Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Değerlendirmeler (23.204)

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25 Mart 2025

I moved over to Loox from another review service a while back and the experience has been very smooth ever since. Everything is pretty straightforward and the extra features are great. I needed some help implementing custom code snippets into my theme and Shany took care of it in no time.

The only thing that I would like to see improved at the moment is their relatively new smart upsell feature. The metrics interface is limited and there are minimal options for tweaking.

Bannerfi
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 3 yıl
31 Mart 2025

Exceptional Support—Highly Recommended!

Aya and Arielle from Loox provided exceptional support! They went above and beyond, doing all the behind-the-scenes coding and customization we required for our store. They listened carefully to our specific requests and made sure everything was perfect before our weekend website launch. The service was not only efficient and professional, but also incredibly friendly and supportive. I’m extremely grateful and highly recommend Loox—for their dedication and outstanding customer care.

SpazaStore
Güney Afrika
Uygulamayı kullanma süresi:4 yıldan fazla
31 Mart 2025

Loox has been a fantastic addition to my store so far. Their customer service is super fast and incredibly helpful!

Tal, Ariel, and Ken went above and beyond to help us set up and confirm the Google Rating integration.

Mary and Molly were also amazing with the video reviews integration, even though the theme didn’t allow adding sections, they found a great workaround and made sure everything looked perfect.

Highly recommend Loox not just for its features, but for support team behind it!

BeyondLash
Fransa
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
28 Şubat 2025

Loox has been the best review app on Shopify that I have used. It's so easy to set up, get reviews from customers and show them off in the important areas.

Additionally, if you have any issues, their service is always here for the rescue, I've usually only waited a few minutes before someone has fixed my issue, Ellison recently helped me out, quickly fixed it, had me check and gave me a couple areas to clear if it didn't work, but it had and we are back in action.

Love Loox and will always use it.

Good Day Optics
Kanada
Uygulamayı kullanma süresi:1 yıldan fazla
26 Mart 2025

seems fine, the only thing on my wish list is - I wish when viewing a review there was a way to clink on a link that would connect directly to the order that lead to the review. As it is one must scoop up the email and do a copy and paste style search. Other than that it works fine

Teeccino
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 yıldan fazla
Loox yanıt 28 Mart 2025

Hey, thanks so much for your feedback.

User experience is extremely important to us, so I’ve reached out to you via email to hear more. Please feel free to reply whenever it’s convenient- we look forward to hearing your thoughts on this!

Best,
Arielle from the Loox team :)

28 Ocak 2025

This has been the single best app to help grow our business by providing instant customer feedback and credibility to our site and social accounts. I recently had an issue that our customer service rep, Tal, expertly handled with very fast response times and a quick and direct resolution. I highly recommend Loox to any business.

Boil-The-Bag Peanuts
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Neredeyse 3 yıl
26 Şubat 2025

Super easy to use, and I find it brings a lot of customer reviews in compared to other review apps. Plus I love how modern and user friendly it is for the customers and also the widgets on the website.

Oh-Spit Baby Burpware
Avustralya
Uygulamayı kullanma süresi:6 ay
13 Nisan 2025

worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now

UNIFIT
Hindistan
Uygulamayı kullanma süresi:1 yıldan fazla
Loox yanıt 15 Nisan 2025

Hey,
Thank you for your feedback, and I’m sorry that was your recent experience with our support team. We pride ourselves on providing world-class support, and it's tough to hear that we missed the mark.

If you’re open to it, we’d love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we’ll do our best to make things right.

Thanks,
Amit from the Loox team

17 Nisan 2025 tarihinde düzenlendi

Edit: how convenient, they only addressed one out of 4 issues that I brought up in their reply. Now they offer me 30% off the money-pit scale plan lol. The app didn’t work total of 3 weeks out of two months now. We’re already with Judge.me $15 unlimited everything. Cheers!

We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.

Egoist Underwear
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:3 ay
Loox yanıt 17 Nisan 2025

Thanks for taking the time to share your feedback. We understand how frustrating it can be when things don’t work as expected and appreciate the opportunity to look into this further.
It looks like you reached the email limit on your Beginner Plan. The email and order quotas are triggered and tracked differently on this plan, and we’re happy to walk you through what each one includes and help you find the right plan for your needs.
If you’re open to it, please reply to the email we sent—we’d love the chance to make things right.
Best, Sara from the Loox team

4 Nisan 2025

Review collection is working very well, around 25% response rate which seems to be higher than with our previous app. Supportive staff in case of any questions although there is no realtime chat unfortunately

Phystine skin-care
Avusturya
Uygulamayı kullanma süresi:Yaklaşık 1 ay