Loox ‑ Product Reviews App
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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When I started using loox they were amazing and always willing to help. The last customer service experience left me baffled, and I ended up canceling and moving to another review app.
Hey,
Rotem from the Loox team here.
I'm truly sorry to hear about your recent experience with our support.
We take pride in our support, and I would love to have the chance to make it right.
I have contacted you privately, and I would be more than happy to help you resolve any issues.
very bad. no response. I have been asking for help for days. they charge me if I do not use the application. I have written for 4 days and they do not help. disgrace
Hey,
Arielle from the Loox team here.
I'm truly sorry to hear that your experience with Loox was not as you expected.
I see that you've contacted us and that our reply was not received.
No worries, I've personally reached out to you through the email assigned to your store and am happy to resolve this as soon as possible.
lo usare
Hey,
Rotem from the Loox team here :)
Thanks for sharing your feedback.
We would be happy to discuss how we can improve your experience with Loox. I've reached out to you through our support to continue the conversation with you privately.
I was in the middle of something don't interrupt like thattttt
Hey,
Sara from the Loox team here.
Thanks for your review, and sorry to hear our "rate us" bar was bothering you. I've gone ahead and removed this from your account for you.
I've reached out to you via email to see how I can be of further assistance, I look forward to continuing the conversation there!
trop chaire
Hey,
Arielle from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.
Do not install this app - there is no free tier so you have to subscribe - and when you do there is no where to unsubscribe - scam app - keeps billing even when you uninstall it - shopify support said to just find the app and go to their site to remove the billing ... funny when Loox does not provide any form of a customer billing portal ...
Hey there,
Sara from the Loox team here :)
Loox can be uninstalled at any time just like any other app by removing Loox from your Shopify apps menu.
As soon as Loox is uninstalled, Shopify stops triggering new app charges. Sometimes, a pending app charge that was triggered before you uninstalled Loox may still appear on your invoice.
I've reached out to you via email regarding your refund, and look forward to providing you with additional assistance there!
Le pongo una estrella porque no me deja cancelar el plan de prueba gratis y no sé si desinstalando la aplicación dejaran de cobrarme.
SI ALGUIEN ME PUEDE AYUDAR ESTARÍA MUY AGRADECIDO
Hey,
Sharon from the Loox team here.
Canceling your Loox subscription can be done anytime by removing Loox from your Shopify apps menu.
Shopify should only trigger an app charge once your free trial period has been completed.
While I was unable to locate information about your store, our Support team is available 24/7 and we will happily take a deeper look into this, and advise accordingly: support@loox.io
Doesn't let you export chosen reviews and more than 20 at a time
Hey,
Shany from the Loox team here.
I'm sorry to hear your Loox experience was less than you expected. I'd be more than happy to help you resolve any issues.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Loox is complete GARBAGE! overrated and overpriced. Please Read:
#1 - BLOCKED FEATURES
I subscribed to the basic plan, and as soon as you set it up, you realize they’ve restricted important 'advanced' features, locking you in. For instance, "delivery-based email timing is not currently supported on your Beginner Plan, it is available on the Scale and Unlimited Plans." This means if you’re not on the expensive plans, Loox forces you to guess the delivery times—you can’t send review requests when the customer actually receives the product. It’s so manipulative.
#2 - BAD BUSINESS PRACTICES
once you hit 100 email request, they just pull the plug on you! sent me this automated email:
=== Subject: [ACTION REQUIRED] Review request emails are not being sent
Your Monthly Quota of Review Request Emails has Run Out!
What does this mean? No more emails are being sent asking customers to review your products
Satisfied customers are not being directed back to your store to buy again
You are losing out on fresh reviews and repeat sales
===
Now you find yourself in a messy limbo, with some customers receiving review requests, but unable to respond. And you? You are now forced to pay at least $40/month to Loox just to resolve this issue.
#3 - YOU ARE NOT THE BOSS
The first non 5-star reviews i every recieved from a customer was because we sent too many review requests!!!
While as a merchant, I strive to keep my customers as happy as possible - mistakes are inevitable and will 100% occur.
For example a customer who leaves a 1-star review for a minor issue without first contacting trying to resolve. It's bound to happen to any merchant.
What's frustrating is that even if you rectify the issue and satisfy the customer, Loox doesn’t allow you to update the rating or the review!
If it’s a store review, you end up with an unjustified bad review on Google for everyone to see.
It’s your store, you’re their customer paying good money for the tool, but they get to decide what's shown on your website!
#4 - CHAOS AND NO IMMEDIATE SUPPORT
Loox’s feature to incentivize customers to add images/videos with their reviews not only barely works, but it also creates massive chaos by adding bulk entries in your discounts list, one per customer... It's a nightmare.
Moreover, Loox lacks chat support. If you encounter an issue, you need to send an email and wait hours or days for someone to respond.
#5 - COMMODITY
As someone who looks for premium solutions, especially for building trust with customers. Don’t be fooled by the UI; it's the same across all review apps. I recommend to anyone reading this to steer clear of Loox. Consider using Klaviyo, Vitals, or many other established apps with a review feature that provide far better features, control, and flexibility.
Hi, Sara from the Loox team here.
Firstly, I’m truly sorry to hear that your experience with Loox didn’t meet your expectations.
We take great pride in offering an app that provides great return on investment and attentive, high-quality support.
Transparency is extremely important to us, which is why you can compare the available features and prices of all Loox plans on our pricing page so you know exactly which features are supported on whichever plan you choose. Please note that Loox never limits your ability to respond to a customer’s review.
Loox is a Google partner, and as such, we comply with their Google's Guidelines which dictates that all reviews, no matter what their rating, must be included in your review feed. Review transparency is also a matter of review authenticity, which is very important to us.
I’ve reached out to you via email to continue the conversation there.
This app is messing with my Google Shopping conversion tracking. I don't recommend the upsell feature because it interferes with the conversion on the thank you page, since not all customers are visiting the thank you page after the upsell page appears.
Hey,
Rotem from the Loox team here.
Thank you for taking the time to share your experience with Loox.
I have sent you a private message through our support. I'd be happy to assist you in setting up the Google Shopping integration and ensure that everything is in order on your Post-purchase Upsell feature settings.