Loox ‑ Product Reviews App , 18.293 recensioni
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very happy with the app, has many features, Liz is a star help me with the integration and custom requests. highly recommended
The customer support is great. I asked for a custom request not available in their UI and Lilach from Loox was able to get it done quickly. We actually left Loox and immediately came back a few days later as the other app we tried didn't compare.
It's said that any polished enough tech is indistinguishable from magic. Well, this app is so well thought out and has so many incredibly good and surprisingly effective things going on completely "hands-off" that there's no other qualifying word I can think to attach to it.
Don't make my mistake and do take customer reviews seriously. Metrics don't lie, and it's been a night and day difference. My biggest regret is not adding reviews from the beginning but on the bright side, I'm pretty sure I couldn't have gotten something as good as this app back then.
Great app, and more importantly great service. we needed online support and Ms. Aya from the Customer Support, did an amazing job for us, helping us with setting up one of the widgets on our store, from her side. It was amazing and very helpful. Highly recommend using this app
Chester helped me out getting my Trust Badge above my product title. Not only did he reach out very fast (on a saturday) after I asked my question. But he also took the initiative to ask for clarity before implementing the software solution. A professional for sure. Thank you very much Chester! Hope to work with you again.
Really good, downloaded last year. Think the app is brilliant and gives merchants control of their reviews as opposed to Trustpilot who charges small businesses a fortune to do anything. Now that Loox has integrated with Google, its even better. Really happy, highly recommend.
Does the job. Pretty easy to install ourselves without developer. Can easily mak adjustments to it. Rssponsive customer service.
Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed?
UPDATE
I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 emails, considering other services provide thousands of email sends for the same price. The plan in question has now been updated to be based on orders instead email sends, a change that feels even less user friendly than before.
As for the assertion that said structure is built to "provide great return on investment", clearly we disagree as I wouldn't have left this review if I felt that $120/month was justified for the service we were getting.
Hey,
Arielle from the Loox team here.
I understand it's stressful to get a charge you weren't expecting.
The plan and its pricing were presented and approved by your team, and no money whatsoever was taken without prior approval of the plan's terms.
Apps on Shopify in general, can only charge for their app if the merchant explicitly chooses and approves payments for that subscription.
Since our plans are designed to grow with you, they include additional charges based on your monthly usage of the system. The charges you are referring to are usage fees, which were triggered as mentioned in the subscription's terms.
We completely understand that costs are a big part of every merchant's decision about which apps to use, and we've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you personally to explain the situation further and to help find a resolution with you.
Loox is a game-changer for anyone looking to boost their online store with customer reviews. What really stands out is the incredible support team, especially TAL and TAMARRY. When some widgets weren't working on my site, they stepped in swiftly, fixing issues without the need for an external developer. Their expertise saved time and hassle, making changes that perfectly suited my needs.
A huge thank you to Loox for not just a fantastic product, but also for the peace of mind that comes with knowing such a supportive team is there to help. This app is a must-have for any e-commerce business looking to grow. Cheers to Loox and the continued success of your app and business!
Always great to see some social approval feedback from your customers