Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Recensies (22.796)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
14 maart 2023

It works, but is a Very basic app for the expensive price they charge, I would recommend other similar apps, that have a more reasonable price.

Bendita
Chili
Meer dan een jaar gebruiken de app
Loox heeft geantwoord 14 maart 2023

Hey,

Lilach from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected.

We completely understand that costs are a big part of every ...

25 oktober 2021

i am not satisfied with this app, after a week, I can't upload my reviews, I have found support for several days, usually, I am replied the next day, they can't fix my problems, i am really exhausted and tired, so i decide to remove it although it has a lot of good features.

ikkoaudio
China
Meer dan een jaar gebruiken de app
Loox heeft geantwoord 26 oktober 2021

Hey,
Josh from the Loox team here :)

I'm sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve your issues.

I have ...

Bewerkt 13 maart 2021

Good app for reviews but after uninstalling continue to bill me. They know I'm not using it and bill me anyway. Be careful and watch your bills.

Wildfire Gifts
Verenigde Staten
Meer dan een jaar gebruiken de app
Loox heeft geantwoord 14 maart 2021

Hey,
Josh from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

We would never, and ...

Bewerkt 7 oktober 2019

I don't like the fact that Loox is sending emails for reviews on default. Customers will get an email before the order even arrives. Had to turn it off all together.

Kreative Lemons
Thailand
Ongeveer een jaar gebruiken de app
Loox heeft geantwoord 7 oktober 2019

Hey,
Thanks for sharing your feedback!

Review request timing is certainly crucial, and we wouldn't want them to get sent too soon (or too late!). On your Settings tab in the ...

Bewerkt 27 oktober 2022

There are a few things to criticise about the app, such as: the pricing, the lack of support for custom CSS, the integration via iFrame, which is somewhat outdated, the bad Mail templates and a few other issues that competitors do better. But: the developers has contacted us in the meantime and asked about the change requests and the criticism. We find this very positive. When the changes come, ...

Wandguru
Duitsland
Ongeveer een jaar gebruiken de app
Loox heeft geantwoord 27 oktober 2022

Hey,
Sapir from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected.

Generally speaking, Loox offers various plans to accommodate ...

24 maart 2023

good app but forces you to spend almost $100 per month on it. Totally stupid strategy. Im revoking access given to it.

HS Blades Enterprise
Verenigde Staten
Ongeveer een jaar gebruiken de app
Loox heeft geantwoord 24 maart 2023

Hey,
Tamarry from the Loox team here :)

I apologize for the confusion and I’m happy to help clear the air!

Loox offers various plans to accommodate stores of all sizes and ...

18 februari 2023

I cancelled the app on my store but it still charged my credit card after cancellation. They made it so hard the cancellation process.

The Nature Mother Australia
Australië
Ongeveer een jaar gebruiken de app
Loox heeft geantwoord 19 februari 2023

​Hey,
Josh from the Loox team here :)

​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

It might be that ...

Bewerkt 19 juli 2021

Too expensive for some of important features. Not ideal for small/mid sized ecomm stores. Other than that, they know how to get review part done :) Since you're getting MRR, your app is pretty neat - why not lower the price and improve churn rate?

Manjubaa
India
11 maanden gebruiken de app
Loox heeft geantwoord 19 juli 2021

Hey,
Dor from the Loox team here :)

Please note that Loox offers several plans at different prices, for stores of all sizes and stages of growth.

All of our plans allow you ...

11 juli 2022

Wir nutzen diese App bei Sennheiser in vielen unserer Shops. Neues Pricingmodell ist leider mehr als 4 x so teuer bei gleicher Leistung. Prinzipiell ok, aber mir persönlich zu undurchsichtig und nicht zu überblicken. App an sich ist wirklich gut. Discount settings für refferal program fehlen. Codes gelten auf alle Produkte und können nicht über collection eingeschränkt werden.

Sennheiser
Duitsland
11 maanden gebruiken de app
Loox heeft geantwoord 11 juli 2022

​Hey,
Josh from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Loox offers various ...

Bewerkt 13 maart 2019

CSV files not working. Somehow I didn't have the 14 days trial, I couldn't import reviews from Amazon, I couldn't edit, Very Disappointed. Paid for Nothing!!! What a waste

Baby-Tod
Frankrijk
10 maanden gebruiken de app