Loox ‑ Product Reviews App
Soddisfa i massimi standard di qualità di Shopify in termini di velocità, facilità d’uso e utilità per i merchant
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It doesnt seem to allow you to cancel. I deleted the app and I am still getting charged. The app is unnecessary. Professional stores don't have reviews.
Hey,
Sapir from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.
was better before, we had more features and freedom. Everything has to be paid now, it's a shame but let's see how they change it
having trouble setting ioyt up
Hey,
Tal from the Loox team here :)
Our support team is available 24/7 and always happy to help!
I’d be happy to dig deeper on what you see on your end.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Estou tendo problemas ao importar avaliações da aliexpress, pois está se misturando com outras avaliações. Uma bagunça. Gsotaria de suporte. Não encontrei
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve reached out to you privately through our support, and I'm here to make sure we get this sorted out together :)
This app just doesn't do it for me. Opinew is way better. 1. They advertise a 9.99/mo but there is no option for that after you install it. 2. There is no editing of the comment. So if you have 15 reviews on a product, you end up deleting half of them due to poor english and negative words. 3. The widgets dont show. You have to wait for their support team to respond and fix them. Terrible trial with major limitations that don't even allow you to fully explore or enjoy the app.
Hey,
Josh from the Loox team here :)
I’m truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
Loox provides you with the option to select whether you would like to include our referrals add-on to each of our available plans for $5. This can be toggled on or off from the Loox Plan selection page.
Regarding editing customer reviews, Loox does not support editing or translating reviews once they have been created to maintain reviews’ authenticity. With that being said, our AliExpress Importer allows you to preview a reviews text before importing. You can also choose to exclude the text altogether.
Lastly, when importing reviews from an external source into your Loox account, there are instances where your store’s metafields will require a refresh from our support team’s back end to showcase newly imported reviews.
Our Support Team works around the clock to ensure quick response times no matter the situation, and we guarantee a reply within 24-hours.
In any case, please don’t hesitate to contact us with any questions or requests you have, and we’ll gladly advise
needs better customer support and needs to look at their competitors features because this app is heavily lacking. there is no way to edit the reviews once they are on the site and there is no way to bulk hide or remove old reviews from your store if you are trying to update it with new ones. after submitting a customer service request it has been 5 hours now since i had authorized them to remove all of my imported reviews and it still has not happened. very poor customer support
hygctdwtbbkj
I installed this app and was wondering how I can get ride of the *** that are blocking the customer full name in the reviews?
Hey, Yishai from the Loox team here :)
Out-of-the-box all reviews submitted directly to Loox will display the reviewer's full first name and the first letter of the last name.
However, AliExpress protects their customers' privacy by either censoring their name with stars (as you've mentioned) or anonymizing the review by replacing the name with "Shopper".
Since this is how AliExpress saves their customers' names and Loox does not support editing reviews, reviewer names can only be displayed as they are imported.
If you have any further questions, please contact our support team directly and we'd be more than happy to help!
slows down site, made extremely difficult to cancel the subscription.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
We built Loox with attention to our merchants’ store performance, and we utilize a CDN (content delivery network) to serve scripts and photos.
In addition, Loox only starts loading after the page is fully loaded and ready for customers to use (this includes all scripts and photos).
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Great product on almost all fronts except for the fact that you can't add the review rating widget to product cards. How that's even a thing is beyond me. When I shop online, the very first thing I notice is that "star" rating system under the product title - before I ever get to the product information page. I really wanted to make this app work for my site but I just can't live without product cards showing review stars. If you implement this at a later date, I will *happily* be back. Everything else is beyond amazing about this app.
Hey,
Ilan from the Loox team here.
Loox fully supports having the Rating widget for the collection page products.
I contacted you privately and will happily set up the widget for you as soon as possible!
Our Support team is always happy to help! Please don't hesitate to contact us with any questions or requests.