Loox ‑ Product Reviews App
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Still waiting for my refund after being charged and asked to pay again
Hey, I’m sorry to hear about your experience so far.
I see that you've contacted us and that our reply was not received.
I’ve reached out to you via the "Contact Us" form in your store and would be happy to continue the conversation there and address any more of your concerns.
Thanks,
Arielle from the Loox team
moin compliquer les etapes. merci
Hey,
Thanks for sharing your feedback with us! We’re always looking to improve, so we’d love to hear more about what felt complicated for you.
We’ve followed up privately to better understand your experience and help make using Loox as smooth as possible.
Thanks,
Rotem from the Loox Team
Widgets are glitchy; I find myself having to deactivate and reinstall a widget so the settings can reset. For example, deselecting 'show thumbnail' on the pop up widget doesn't work, or making small updates to other widgets. I found it annoying that you can't make email marketing a requirement to receive the discount with the onsite referral widget. The customer service is strange; I was wondering if I was speaking to bots. They completely misunderstand my question or ignore it altogether. I installed Klaviyo and cannot find that Loox integrates with them. I emailed Loox and they ignored that question and went on to a different one. I appreciate how modern the widgets are and how easy to use the app is, including customization features. But when I compare it to judge.me, I can't help but feel like I'm paying significantly more just for something "prettier."
Hey,
Rotem from the Loox team here.
Thanks for sharing your feedback.
I'm truly sorry to hear about your recent experience with our product and our support. I would love to have the chance to make it right and help with any unresolved issues.
I have contacted you privately, and I would be more than happy to continue the conversation there.
not very easy to use the dashboard
Hey,
Arielle from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected, and I appreciate your feedback.
I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.
BIEN RIEN A DIRE MERCI
es muy versatil
Hey there, Sara from the Loox team here :)
Thank you so much for your kind review!
I've reached out to you privately to see how I can best assist you.
I look forward to continuing the conversation there!
Pas possible d'apporter les memes commentaires sur le meme produit
Hey,
Arielle from the Loox team here.
I’d be happy to dig deeper into what you are looking to achieve.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
It's glitching. Kept saying I didn't add widgets or rating and it won't let me send this (at least the last 2 tries)
Hey,
Rotem from the Loox team here.
Thanks for sharing your experience.
I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together!
Facile à manipuler , difficile à mettre l’en pratique
Hey,
Shany from the Loox team here.
Thanks for taking the time and leaving us a review.
I’ve contacted you privately through the email associated with your store to see how we can further assist. I'm looking forward to continuing the conversation there!
FEF