Loox ‑ Product Reviews App , 18.565 recensioni
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Unbelievable - Here on the app page it says the basic version is 9,99 - once downloaded the basic price is suddenly 14,99 - with hardly anything included. Sorry for me the app has already lost trust by just installing it - they should correct the prices in the app store in the first place. Of course I deleted it right away
Hey,
Dor from the Loox team here.
I'm sorry to hear about what you've experienced!
Please note that Loox offers several different plans for stores at different stages of their Shopify journey.
Additionally, all Loox plans have the option of adding the Loox Referrals feature, which has an additional fee to the monthly payment, depending on the plan you're on.
However, it is not mandatory and you can definitely still enjoy the Basic plan without referrals for $9.99/month.
In any case, I've reached out to you privately to try and solve this together :)
Why can't I choose the $9.9 one?
Why can't I choose the $9.9 one?
Why can't I choose the $9.9 one?
Why can't I choose the $9.9 one?
Hey - Yishai from the Loox team here :)
You are able to choose the Basic ($9.99) plan directly from the pricing page you land on when you first install Loox. In addition, you are able to change you plan at any time clicking the "your plan" tab in your Loox admin.
If you are not able, for any reason, to choose the plan you wish, please contact our support team at support@loox.io and we'd be more than happy to assist you with this.
Don't get me wrong. This app is great and serves its purpose. The reason for giving such a bad rating is the lack of internationalization features. If you are taking advantage of Shopify markets to sell in different languages and currencies, Loox cannot be translated unless you use Weglot, an expensive translation app that injects lots of code into your store and host translated pages in their servers rather than Shopify's. After using Loox for quite sometime, we will need to switch back to Judge.me so our social proof can be translated via Shopify translation API rather than some extra app we don't really need. It is disheartening because we like the app, and it's a lot of work to switch back. I hope they consider fixing this.
Hey,
Josh from the Loox team here :)
I appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.
Our Multilingual widgets do allow for the automatic translation of the widgets using Shopify Market.
The Weglot integration is specific to the review content only.
I would be happy to continue the conversation with you privately and have reached out via our Support.
Hey,
Sara from the Loox team here!
I've reached out to you privately via email to provide you with further assistance :)
Our customer support team is available 24/7 at support@loox.io, and we would be happy to help you with any questions you have.
Hey,
Rotem from the Loox team here :)
I wanted to let you know our support team is available 24/7 and always happy to assist you at support@loox.io.
I've reached out to you privately to better understand what you are experiencing.
Hey,
Tal from the Loox team here :)
I would be happy to better understand what you are experiencing on your end.
Our support team is available 24/7 and always happy to provide you with assistance!
We'll be happy to help you anytime at support@loox.io.