Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Recensies (22.796)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
22 november 2024

O custo anunciado foi de 9,99? mes, mas debitaram do meu cartão 29,99, sem nenhuma explicação. Quero explicação e ressarcimento. Nao foi o acordado.

AllHousewareStore
Brazilië
Ongeveer 2 maanden gebruiken de app
Loox heeft geantwoord 25 november 2024

Hey, I'm sorry for the confusion and am happy to help clear this up! I've checked your account and it appears there may be a misunderstanding about the charges you're seeing ...

22 september 2024

This app is messing with my Google Shopping conversion tracking. I don't recommend the upsell feature because it interferes with the conversion on the thank you page, since not all customers are visiting the thank you page after the upsell page appears.

Attitude Fashion
Verenigde Staten
13 dagen gebruiken de app
Loox heeft geantwoord 24 september 2024

Hey,
Rotem from the Loox team here.

Thank you for taking the time to share your experience with Loox.

I have sent you a private message through our support. I'd be happy to ...

3 november 2024

facture alors que j'ai supprime l'abonnement

Magnet Wimpern
Frankrijk
Ongeveer een maand gebruiken de app
Loox heeft geantwoord 4 november 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

I’ve personally reached ...

9 oktober 2024

I was in the middle of something don't interrupt like thattttt

Keychime
Australië
4 maanden gebruiken de app
Loox heeft geantwoord 10 oktober 2024

Hey,
Sara from the Loox team here.

Thanks for your review, and sorry to hear our "rate us" bar was bothering you. I've gone ahead and removed this from your account for you. ...

26 april 2024

Scammers, they tricked my company to switch to their "Scale" plan with the promise for more features for the same price. In the end, i paid double what i paid before for THE SAME features even less. Stopped using their app, removing it from all my 3 stores. Now, you scammed me with small amount but lost 3 stores that use to pay you for years. My advise, go to Judge me - same features, but better ...

Innovato Store
Bulgarije
Meer dan 5 jaar gebruiken de app
Loox heeft geantwoord 28 april 2024

Hey,
Arielle from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

All of the plan's ...

24 april 2024

LOOX is total scam! Tricked me to move from my current plan to their "Scale" plan. The only scale was the price i had to pay - from $35 to $80 for exactly the same service i used before! And this was not showed to me at the time of migration. In fact, it was represented as like moving to move features for the same price.

Now if you send more than 300 emails per month your price is $79, up from $ ...

Innovato Design
Bulgarije
Meer dan 3 jaar gebruiken de app
Loox heeft geantwoord 26 april 2024

Hey,
Tal from the Loox team here.

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Looking at our previous ...

9 september 2024

Doesn't let you export chosen reviews and more than 20 at a time

Novamart
Verenigd Koninkrijk
6 maanden gebruiken de app
Loox heeft geantwoord 10 september 2024

Hey,
Shany from the Loox team here.

I'm sorry to hear your Loox experience was less than you expected. I'd be more than happy to help you resolve any issues.

I’ve reached out ...

Bewerkt 29 februari 2024

Signed up for a $40/month plan. Find out they changed their plan structure and have been charging us $120 a month WITHOUT NOTICE. How is this allowed?

UPDATE
I see the response below and I just want to address some things: I now understand that it wasn't a plan change, but my misunderstanding of the fee structure and "usage charges". I wrongly assumed that for $40/month we'd get more than 300 ...

Riftgate
Verenigde Staten
Meer dan een jaar gebruiken de app
Loox heeft geantwoord 29 februari 2024

Hey,
Arielle from the Loox team here.

I understand it's stressful to get a charge you weren't expecting.
The plan and its pricing were presented and approved by your team, ...

30 september 2024

Le pongo una estrella porque no me deja cancelar el plan de prueba gratis y no sé si desinstalando la aplicación dejaran de cobrarme.

SI ALGUIEN ME PUEDE AYUDAR ESTARÍA MUY AGRADECIDO

My Store
Spanje
2 maanden gebruiken de app
Loox heeft geantwoord 2 oktober 2024

Hey,
Sharon from the Loox team here.

Canceling your Loox subscription can be done anytime by removing Loox from your Shopify apps menu.

Shopify should only trigger an app ...

3 april 2024

I would like to share my experience. I have been using the Loox app for a year now, and I believe I am qualified to represent a portion of users to express my true feelings.

Initially, my experience with the app was good because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them.

However, an incident occurred earlier this year when ...

Tuxedo Action
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Loox heeft geantwoord 5 april 2024

Hey,
Tamarry from the Loox team here :)

Shopify manages all app charges and billing cycles according to their policy here.

I can see that we replied to your question on the ...