Loox: Product Reviews App & AI

We've been using Loox for about 5 years now, and it has been an essential part of our Shopify store. The app works smoothly, and whenever we run into any questions or technical issues, the support team always responds quickly and helps resolve things efficiently.

What really stands out is their customer support — it's consistently fast, professional, and reliable. Every time we've needed assistance, they've been able to jump in and help without hassle.

Overall, Loox has been a great experience for us, and we definitely plan to keep sticking with Loox as our review platform. Highly recommended for any Shopify store looking for a solid and well-supported review app.

We’ve been using Loox for a while now and honestly it’s been great. Setup was easy, the widgets look clean, and photo reviews make a big difference in trust compared to text-only reviews.

Everything runs smoothly in the background - review requests go out, reminders work, and we don’t really have to think about it, which is exactly what you want from an app like this. It integrates well with our theme and hasn’t caused any performance issues.

Support has also been responsive the few times we’ve needed help, which we appreciate.

Super easy to use and customizable. Been using it for years. I had a question about the app and email their customer service and they wrote back almost immediately. Super impressed with their service, highly recommend!

I contacted Loox support because I was experiencing issues with the app and couldn’t access the settings. It only allowed me to re-purchase a plan at a higher price than the one I previously had. I reached out to support, and they immediately provided a solution to restore the app in my store while they reviewed the case to offer a more permanent fix.
After a few days, they contacted me to explain why it had happened, reinstated my plan at the original price with all the features included, and compensated me for the inconvenience. Honestly, it’s a pleasure to receive such prompt and efficient support. I wouldn’t leave Loox for anything!

Gran app, nada como reseñas reales para que más personas se convenzan de comprar en tu tienda. La app es muy amigable y sencilla de utilizar y el servicio post compra es muy bueno, Leogen es quien siempre atiende todas mis dudas y resuelve cualquier situación con la que requiera ayuda y nos da un excelente servicio.

We've been using LOOX since 2017. They have been great to work with and great for our business. The app is easy to use and customize to make it fit your website's style.

We've been using Loox for 5 years and couldn't be happier. The way reviews are displayed is simply the best. We've looked at other review apps over the years and they've all fallen short compared to Loox.

Loox offers many visually appealing ways to display your reviews with high customisability.

Their customer service is quick and always helpful. Would recommend to any merchant, big or small.

Really pleased with the help I received today. I had been unable to add the reviews to my collection page for several months and finally decided to reach out and Rain M from Loox replied immediately and inserted a custom code for me and got my problem solved in a matter of minutes from when I sent the email. Thank you so much!

We have been working with LOOX since we started 10 years.
We proudly gathered over 20k reviews avg on 4.6/5
Thank you, LOOX, for gathering our reviews and being part of our brand growth.

What can I say? Loox did not disappoint! I initially chose Loox because I loved the features they offered and the overall aesthetic...it just looked right and fit my brand well. I was able to seamlessly add the app to my website and it was super easy to set up and customize. The built-in features like media uploads and discounts for customers who leave a review genuinely encourage engagement and repeat customers. However, what stood out the most, was their customer support. As a small business owner, that meant everything to me. They truly went the extra mile to make sure I was satisfied, even offering extra support and perks and honoring their word - integrity. That kind of service is rare and honestly a blessing. I definitely recommend Loox. A+++