Loox ‑ Product Reviews App
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Keep your eye on your bank. They charge extra. Even after I deleted the app, they continue charging me. I spoke with them, and they refunded me the first time. However, they are still charging me, and right now, I have this problem every month.
Hey,
Tal from the Loox team here :)
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this!
The charge you refer to was created before Loox was removed. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I see that we have refunded you for both charges and that you have uninstalled Loox.
Therefore, Shopify should be stopping all future app charges.
I’ve personally reached out to you regarding your refunds and am happy to continue the conversation with you privately.
Paying 10 euro a month for an app that doesn't even let add a write a review button on my homepage. I'm trying to unsubscribe now and can't. Really overpriced for what it is.
Hey,
Amit from the Loox team here!
Loox supports adding the button to your homepage reviews widget by selecting a product in the widget's settings on your theme customizer.
Please note that the "Write a review" button needs to be linked to a specific product.
Since I can see you are currently unsubscribed to Loox, if you reinstall Loox please feel free to contact us and we'll gladly sort this out for you :)
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
so I joined recently but there were some problem with my shop, they todl me my trail would be extended with 45 days ... never received it
Hey,
Amit from the Loox team here :)
I took a look at our support logs and I can see that one of our team members has sent you a link to activate an extended trial period for your Loox account, which was not clicked.
In any case, I've sent you an additional email now with said link, make sure to click the link to activate the new trial period.
If you need any further assistance from our end, feel free to contact our support team directly - we're always happy to help!
It is ridiculous to have built in limitations on something that shouldn't be limited, such as only 20 review imports from aliexpress for the cheaper plan, and also not allowing you to select an image or just import several of the images that are available. There are literally FREE apps that can do this, but you can't do it on this paid one. No integration with GShopping or instagram unless you get on the most expensive plan. Unbelievably greedy developers! Not happy at all.
The app is really bad.
I removed him from my store and he's still there. The app is really bad.
I removed him from my store and he's still there.
Hey,
Amit from the Loox team here!
We took a look at both of your stores (tosin-shop.myshopify.com and tosinshop.myshopify.com) and did not find any Loox leftover widgets.
If you still see a Loox widget on one of your stores, please contact us at support@loox.io and we'd be more than happy to sort this out for you :)
In any case, please feel free to contact us with any questions or requests you might have and we'll gladly advise.
I choosed the free trial package and without my authorization, I was charged with $29,90 !!! Now, what can i do?
Hey,
Yoni, co-founder and CEO of Loox here.
Please note that Shopify manages all app charges and billing cycles according to their policy here:
When you choose a plan you need to approve payments before starting the trial itself.
Since you approved this payment and finished the free trial, Shopify automatically started an app charge as expected.
I checked Shopify's logs for your store and I can see you chose the $29.99 plan on July 18th, got our 14-day free trial, and was charged as expected on August 1st.
Loox, or any other app, cannot charge you for anything you didn't approve Shopify to charge you.
If you were not satisfied with your trial, please contact our support team and we'll be happy to refund you.
Best,
Yoni
Hello everyone.
I have never opted in to subscribe to your service, I never agreed to anything. I never planned to purchase any of your services. PLEASE REFUND ME. You have stolen from me. Auto scamming people.
SCAMMERS! AVOID AT ALL COST YOU HAVE BEEN WARNED!
Hey,
Josh from the Loox team here.
I completely understand how stressful it is to get an unexpected charge, however - your claims in this review are not true.
Shopify manages all app charges and billing cycles, not Loox. This means that you cannot be charged without Shopify receiving approval by someone with app permission on your store's account. Our logs indeed show that your store has installed and approved the Loox trial and payment.
If you are not satisfied with your experience - all you need to do it reach out to support and we will refund you. There's no need for making offensive and untrue claims in a negative review.
I’ve reached out to you privately through our support to continue this conversation.
on peut pas desactiver le compte arnaque.
Hey,
Josh from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
You can cancel your Loox plan at any time directly from within your Shopify admin.
It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
nul, je ne peux pas faire de reviews. trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul trop nul
Loox was great a few years ago. Now, as much as I try to configure Loox in any of my stores, it's impossible to change the display of reviews. And support is just ignoring messages.
Totally not recommended.
Hey,
Yishai from Loox here - It seems that the email connected to your Shopify store is not receiving our responses as it might be configured incorrectly.
Could you please send our support an email directly from your preferred email address (to support@loox.io)?
We will make sure to help you configure and optimize your account!