Loox ‑ Product Reviews App

I have been using Loox for several years now. Over 4000 reviews later, we are very happy with the transparency and credibility this app provides for our business. The image/video integration is paramount for review proof. I highly recommend this app.

Ive been using Loox for more than 7 years. There's a reason I'm still using it.

As we evolve they continue to raise the bar. I'm very happy with the service they have.

My favorite is the automations. I can seamlessley setup review emails and add them to our collection which get displayed on our PDPs and website.

Well done team!

This App has helped us tremendously with managing customer photos and product recommendations. It saves significant time, allowing us to focus on fulfilling orders rather than manually updating the website.

The personalized photos provide a unique perspective compared to our standard displays, which adds great character to our business page.

Highly recommend this review app. Our brand has been on the hunt for an app that not only showcases reviews but also has impeccable customer service.

Rain from the Loox team went above and beyond to not only help me with technical adjustments but also design adjustments. His patience and attention to detail is what has made our experience with Loox great. Thank you Rain!

Works amazingly on my Shopify store! So easy to use and set up as well as many options for how you would like reviews displayed. The automated review emails are game changing

Shai R was very responsive and helpful in answering my questions.

I'd give zero stars if I could. The "write your review" box did not show at all on mobile. I reached out to support for help and was met with the agent telling me how it does work and I am not refreshing/clearing my cache (which I did several times). She took an extremely long time to respond and couldn't figure it out after almost one hour. Once I complained that it is still not showing for the 4th or 5th time she finally decides to "escalate" the issue. I told her to forget it and I'll just uninstall this app and find a new one that is more user friendly. Loox support is terrible and doesn't know how to solve what seems to be simple issues. I do NOT recommend anyone download this app. Your customers should not have to message you asking how to leave reviews, that isn't a good look for my website and its frustrating. Please look elsewhere.

Vraiment super ça à augmenté mon taux de conversion

Jen C was great help with my query and helped me get the info I needed. Overall the app is a great experience and we now hold around a 30% submit rate for reviews. Only negative is the discount control for referrals isn't the same as review discounts.

Great app, very customizable, and service is very fast. Leogen responded within seconds and got my problems solved in minutes.