Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Recensies (22.843)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
10 november 2021

i cant import any review since few days , it give me a message that no product found, i request help but no answer

noody shop
Jordanië
Ongeveer een jaar gebruiken de app
Loox heeft geantwoord 10 november 2021

Hey,
Josh from the Loox team here :)

​Loox supports importing an unlimited number of reviews to your store. While our Aliexpress importer lets you pull directly from AliExpress, our Import template can be used from any previous source.

​I have reached out to you privately to better resolve this. Please lookout for an email from our Support team.

11 maart 2023

You don't allow your customers to reply or or edit our previous replies unless we pay even more than we are already paying. Not a great experience. We don't like to be nickeled and dimed at every turn. Sad really.

Gentle Moose
Canada
Ongeveer een jaar gebruiken de app
Loox heeft geantwoord 12 maart 2023

Hey,
Josh from the Loox team here :)

​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

All of our plans support the option to reply to reviews that you've received. Any time you reply to a review, the reviewer will also receive an email update stating sharing that you have replied back to them.

​I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

22 december 2023

Don't use this APP. At the beginning, everything is FREE, then they put you into $19.99 plan. then after few months, there is a message pop up saying "You’ve reached the limit…
Congratulations! Your business is doing well, and you have outgrown the Beginner plan, which is limited to 500 orders.", the new plan is more than double of the original plan. I am not going to pay $49.99/month.

No WAY!!!

Wonder Whip
Nieuw-Zeeland
Ongeveer een jaar gebruiken de app
Loox heeft geantwoord 23 december 2023

​Hey,
Tal from the Loox team here :)

​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

​Loox offers several different plans for stores of all sizes and needs.

​All our plans, including those for larger-scale stores, have an extremely high ROI.

​I’ve personally reached out to you so we can find the best solution for your store, and I am happy to continue the conversation with you privately.

22 november 2020

REALLY disappointed to have the LOOX Branding even though I am paying $35/mo.
To remove the logo branding, you need $65/mo plan..... If you change this, I will most certainly change my review to 5.

Puresy
Zweden
Ongeveer een jaar gebruiken de app
28 december 2021

Nul ! Impossible de vous contacter donc je laisse un avis.
Je ne peux pas accéder à la gestion des mes avis si je ne paie pas 39$ Ok je ne peux plus recevoir d'avis supplémentaire si je ne paie pas, mais laissez nous au moins gérer des avis déjà présent sur la boutique..
Je paie 9$ par mois pour rien car je ne peux plus rien gérer tant que je paie par 39$ ... Je vais chez judge.me 14,9$ par mois en prix fixe et sans augmentation, car je ne comprend pas vos prix 39$ PUIS 599$ pour des avis c'est pas possible...

Le Spécialiste Français du Maté Bio | Guerrero Maté
Frankrijk
Ongeveer een jaar gebruiken de app
Loox heeft geantwoord 29 december 2021

Hey,
Josh from the Loox team here :)

​I would be more than happy to help you here and try to address your frustrations.

​Our Beginner plan is designed for stores who are starting their journey and help them grow their business. In fact, we offer various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

​Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.

​In any case, our support team is available 24/7 and always happy to help! I’ve personally reached out to you regarding your plan and am happy to continue the conversation with you privately.

27 september 2023

Have uninstalled Loox from several stores but they keep charging me. I have contacted them but still no reply. DO NOT RECOMMEND

HeyBeauty
Zweden
Ongeveer een jaar gebruiken de app
Loox heeft geantwoord 29 september 2023

​Hey,
Tamarry from the Loox team here :)

​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

​Once Loox is uninstalled in your stores, you shouldn't receive additional charges.

​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

29 mei 2023

Arrivati ad un certo numero di ordini ti obbligano a passare al piano a pagamento da 35$, nonostante il primo sia già a pagamento 9,9$. Questa cosa non ha assolutamente senso, non dovrebbero permetterlo. Sono riuscito a spostare tutto su un'altra app e non mi vedranno mai più, nemmeno per altre app. SCONSIGLIO!!!

PUROLOVE™
Italië
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Loox heeft geantwoord 29 mei 2023

Hey,
Tamarry from the Loox team here :)

I apologize for the confusion and I’m happy to help clear the air!

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.

Our Beginner plan is designed for stores who are starting their journey and help them grow their business.

We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans.

I’ve reached out to you privately through our support and am happy to continue the conversation with you over email.

20 maart 2022

This software wastes a lot of my time and is very unusable. I express my strong protest. First, its font color cannot be changed, causing some font problems, which seriously affected my store.

Yinggy
China
12 maanden gebruiken de app
Loox heeft geantwoord 20 maart 2022

Hey,
Amit from the Loox team here :)

It seems that there was a change in your settings which caused the font color to blend into your background.

No worries, you can definitely change the Loox widget colors, including the fonts, in your Loox settings and customize them to your liking.

In any case, we've reached out to you personally to continue assisting you with this.

17 november 2023

Atrociously expensive for what they offer. No way to transfer reviews to other apps if you ever want to move. The only way you can get reviews is in excel format which is useless. For the amount they charge they should have a system to sync reviews across Google, Shopify store and social media. I paid them $35 every month for a year and then stopped because it is a waste of money.

Nairu™ - A Candle Boutique
Verenigde Staten
11 maanden gebruiken de app
Loox heeft geantwoord 18 november 2023

Hey,
Amit from Loox here.

Please note that Loox offers plans to fit all business sizes and situations - from a small starting business to big brands selling worldwide.

No worries, I've reached out to you privately and I'd be more than happy to work everything out with you and help you make the most out of Loox.

Please find our message in your email inbox :)

11 mei 2021

Why am I prohibited from entering the app background page?I have subscribed to a basic subscription but after reaching 500 orders, it is no longer possible to enter into the application to manage customer reviews that are already registered. I can't modify anything anymore !!! Loox asks you to switch to the higher plan otherwise you can't enter the application to manage the existing customer reviews !So disappointing!!!

Noorhouse
China
10 maanden gebruiken de app