Loox ‑ Product Reviews App , 18.339 recensioni
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There were a lot of problems. We were always paying, and the reviews suddenly disappeared .I don't know what the problem is, hope it can be adjusted as soon as possible
Hey,
Lilach from the Loox team here :)
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
I love how easy this was to install and use, but I wish the customers didn't have to submit photo reviews to get their % off code. It'd be great if we had the option to not make that mandatory for customers if we didn't want that option. Thanks!
Hey,
Abby from the Loox team here :)
Thank you for your feedback!
At Loox we believe that photo reviews turn visitors into sales substantially more than text-only reviews and, from our research, photo reviews can convert up to 91% more than text-only reviews.
Because of that, we focus on helping our merchants collect more photos and put an emphasis on the visual aspect of reviews.
As a result of this, Loox supports offering a discount in exchange for submitting a photo review only, and not for text-only reviews.
With these various efforts, Loox manages to make 25% of reviews submitted include a photo!
Hope it can get some tools to translate or edit questions
I would give their product reviews 5 stars, but because it doesn't work for seller ratings as well I have to give it only 3 stars. It works really easy for us and the customer, and having images with the reviews is awesome. Not having the ability to go backwards to get past reviews is a miss as well.
Hey, Amit from the Loox team here :)
Generally speaking, Loox supports sending review request emails to your customers who purchased before Loox was installed going back up to 90 days, free of charge!
That way you can jumpstart your store's social proof with reviews from previous happy customers, and increase conversion rates!
In addition, if you have any reviews you previously collected, we also support importing those reviews using our CSV spreadsheet template.
In regards to seller ratings, Loox currently supports product reviews alone in order to concentrate our efforts on increasing conversion rates on the product pages and creating strong social proof that will convince customers to buy your products.
With that being said, we're constantly looking for new ways to improve our product and we take our users feedback and requests into deep consideration!
If you can elaborate on the reason you need seller ratings in addition to product reviews, please feel free to contact our support with any suggestions you have.
In any case, our support team is always happy to help with any issue you might be facing. Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise further :)
Ok but quite costly for a growth plan, if you are looking to make it more in line with your brand image. The 9.99 plan doesn't allow much customisation.
Hey,
Josh from the Loox team here :)
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
In fact, Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Loox is quite good and does what you ask for.
Only one problem the pricing,
Fact that some basic functions such answering to reviews are only from the 29 usd plan make it expensive when others apps reviews that does more or less the same things offers all theses functions for the 9,99 usd plan...
Thinking to change but review app is not something that you can change easily, I mean it time consuming.
So choose wisely.
Otherwise support is fast and design is nice.
Hey,
Amit from the Loox team here :)
Loox offers multiple plan options to fit the needs of our merchants as their business grows.
We offer multiple plans ranging from $9.99-$59.99 that will match your needs regardless of where you are on the journey of building a brand.
If you need any help choosing the right plan for your business, please feel free to contact our support team and we'd be more than happy to advise accordingly!
I used this app to import reviews and the effect was quite impressive. Well done Guys, good job. I enjoyed it.
cool this is the first time ive used it so i dont know what else I am supposed to say why wont it let me go back
Hey,
I'm Yishai from the Customer Success team :)
We'd be more than happy to assist you in setting up the app and getting the most out of Loox.
Feel free to send us an email to support@loox.io with any questions you have, we're always here to help!
It has multiple functions. However, there are some disadvantages. The layout cannot be changed or placed in a row. Each review can only put one picture.
The app is fairly good and reasonably customizable. They haven't however replied to my emailed 'help request' for over 5 days. Not great service.
Hey,
Sapir from the Loox team here :)
Our support team is available 24/7 and is always happy to help! As mentioned when you open an issue with support, you should receive an answer within 24 hours.
I took a look at the email you sent us and it seems like our support team responded within several minutes.
As our response seems to have been missed, I’ve reached out to you privately through our support email and through the 'Contact Us' form in your store to try and solve this as quickly as possible :)