Loox ‑ Product Reviews App , 18.247 recensioni
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Excellent app and even better assitance provided by Aya from Customer Support. Really fast and effective.
Jodel was amazing! She addressed my issue in under 1 HOUR! Talk about a fast turn around time and exceptional customer service!
good app so far, great tech support too, they helped me with some issues i was having and were able to get things going for me pretty quick, they even made it easy to import my old reviews!
Ken was great with a small issue that I had. Thank you!
Best review app - best features and amazing customer support - especially ROTEM - she was fast and professional!
thanks!
Ken was very nice with his assistance, he helped to add reviews in my cart section, I added him as staff into my shopify and he did everything. I am very satisfied, I recommend.
Had some issues with importing my reviews so I sent out a request for help. Sure enough, within Minutes I got a response from Mara and she helped me solve the problem ASAP :) Awesome assistance & gave suggestions when asking how I might be able to solve the issue on my own next time. Thank you Mara!
Average app with features covered in a lot of the other review apps for a lot less. If you exceed a certain amount of orders on their scale plan, they will charge you $40 extra for an additional 300 orders. Ended up paying something like $190 this month which is crazy expensive when Judgeme does all this for a 1/10th of the cost.
Also, when you click under 4 stars when reviewing their app on their app, it sends you to their own custom form. 4 and over it sends you to shopify, that's why their reviews are inflated.
Overall, the app has a lot of great features and works well with integrated referrals which is useful. Just wish pricing was a little more transparent rather than hiding it in an info icon.
Hey,
Sara from the Loox team here :)
Thank you so much for your feedback.
We understand that costs are a big part of every merchant's decision about which apps to use. We've built Loox to provide a great return on investment on all of our plans.
I’ve reached out to you privately via email and am looking forward to continuing the conversation with you there!
Customer Service was great. Chester was very responsive and figured out a resolution to my issue very quickly. Thanks Loox!
I couldn't add reviews to my theme, so I contacted customer service and Aya from customer service helped me with my problem. I gave her access and she solved it quickly. Now the ratings are implemented in my theme. I am very grateful for the fast and prompt service. Thank you dear Aya :)!