Loox ‑ Product Reviews App
Lees welke hoge kwaliteitsnormen Shopify hanteert voor snelheid, gebruiksgemak en waarde voor de merchants
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Zuerst war die App ganz gut aber jetzt importiert sie falsche Produkte. Ich weiß nicht wieso aber es ist nicht gut für mein Geschäft
Hey there,
Sara from the Loox team here.
Thanks for taking the time to leave a review. I've reached out to you via email to provide you with further assistance.
I look forward to continuing the conversation there!
just downloaded the app because it said 10 dollars at first, the actual plan is 15 dollars (thats fine) i got the notification i'd be able to import temu reviews, but that was a lie too
Hey,
Arielle from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox offers several different plans for stores of all sizes and needs, including the Beginner plan you are addressing.
I’ve personally reached out to you regarding your plan and import process and am happy to continue the conversation with you privately.
没有订阅，也没有使用过，扣了几个月的费用
Hey,
Arielle from the Loox team here.
I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.
Since Shopify requires explicit merchant consent when choosing an app subscription plan, we cannot choose or subscribe to a plan for you.
In any case, our support team is available 24/7 and always happy to help! I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
at least they can give us normal options as free but no
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected.
While we don't offer a free plan, Loox offers several different plans for stores of all sizes and needs, including a Beginner plan suitable for stores just starting their journey.
We are confident that the app will pay itself back in full by increasing your customer conversion and retention, reaching new customers with referrals, and collecting more reviews.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
为什么不能取消订阅了？一直扣费 都没有取消的入口
Hey,
Shany from the Loox team here.
I see that you removed the app. It might be that an app charge is already included in an invoice before the app is removed and, hence, still appears after it is uninstalled.
I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
They overcharge you and have no way to downgrade for smaller shops. The Loox subscription costs more than the shopify subscription
Hey,
Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped.
Loox offers several different plans for stores at different stages of their Shopify journey.
I'm glad you were able to downgrade to a plan that better suits your store's needs.
I’ve reached out to you via email and would be happy to continue the conversation there and address any more of your concerns.
Best,
Tal.
Man kann die maximalen Kosten von monatlich 760 USD nicht im Backend auf einen geringeren Betrag anpassen. Null Sterne würde ich dafür geben.
Hey, Sara from the Loox team here.
Thanks for your review. Loox has 3 different subscription plans so that merchants have the freedom to choose whichever one best fits their budget. I've reached out to you via email to see how we can best assist you- I look forward to continuing the conversation there.
pessima vcs n respodem
Hey,
Shany from the Loox team here.
I'm truly sorry to hear your experience with Loox was not as you expected.
I've reached out to you privately via email to provide you with further assistance, and I look forward to continuing the conversation there.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have, and we'll gladly advise.
What kind of app disable your access on their dashboard app if you don't upgrade the plan ???
You are greedy and disgusting.
Disabling the messages to new customers if a certain volume of orders is reached, is understandable.
But closing access to the app due to a certain amount of orders ??????
You got so many users already, so many reviews, but yet greed is leading you.
I'm really disgusted of this economic behavior !
As soon as next month when I get access to the app again I will delete it and transfer all my reviews to another app.
NEVER AGAIN LOOX !
Hey,
Lilach from the Loox team here :)
Loox offers several different plans for stores at different stages of their Shopify journey.
Our Beginner plan is designed for stores starting their journey in the Shopify ecosystem and is limited to your first 500 orders from when you finish the Loox trial.
Our other plans are designed with features that give you more reviews, UGC and purchases that increase the ROI you receive from your subscription.
We definitely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on all of our plans.
I’ve reached out to you privately through our support and am happy to continue the conversation over email and help you find the plan that's right for your store.
The mobile version of this app is completely broken. They allow zero access to the HTML, CSS, or JS of the app which means that I can't fix what they have broken or customize anything. DO NOT buy the more expensive versions of this for the "Advanced Customization" features if what you want is control over the code because it will NOT give you that control. Overpriced and so not worth it.