Loox ‑ Product Reviews App

Hey,
Rotem from the Loox team here.
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​Loox or any other app cannot create charges after an app has been removed.

I'm happy to take a deeper look into this. I’ve reached out to you privately through our support and will make sure we get this sorted out together!

Hey,
Lilach from the Loox team here :)

Once our widgets are added to your theme, they will automatically appear on your store's pages.

I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)

Hey,
Tal from the Loox support team here :)

I would be happy to help improve your experience with Loox and try to help you resolve any issues.

Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals.

I’ve reached out to you privately through our support and would like to dig deeper on what you see on your end.

Hey,
Dor from the Loox team here :)

Loox automatically removes all customer-facing widgets when uninstalled.

Some code cannot be automatically removed, because once you've uninstalled an app it loses permissions to remove code from your theme.
Please note that this code is not visible to customers on your store, nor does it affect your store's functionality, speed, or design.

We do provide a guide on how to remove the Loox code from your store on uninstall, which was sent to you automatically when you removed the app.

Secondly, Loox offers different features on different plans to match the growth of each merchant and their brands.
The Basic plan is designed for stores just starting out in the Shopify ecosystem to help them get their footing and start growing.

In addition to more font options, on our higher-up plans, Loox offers more personal customization options to your customer-facing review widgets, as well as emails, integrations with other Shopify apps, and much more.

We are confident our other plans will provide higher ROI to your store.

In any case, I contacted you personally to assist you further on the matter.
Please check your email for an email from our support team :)

​Hey,
Rotem from the Loox team here :)

Loox enables you to import reviews from all previous sources and our support team is always available to assist with this process.​
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I would be happy to understand better what you are experiencing on your end.
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I’ve reached out to you privately through our support and am here to make sure we get this sorted out together!

Hey,

Tamarry from the Loox team here - I apologize for the confusion and I’m happy to help clear the air!

Shopify requires explicit merchant consent when choosing an app subscription plan.

All Shopify app developers (including Loox) cannot, on a technical level, change a store's plan or increase a store's payment terms without explicit approval of the new terms by the merchant or someone with permission to access the store's app billing.

With that being said, I can see that we already resolved this in a private conversation, and in any case, I've reached out privately again to make sure that there isn't anything else I can assist you with.

Hey,

Amit from the Loox team here :)

I just wanted to let you know that our support team is here to assist you in anything you need.

Please note that Shopify manages all app charges and billing cycles according to their policy here:
​​https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps
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Could you please send us a screenshot of the relevant Shopify app invoice that shows the Loox charge you would like to be refunded for and its duration?

We'd be happy to look into it and consider the refund accordingly.

You can find your upcoming Shopify invoice in your Shopify Billing Settings.
​https://accounts.shopify.com/store-login?redirect=settings%2Fbilling
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In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,

Amit from the Loox support team here :)

Please note that in order to maintain review authenticity, Loox does not support modifying reviews on any of the plans.

In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.

Hey,
Lilach from the Loox team here :)

Generally speaking, Shopify manages all app charges and billing cycles according to their policy.

I'd be happy to dig deeper into this. I've personally reached out to you regarding the charges you see from your end!

​Hey,
Tal from the Loox team here :)
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​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
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​I've taken a look at our logs, and I can see you removed Loox from your store.
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​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
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