Loox ‑ Visual Product Reviews
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We've been using LOOX since 2017. They have been great to work with and great for our business. The app is easy to use and customize to make it fit your website's style.
We have been working with LOOX since we started 10 years.
We proudly gathered over 20k reviews avg on 4.6/5
Thank you, LOOX, for gathering our reviews and being part of our brand growth.
We’ve been using Loox for a while now and honestly it’s been great. Setup was easy, the widgets look clean, and photo reviews make a big difference in trust compared to text-only reviews.
Everything runs smoothly in the background - review requests go out, reminders work, and we don’t really have to think about it, which is exactly what you want from an app like this. It integrates well with our theme and hasn’t caused any performance issues.
Support has also been responsive the few times we’ve needed help, which we appreciate.
We've been using Loox for 5 years and couldn't be happier. The way reviews are displayed is simply the best. We've looked at other review apps over the years and they've all fallen short compared to Loox.
Loox offers many visually appealing ways to display your reviews with high customisability.
Their customer service is quick and always helpful. Would recommend to any merchant, big or small.
Loox is a platform that has outgrown my needs
I’ve been a Loox user for many years, and during that time I’ve watched the platform steadily become more expensive while its core value has narrowed. The focus has shifted toward adding secondary features, while the simple, elegant review experience that originally made Loox great has become increasingly constrained by pricing tiers.
What I need as a store owner is straightforward: a clean, reliable review app that makes it easy and rewarding for customers to leave honest reviews and photos. That authenticity directly improves trust and conversions, and it’s the primary reason I use a review platform at all.
Loox still does this well, but the monthly review limits seriously undermine the value. Being capped at 300 reviews per month across all plans makes it feel like you’re constantly being nudged to upgrade, even when your needs haven’t changed. At this point, unless cost truly doesn’t matter, I can’t recommend Loox as a first choice anymore.
Other review apps have caught up over the years, and it’s refreshing to finally have viable alternatives. I hope the increased competition pushes Loox to revisit its pricing structure. The feature sets per plan are solid, but the review limits are the real problem. Removing them entirely and adjusting entry-level pricing would be a much more honest and compelling approach.
With the new interface of their software, when searching for a specific user and trying to unpublish that user’s reviews, it ended up unpublishing all product reviews on the website instead. What’s ridiculous is that they haven’t provided any solution and are only suggesting that we switch back to the old version. It’s been three days and this bug still hasn’t been fixed. I’m starting to wonder if they’ve laid off all their developers—how can such a simple bug remain unresolved? They only take money but offer no real solutions. I think they’re going to lose a lot of loyal customers. This is really terrible!
Hey, thanks so much for sharing your feedback. I'm truly sorry to hear your experience with Loox was not as you expected. We wanted to let you know that this is now resolved, and we have reached out to you privately to ensure everything is working as expected and to see if we can help with anything else.
even though you unpublished the review, they can still be seen on google. Any crazy person can write you a horrible untrue review or just give you 1 star for nothing and even though you "unpublished" it, they are still shown on google. before getting this app, make sure you know this.
Hey, thanks so much for sharing your feedback. In order to participate in Google’s Product Ratings program, merchants are required to follow specific guidelines set by Google. We’d love to continue the conversation and address any concerns you may have, we've reached out to you via email, please feel free to get back to us when convenient - we'd be happy to help.
The emailers are extremely costly and even after disabling their email service, we are being charges continuously. We’d highly recommend you opt for better and cheaper alternatives than Loox. It isn’t worth the cost they charge & they also restrict you from using other email service providers to limit everything to themselves & to keep things in their own control.
Nor worth the price you pay !
Hey, I’m sorry to hear that the recent charge came as a surprise. We aim to be as clear as possible about our pricing, with all information shared across our website, the Shopify app page, and directly in the app. Our intention is to offer meaningful value through features that help grow traffic, improve sales performance, and support returning customers.
I have also contacted you by email to clarify anything needed. Feel free to respond whenever it works for you, and we will be happy to help.
Wonderful experience. Such quick responses and immediately solved our problem about not being able to show the widget on a translated page. So thankful for Omer!
App works great, been using it for years. Support is always responsive, Rina helped me today and helped fix a couple issues when we changed over to our new template very quickly.