Loox ‑ Product Reviews App
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I have purchased a plan for 39.99 USD just to check the app, but suddenly they have charged 222 USD on my card, i was totally clueless why they have charges my 222 USD. they have the reason that as the installed limit was 300 orderes you have received 1237 orders this month so they have multiply their amount to 160$ and other 39.99 USd charged for basic app...OMG total shit show....i wish i can send -1 star to them...i will definitely pass this issue in our Shopify community so they will also keep away from loox app.
I want my amount back, i have send them email too as they dont have any live support.
Hey there, Sara from the Loox team here.
While we understand how stressful it can be to receive an unexpected charge, our pricing plans are fully transparent and are outlined in several places throughout the subscription process.
I've reached out to you privately via email and look forward to continuing this conversation there :)
Ich habe per Mail ein Problem geschildert und es hat keine 5 Minuten gedauert und ich habe sofort Hilfe bekommen. Super schneller Support! Vielen Dank Jemuel für deine Hilfe!
It was so easy to add the reviews, I love this platform.
Chester Was very fast and helpful with his response. I definitely recommend this app just based off of customer service.
Great support overall and in particular from Shany
I must say this is Great!
Is a very good app for beginner and experts I recommend it
Excelente herramienta para impulsar tu negocio. La recomiendo ampliamente
Best review app - best features and amazing customer support - especially ROTEM - she was fast and professional!
thanks!
Jemuel from their support team made sure I was able to import around 300 reviews smoothly. Great customer service.