Loox ‑ Product Reviews App
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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We were charged 39,90€ for an app we're not even using anymore! The app was deleted weeks ago in the shop and the money taken off the account today!!!!
Hey,
Yishai from the Loox team here - I totally understand how stressful it can be to see an unexpected charge on your invoice.
Shopify should automatically stop all future app charges once the app is removed from your store. With that said, you might see a charge that was created before Loox was removed.
I took a look at your account and I can see that this is indeed the case here, the charge was triggered and already appeared on your pending invoice a few weeks before Loox was removed.
We have contacted you privately to sort this out for you, so please keep a look out for an email from us.
Convenient app for reviews but they hide almost the majority of their features behind multiple tiered paywalls.. For basic branding features or settings they try and force you to pay upwards of $60 a month for their "pRo" plan.
What a ridiculous price for literally a review widget and to change the wording of request emails. Money hungry app, consider other apps with the same features for a FRACTION of the price.
Hey,
Amit from the Loox team here!
Loox offers different features on different plans to match the growth of each merchant and their brands.
In addition, customizing the email text is available on all plans including the $9.99 (Basic plan).
You can do that through your Loox admin, in "Collect reviews" under "Review request email".
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Note to those using the Scale version, LOOX has a potential charge when your order exceeds 300, there is an additional charge of up to $760, it gets expensive and even when I turned off the extra features, I was still overcharged . Their customer support is also not real time and you need to wait a long time for the issue to be resolved .
I had not yet installed this app properly,however it managed to add itself into my theme and show all my products as 1 star rated!!! There was no reviews on loox as I had not installed it yet. Be careful as I didn't notice for days that all my products looked as if they are badly rated, I don't understand why that would happen, really not good and has likely lost me a lot of sales during what is suposed to be the busiest time of year!!
Hey,
Yishai from the Loox team here. What you are describing is very unusual. No elements should appear until you manually add them to your theme.
I would really like to figure this out with you. I sent you an email to continue this conversation privately.
horrivel, não consigo subir nada de avaliações. não é nada sujestivo e o suporte ao cliente é horrivel.
Hey,
Abby from the Loox support team here - happy to help :)
I'm truly sorry to hear your experience with Loox did not live up to your expectations.
Loox offers a seamless migration from previous apps and sources through our import template and one-click importer for supported apps.
Our world-class support team is also available 24/7 to help you with questions you have.
I would be more than happy to work together with you to resolve any issues that have come up and to dig deeper into what you see on your end.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.
The fact that you ask permission to take every single drop of data from the store for the app to be installed even though you are a paid app is disgusting.
Hey,
Josh from the Loox team here :)
Loox, like all apps on Shopify, requires certain permissions to provide our services. Each permission that we ask for is purely for the proper functionality of the app and it's services as both our merchants and their customer's privacy is important to us.
I also want to assure you that we would never use any data from your store outside of the reasons that we specifically require.
You can find an explanation of each permission and why we need it here:
https://help.loox.io/article/82-what-permissions-does-loox-ask-for-and-why
I would be more than happy to address any additional concerns that you may have.
An email is waiting for you from our Support team.
I used and understanding this app and this is very useful for my shop. It is very suitable for my shop
I have subscribed to a basic subscription but after reaching 500 orders, it is no longer possible to enter into the application to manage customer reviews that are already registered. I can't modify anything anymore !!! However, I continue to pay normally my monthly subscription. Loox asks you to switch to the higher plan otherwise you can't enter the application to manage the existing customer reviews !!! What a shame!
Hey,
Josh from the Loox team here - I'm truly sorry that your experience with Loox was not positive as you expected.
Loox offers several different plans for stores of all sizes and needs.
Our Basic plan is designed for stores who are beginning their journey on the Shopify ecosystem to help them get their footing and start growing.
Our other plans, which are designed for stores of larger scale, provide a higher ROI for your store.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention the increase in reviews you will receive.
We have contacted you personally to assist you further on the matter.
Please check your email for an email from our support team :)
I'm not happy, I'm not able to import the reviews from Aliexpress to my shop. I tried many times and definitely need help. I can see the comments on the App but no way to add them in the product page.
Hey,
Amit from the Loox team here :)
We have created a support ticket to handle your issue, please check your email inbox.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
I feel like it's starting to get pricey. Having to pay extra for 300 orders seems heavy. I had orders coming in from another marketplace and they wanted to stop letting me offer the Loox Photo Review discounts to my shopify customers. They kept asking me to upgrade. It's annoying, what do Walmart sales have to do with my shopify Product Review service? I'm looking to add value to my Shopify store, so sales outside of Shopify should not be increasing my fees for my webstore.
Hey,
David from the Loox team here :)
I would like to apologize for any confusion that might have occurred, and I’m happy to help clear the air!
Generally speaking, Loox offers plans that were built to match all types of businesses sizes, and our pricing model is designed for a high ROI.
If you have any question in regards to how your Loox Plan can help you increase your store’s income, and how it can help you increase your growing collection of customers, feel free to respond to our private message!
We will be more than happy to help :)