Loox ‑ Product Reviews App
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Just OK. Overpriced for what it does. There are other options that do the same that don't cost as much.
Hey,
Thank you for your feedback.
Loox is a visual-first platform that collects more photo and video reviews than anyone else in the industry. Our app quickly delivers high value by helping you gather impactful reviews, boost conversion, increase retention, and drive referrals. We also offer attentive, high-quality support.
I reviewed your settings and would love to offer some suggestions to help you benefit more from Loox. I’ve sent you an email—please reply whenever it works for you.
Thanks,
Rotem from the Loox team
I logged in by mistake and I want my money back.
Hi Mallei's Finds,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
I've reached out to you privately regarding your refund request and will assist you further there—please reply whenever it works for you, and we’ll do our best to help.
Difficult to use
Hi Electronic Toleen,
Thanks for taking the time to leave a review.
We’d love to hear more about your experience with our app and help you set up Loox on your store. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
n,mbvff rffffffff
nao esttou a importar comentarios
Hey,
Rotem from the Loox team here :)
Thanks for sharing your experience with Loox.
I’d be happy to help you import reviews to your store.
I’ve reached out to you privately through our support, and and am here to make sure we get this sorted out together.
You need the expensive plans in order to do most of the things that are advertised on the app store, such as adding a logo, unique discount codes, email customization.
Loox helps me get reviews with pictures from my customers that I never received before after countless emails. What unfortunately happens is my customers continue to get spammed after they leave a review. I can't set the application to stop emailing them after a certain number of emails or once they leave a review without turning all the emails off. Therefore, I pay to have my reviews on my site, but I can't get anymore without spamming my customers after every. single. purchase. :(
Close to loving this app but I'm not receiving any support from Loox explaining how to prevent everyone from using my "single code for all customers". I understand that people receive this code once they have posted a photo review but what is to stop them from sharing it to others who haven't posted a photo review - I would really appreciate someones help on this so I can feel comfortable upgrading to the growth plan
Hey,
Abby from the Loox team here :)
The Loox team is available 24/7 to help you with any questions that you may have!
It is important to note that the Single Code for all Customers option that is used for offering photo/video review discounts is run by Shopify's discount system.
This means that Loox does not have control over how these discounts are used or managed.
We also offer the option of using a Unique Code for each review when offering discounts for photo/video reviews.
When choosing this option, Loox will create a new code for every customer submitting a photo/video review, that is unique and can only be used once.
I have personally reached out to you to explain this further and to help advise on the best option for you to use when offering discounts for photo/video reviews.
Used to be a great app. Recently with updates and the addition of the Carousels the design and appearance of the app is quite ugly and filled with bugs. Half of the reviews don't even show up. Customer service is pretty quick but it's like pulling teeth to get anywhere. Have been speaking to customer service for an hour and a half with just stupid back and forth.