Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Recensies (22.889)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
Bewerkt 5 februari 2024

Cobros sorpresivos, este mes nos han cobrado el doble y no hay donde dirigirse para hacer el reclamo correspondiente. Pésima app, cobros fantasmas, hay otras que son gratuitas y hacen exactamente lo mismo.

Felpecta Store
Chili
Meer dan een jaar gebruiken de app
Loox heeft geantwoord 29 april 2023

Hey,
Rotem from the Loox team here :)

I'd be happy to dig deeper into this.

I’ve contacted you through our support regarding the charges you see, and I'm here to ensure we ...

Bewerkt 21 juli 2018

1 star since it works, OCCASIONALLY. The cheapest option is supposed to allow 10 reviews to import. I often get cut off after 1-3. Everything on that plan is designed to "coax" you to upgrade. But I won't risk it judging by these reviews of the higher priced plans & based on my negative experience with the 9.99 version. I'm dumping this SOON.

Catcrazy Hiflyingal
Verenigde Staten
Meer dan een jaar gebruiken de app
2 november 2021

This app charged me $99 every month for less than 100 emails. They never notice me about this to change plan. And their tech team is very unprofessional, the style and position of the review star kept being incorrect and I had to email them repeatedly to update it.

BUMPSHOW MATERNITY
Hongkong SAR van China
Meer dan een jaar gebruiken de app
Loox heeft geantwoord 3 november 2021

Hey, Yishai from the Loox team here - ​I'm so sorry your experience with Loox was not what you expected, I know how stressful it must be to receive charges that you were not ...

30 december 2019

I used this app to request reviews from customers who purchased from my website. I used this app for over one year paying them $10 a month. I requested shopify to remove this app, but either shopify or Loox removed all the reviews that were actually on my website. This is not acceptable. Very disappointed.

OGI-LTD
Verenigde Staten
Ongeveer een jaar gebruiken de app
Loox heeft geantwoord 31 december 2019

Yishai from the Loox team here - As part of our GDPR compliance, we are required, by law, to remove the data completely from our servers once requested to do so by the data ...

6 maart 2022

Hidden charges at ridiculous rates. $35/300 emails? Ended up paying over $200 last month for this app. More than Shopify itself. Worst part is their lack of transparencies on the fees. You'll just get slapped with it. Get a different app.

Bigfoot Bushcraft
Verenigde Staten
Meer dan een jaar gebruiken de app
Loox heeft geantwoord 7 maart 2022

​Hey,
Josh from the Loox team here :)

​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

​Our Growth plan ...

21 juli 2022

I can no longer enter the application if I do not subscribe to the superior plan !!! it's a forced sale! very disappointing

KITCHIN
Frankrijk
Meer dan een jaar gebruiken de app
Loox heeft geantwoord 22 juli 2022

Hey,
Amit from the Loox team here :)

No worries, I have reached out to you privately to offer further assistance on the matter.

Bewerkt 12 november 2019

I've been using it for several months but today my product page takes more than 30 seconds to load because of my loox reviews that takes forever to appear. I am still waiting for a response from customer service.

Puppy Love
Frankrijk
Ongeveer een jaar gebruiken de app
Loox heeft geantwoord 14 november 2019

Hey- Yishai from the Loox team here :)

Loox is built with performance in mind and utilizes a CDN (content delivery network) to serve scripts and photos faster (usually under ...

11 maart 2023

You don't allow your customers to reply or or edit our previous replies unless we pay even more than we are already paying. Not a great experience. We don't like to be nickeled and dimed at every turn. Sad really.

Gentle Moose
Canada
Ongeveer een jaar gebruiken de app
Loox heeft geantwoord 12 maart 2023

Hey,
Josh from the Loox team here :)

​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ...

22 december 2023

Don't use this APP. At the beginning, everything is FREE, then they put you into $19.99 plan. then after few months, there is a message pop up saying "You’ve reached the limit…
Congratulations! Your business is doing well, and you have outgrown the Beginner plan, which is limited to 500 orders.", the new plan is more than double of the original plan. I am not going to pay $49.99/month.

No WAY!!!

Wonder Whip
Nieuw-Zeeland
Ongeveer een jaar gebruiken de app
Loox heeft geantwoord 23 december 2023

​Hey,
Tal from the Loox team here :)

​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. ...

9 december 2022

Make sure you read the fine print.. Their plans are sneaky and you'll end up paying basically 0.10$ per email sent out. Can easily set this up in Klayvio for 1/10th of the price. Better review apps out there for a fraction of the cost 1/5

modrnizd
Canada
Ongeveer een jaar gebruiken de app
Loox heeft geantwoord 10 december 2022

Hey,
Amit from the Loox team here :)

I'd be happy to help and address your concern!

Our Growth plan is a pay-as-you-grow plan that charges based on how many review ...