Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Recensies (22.875)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
15 oktober 2019

When you uninstall the app, it DELETES all the reviews from the store, I mean ALL including the honest reviews from the customers ,not only the ones generated by Loox , and this is WITHOUT permission !
So basically if you install it, you have to stick with it , if not you're screwed !
My advice is, stay AWAY from such a poor app !!

Deals Booster
Verenigde Staten
Bijna 2 jaar gebruiken de app
Loox heeft geantwoord 3 november 2019

Hey,

Amit from the Loox team here :)

Generally speaking, Loox will save your data (unless requested otherwise) so that once the app is reinstalled, all your information ( ...

8 april 2020

the reviews cannot be imported, customer service shirks responsibility, does not solve the problem. bad APP

YIKOBUY
China
Bijna 2 jaar gebruiken de app
Loox heeft geantwoord 8 april 2020

Hey, Yishai from the Loox team here.

Our support team explained why your reviews were not able to import within a few hours of your ticket being submitted.

All your reviews ...

Bewerkt 27 juni 2023

Was using the app and it worked perfectly and out of the sudden they disable access on their dashboard app if you don't upgrade the plan ???

next plan says and i quote "300 review requests included in base price + $28 per additional 300 emails" but there is no way to limit how much you want to spend so you could easily pay hundreds of dollars without control over it!

Disabling the messages to ...

Touche Sport | Argentina
Argentinië
Bijna 2 jaar gebruiken de app
Loox heeft geantwoord 27 juni 2023

Hey,
Lilach from the Loox team here :)

Loox offers various plans to accommodate stores of all sizes and budgets.
From just stores starting out all the way to tens of ...

30 december 2021

Hidden fees, after I checked all the fees for the last months I realised that the app was charging me $300-$400 monthly with the Growth plan $39.99, they don't show in the first place that you pay $40 per 300 email requests. You can only see those fees somewhere hidden in their app . Very bad tactic. I will request a refund from Shopify as well. They have stolen more than $2000 in total from me.

Sootheez™
Verenigde Staten
Bijna 2 jaar gebruiken de app
Loox heeft geantwoord 30 december 2021

Hey,
Josh from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

I want to assure you ...

9 mei 2021

How embarrassing. I got prompted by the app offering to upgrade to the "UNLIMITED" plan from the Pro plan. It's only about $40 difference, right? Well... No... I was charged about $250 more (each month!). Support replied saying I sent more emails than allowed, and that's it's all mentioned in the program description. And they are right. My fault. BUT WHY WOULD YOU CALL A PLAN - "UNLIMITED" and ...

Decalz.co
Israël
Bijna 2 jaar gebruiken de app
Loox heeft geantwoord 9 mei 2021

Hey,
Amit K. from the Loox team here :)

I apologize for any confusion on the matter. As we mentioned in our correspondence, the Unlimited plan is designed to scale with your ...

10 maart 2023

He pagado el plan Growth, 40$ al mes y para poder instalar un widget, pedi ayuda al servicio tecnico y de atención al cliente. Dos dias después aun no está instalado. Dan un servicio al cliente nefasto. No repito.

Eternal Bracelet Sp
Spanje
Meer dan een jaar gebruiken de app
Loox heeft geantwoord 10 maart 2023

Hey,
Amit from Loox here :)

Please find the email I sent to you regarding the solution to what you were asking for.

Our team and I are always happy to help!

14 december 2021

I have been using loox for a long time, they automatically changed my plan twice to upgrade me from $14.99 to $34.99, I only found out about this loophole when I saw my bill, they upgraded my plan without my consent, this time I found out they upgraded my plan again, I tried to contact them to change it, they didn't reply to my emails for a week after they changed it, I asked Why is there a $9.99 ...

SUPAREE
China
Meer dan een jaar gebruiken de app
Loox heeft geantwoord 14 december 2021

Hey,
Josh from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to clarify what's going on.

Shopify ...

17 november 2019

I messaged them 1-2 weeks ago for support and never received a response on my inquiry. I am disappointed that no one responded.

Eczema Conquerors
Canada
Meer dan een jaar gebruiken de app
Loox heeft geantwoord 18 november 2019

Hey - Yishai from the Loox team here :)

I can see that we answered your support request on November 9th (the same day you sent the email). Could you please check your email ...

25 juni 2021

Reviews are not translating in translation apps, And you have to pay absolut insane amount of money extra just for that.

Double Poncho
Frankrijk
Meer dan een jaar gebruiken de app
Loox heeft geantwoord 25 juni 2021

Hey,
Dor from the Loox team here :)

I'm sorry to hear your experience with Loox was not as you expected, and I'd like to elaborate on this matter.

Please note that since Loox ...

5 juli 2018

I pay a monthly subscription for this app and im not able to open the app! Very frustrating. If you can help me out that would be great. You can reach me at dominicderose02@gmail.com

Derosedeluxe
Verenigde Staten
Meer dan een jaar gebruiken de app