews from the customers ,not only the ones generated by Loox , and this is WITHOUT permission !
So basically if you install it, you have to stick with it , if not you're screwed !
My advice is, stay AWAY from such a poor app !!
Hey,
Amit from the Loox team here :)
Generally speaking, Loox will save your data (unless requested otherwise) so that once the app is reinstalled, all your information ( ...
Terrible support Team. Ask them to delete all code related to Loox. They said they did it. Eventually, they did not do their job properly, which caused issues on my theme that I was not able to sell my products. Lost sales of days. Really angry with them
Hey,
Abby from the Loox team here :)
I am so sorry to hear about your experience with Loox and that your expectations have not been met.
I would firstly like to stress that ...
Asking me to upgrade my plan and I cannot change the settings or manage the reviews without upgrading!!!
Pathetic!
Hey,
Ilan from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands ...
The worst support. They kept going back and forth for days without helping and then completely disappeared. We switched to AliReviews for all of our stores and much happier.
Hey,
Ilan from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
...
UPDATE 08/08/2024 Loox app has suddenly stopped working. Support are not helpful in the slighest saying that it is my theme which is the issue however Loox has been running on this version of my theme for years now.
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I’ve personally reached out to you, and I'm happy to continue ...
the reviews cannot be imported, customer service shirks responsibility, does not solve the problem. bad APP
Hey, Yishai from the Loox team here.
Our support team explained why your reviews were not able to import within a few hours of your ticket being submitted.
All your reviews ...
non mi piace perche non ci sono le traduzioni in italiano
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
Loox widgets and emails can be translated automatically into 18 different languages through your Loox ...