Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Recensies (22.875)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
3 juli 2023

this app will drain your money, there is no way to setup a spending limit for automatic reviews they will keep charging you 28dollars per 300 emails which is really expensive, I can't find anyway to stop these automatic reviews.

Un Bracelet
Verenigd Koninkrijk
Meer dan 2 jaar gebruiken de app
Loox heeft geantwoord 4 juli 2023

Hey,
Tamarry from the Loox team here :)

I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this.

Our Growth plan is a ...

17 december 2023

If i don't choose to upgrade the plan, then i couldn't get in the admin, all the reviews disappeared! Why? robber

Vorioal
Verenigde Staten
Meer dan 2 jaar gebruiken de app
Loox heeft geantwoord 19 december 2023

Hey,
Rotem from the Loox team here :)

The Loox admin is accessible regardless of your plan.

Our Beginner plan is designed for stores starting their journey and is meant to ...

7 september 2023

The fact it makes you pay an extra $25 usd to be able to send more then 100 review requests is WRONG! I don't want all the other BS features you offer otherwise I would have already upgraded. I loved this app because of the option to have photos but now I will be looking for a new app.

Barefoot and Salty
Australië
Ongeveer 2 jaar gebruiken de app
Loox heeft geantwoord 9 september 2023

Hey,
Amit from the Loox team here.

Loox offers plans to fit all business sizes - from small starting businesses to big brands selling worldwide.

We are confident that our ...

Bewerkt 4 juni 2020

Great app but it's way too expensive for what it is!!! 30 USD per month just doesn't make any sense. It're more expensive than the Shopify subscription as a whole!

backpackdiariez.shop
Verenigd Koninkrijk
Ongeveer 2 jaar gebruiken de app
Loox heeft geantwoord 4 juni 2020

Hey,

Amit from the Loox team here!

Loox offers multiple plan options to fit the needs of our merchants as their business grows.

We offer multiple plans ranging from $9.99 to ...

Bewerkt 16 oktober 2022

Horrible Support! Canned Responses, Excuses and political messages which don't fix our issues. Some Buttons are way too small which makes the app super unfriendly for customers, compared to other review apps. Support gives you useless responses as to that they will improve the app and add features in the long run, but like most companies out there do, we've noticed that all features that have ...

PineTales®
Verenigde Staten
Ongeveer 2 jaar gebruiken de app
Bewerkt 26 februari 2022

Terrible support Team. Ask them to delete all code related to Loox. They said they did it. Eventually, they did not do their job properly, which caused issues on my theme that I was not able to sell my products. Lost sales of days. Really angry with them

SENSHA
Australië
Ongeveer 2 jaar gebruiken de app
Loox heeft geantwoord 26 februari 2022

Hey,
Abby from the Loox team here :)

I am so sorry to hear about your experience with Loox and that your expectations have not been met.

I would firstly like to stress that ...

2 juni 2023

Asking me to upgrade my plan and I cannot change the settings or manage the reviews without upgrading!!!
Pathetic!

Upvital
Albanië
Ongeveer 2 jaar gebruiken de app
Loox heeft geantwoord 2 juni 2023

Hey,
Ilan from the Loox team here :)

Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands ...

2 maart 2023

The worst support. They kept going back and forth for days without helping and then completely disappeared. We switched to AliReviews for all of our stores and much happier.

Shopzu.com
Verenigd Koninkrijk
Ongeveer 2 jaar gebruiken de app
Loox heeft geantwoord 3 maart 2023

Hey,
Ilan from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

​ ...

Bewerkt 8 augustus 2024

UPDATE 08/08/2024 Loox app has suddenly stopped working. Support are not helpful in the slighest saying that it is my theme which is the issue however Loox has been running on this version of my theme for years now.

Outshine Gaming
Verenigd Koninkrijk
Bijna 2 jaar gebruiken de app
Loox heeft geantwoord 11 augustus 2024

​Hey,
Shany from the Loox team here.

I'm truly sorry to hear your experience with Loox was not as you expected.

I’ve personally reached out to you, and I'm happy to continue ...

24 april 2024

até pra cancelar nao presta e app porcaria

Mega Shop Lara
Brazilië
5 dagen gebruiken de app
Loox heeft geantwoord 26 april 2024

Hey,
Tal from the Loox team here :)

​I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
​ ...