Loox ‑ Visual Product Reviews
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This review pains me because loox has been such an instrumental part in my companies growth but their is a horrendous referral glitch that has cost my company over 50,000 in free sales this month. Upon further review these were mainly fraudulent. I have begged loox to turn off the referral feature but they said it is not possible. I have two companies both doing well over a million a month and am going to hope that writing negative reviews actually will get some traction. You guys used to rock but need to address this issue as it is costing my company far too much money.
Hey,
Thank you for your feedback, and I’m sorry to hear about your recent experience with Referrals. I'd be happy to clarify this!
Referral discount codes that were created can still be used in your store even after disabling the referral program and need to be manually deactivated within Shopify.
I’ve reached out via email to guide you through deactivating these codes and to answer any questions you may have. Please feel free to reply whenever it’s convenient - we’re here to help!
Thanks,
Amit from the Loox team
1) Widgets are super slow to load on your website, leaving a blank space during up to several second before they appear. I contacted customer service, who are nice people.
But 15 days later the issue still isn't resolved. They only suggested I speed up my website. BUT my website is already fast and it wouldn't solve the issue anyway because the delay appears after the website is loaded. Disappointed.
2) Also, the UX on the back-end is quite terrible.
Hey, we're sorry to hear that your experience with Loox so far has not been what you expected- we're here to make things right. Loox is built with performance in mind and utilizes a CDN (content delivery network) to serve scripts and photos. In addition, to make sure Loox elements don't affect your loading times, Loox only starts loading after the page is fully loaded. Regarding UX, we pride ourselves on our user-friendly, set-and-forget admin. I've reached out to you privately to hear more of your feedback and make sure we make things right, and I look forward to continuing the conversation there!
Best,
Sara F
Loox Support
worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now
Hey,
Thank you for your feedback, and I’m sorry that was your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark.
If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right.
Thanks,
Amit from the Loox team
Edit: how convenient, they only addressed one out of 4 issues that I brought up in their reply. Now they offer me 30% off the money-pit scale plan lol. The app didn’t work total of 3 weeks out of two months now. We’re already with Judge.me $15 unlimited everything. Cheers!
We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.
Thanks for taking the time to share your feedback. We understand how frustrating it can be when things don’t work as expected and appreciate the opportunity to look into this further.
It looks like you reached the email limit on your Beginner Plan. The email and order quotas are triggered and tracked differently on this plan, and we’re happy to walk you through what each one includes and help you find the right plan for your needs.
If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
Best, Sara from the Loox team
The support is absolutely terrible.
We’ve been asking for help for three days now, and every time they say someone will get back to us — but our questions remain unanswered.
We specifically asked for support to connect our reviews to Google Shopping. They told us we need all sorts of IDs and product identifiers — which is simply not true, and not every store has those. When we asked them to help set it up for us, they completely went silent.
This is genuinely one of the worst apps we’ve ever used. We were considering using this app on another store where we do around €30 million in annual revenue — but after this experience, there’s no chance we will.
It’s absolutely outrageous to pay a premium price and get such poor service in return. Avoid this app — there are far better alternatives with proper support.
Hey, we're sorry to hear about your experience with our support team. We always aim to provide excellent support, and I’m sorry to hear we missed the mark this time. Google has a clear list of requirements needed to display your reviews on Google Shopping. While we can't change Google's guidelines, we're always happy to guide merchants on how to meet the requirements listed by Google. I've reached out to you via email to guide you on next steps to getting your integration up and running. Please feel free to reply whenever it’s convenient, we’re here to help!
Best,
Omer from Loox Support
Everything works great until you need assistance. Sent multiple emails all have been ignored.
Hey, we're sorry to hear about your experience with our support team. We always aim to provide excellent support, and I’m sorry to hear we missed the mark this time. I saw we contacted you earlier regarding your request.
Please let me know if there is anything else we can do to help. We'd love the chance to make things right.
Bad customer support. I have email them over 5 times how can I have English and Greek language in the App and their responses are not giving solutions, im wondering if they even read our messages. Good app, awful support. Brrrrrrr
Hey,
I’m sorry to hear about your experience with our support team. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time.
If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
I’ve encountered ongoing issues with Google Merchant Center suspending my store for “Misrepresentation” after installing and using the Loox app. Despite compliance across my store’s policies and product data, the integration appears to trigger violations. If you’re actively advertising with Google Shopping, proceed with caution and monitor your account closely after enabling this app.
Hey,
Thanks for taking the time to leave a review. I’m sorry to hear about your recent Google Merchant Center suspension.
I see that the Google Shopping integration was not yet set up for your account, which means no information was sent to Google on behalf of your store.
Our Google Shopping integration is available from the Scale plan and up.
If you’re open to it, please reply to the email we sent - we'll be happy to guide you through the integration and address any concerns you may have.
Thanks,
Amit from the Loox team
too expensive. I don't know why these review apps are too expensive. They should be affordable. People who are not established cannot afford the prices.
Hey,
I'm sorry if our pricing wasn't quite what you were looking for.
We’ve designed several pricing tiers, including our affordable Beginner plan, to support businesses at different growth stages.
Loox quickly delivers high value by helping you gather impactful reviews, boosting conversion, increasing retention, and driving referrals. If you have any questions about our plans or need help finding the best fit, feel free to reach out—our support team is available 24/7 and happy to assist!
Thanks,
Arielle from the Loox team
Cuidado a la hora de cancelar es una traba para segirte cobrando,aunque la elimines te sigue cobrando, es una estafa
I’m sorry to hear that the recent charges came as a surprise. Loox follows Shopify’s app charges and billing cycles policy - as long as Loox remains installed on your store, Shopify will continue to generate app charges. I noticed that Loox is currently still installed on your store, which is why these charges are still appearing.
I’ve reached out via email to walk you through the uninstallation process and would be happy to continue the conversation there and address any additional concerns you may have.
Thanks,
Amit from the Loox team