Loox ‑ Product Reviews App
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Customer service 0, they answer after 2 days. You can't edit reviews, you cant select multiple countries to import, oh and even if you select usa it will still import you review from russia and ukraine... you can't show the flag for buyer...
Basically i don't get why will i keep this app.
Hey,
Amit from the Loox support team here :)
Our support team works hard giving the best possible answers to our users and we always answer within 24-hours.
I took a look at our support logs and all support requests from your account were answered within a few hours of submitting the ticket. Could you please check the email listed on your Shopify account for an answer from our support?
Generally speaking, Loox supports importing reviews from all countries and even filtered to reviews from specific countries. And of course, you can always reject any review that does not match your needs.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
The Name of the Person writing the review looks like "G***p" for example, its not showing the full name for anybody PLEASE HELP!!!!
删除这款产品，删除了之后，但是还在页面下方存在~我删除的原因是，因为没有中文指导设置看不懂英文，我不知道怎么使用~我喜欢这个产品可以出现中文设置的操作，我会考虑重新添加购买使用它，谢谢。~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Hey, Yishai from the Loox team here :)
You may have seen a cache version of the site, could you please try to refresh the page without using the cached version of the site by pressing Ctrl+F5 (on Mac shift-command-R ) and check again?
Just in case, to prevent our widget from appearing in your store after uninstalling, please follow these steps (also mentioned in our uninstall email):
1. Go to your Shopify admin themes page
2. Click the "Actions" menu and then select "Edit code"
3. Edit the theme.liquid file
4. Find and delete the code below:
{{ shop.metafields.loox["global_html_body"] }}
If you need any further assistance, please contact our support team directly and we'd be more than happy to help!
This app is inconvenient because it doesn't allow you to edit reviews or names and you cant see all the reviews and select which ones you actually want. You have to go through each review even if there is 1000 of them 1 at time in order and select. The app is very basic and the layout of the reviews makes your personal website looked cluttered and unorganized not to mention TACKY. It would be nice if they can offer the review format to be in a row instead of staggered boxes. This app also doesn't allow you to take out unwanted pictures out of the reviews. This app is not good for starter store on a small budget because even just getting rid of the "powered by loox" branding cost you 59.99. I feel as if they they trap you into a contract with them by forcing you to spend lots of money with minimal accessibility...
I have installed the app to test it for a day but decided to get another app instead. But how TERRIBLE!!! It pretty badly messed up with my shop's codes. Super annoying that a prompt "An embedded page at Loox.io says error" keeps on coming up. Significantly slowed the shop too. Imagine all the annoyed customers and lost sales. This needs to be corrected ASAP.
Hey, Yishai from the Loox team here :)
Generally speaking, once Loox is removed from a store all the Loox elements no longer load and no errors would appear for your customers.
Since we stop all elements from loading on stores that removed the Loox app, the loading times would not be increased in any way. Please note that installing various apps on your store could affect loading times in a more substantial way since more elements try to load at the same time (but once Loox is uninstalled its elements do not load and would not affect the loading times in any way.).
I'd be happy to better understand where this error is seen and sort it out for you. I have contacted you privately through our support and will make sure to solve this with you.
It says trial, but i get charged 9,99€ from the day 1....
I was so disappointment with that and i uninstalled
Hey, Yishai from the Loox team here :)
It seems that this store had Loox installed in the past (October 2019) and hence the automatic 14-day free trial was not available out-of-the-box.
No worries, I sent you a follow-up email regarding further instructions, please check your inbox for an email from our support team.
Terrible, I added it thinking I could import a bunch of reviews. I couldn't, then when I deleted it, the stars still showed up on my shopify product page, so I went into the code and deleted everything related to loox, and the stars were still there. Is this a glitch? I need help
Hey,
Lilach from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox offers a seamless migration from previous apps and sources through our import template and one click importer for supported apps.
I can see that you have already uninstalled Loox on your store. All Loox widgets should no longer be appearing on your store pages.
Sometimes the widgets can appear to still load due to a stored cache available on your browser.
I’d be happy to dig deeper on what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
I pay 29.99 per month but they still do not let me remove powered by Loox !!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
This app itself looks good, but it doesn't provide enough information on their pricing page. I just knew that I can only remove their branding logo on the enterprise plan. What a tragic! This app is definitely neither for the starting nor growing business owners. I am giving one star not because of it, but because of their incomplete information on their pricing page. I got tricked.
(Updated)
Hey,
Amit K. from the Loox team here :)
Thanks for sharing your feedback - truly appreciated!
Generally speaking, Loox offers a variety of different plans for stores of all sizes and needs.
On our pricing page, you can find all the different features that are supported on each plan and its pricing. You can also find that here - https://loox.app/pricing.
For example - Removing Loox branding, amongst many additional features, is actually offered on the Growth plan and higher (also listed on the pricing page) - starting at only $34.99/month.
That being said, we're always working hard on improving our product, so we'll definitely take note of your feedback for future updates.
In any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
I do not know why this app has so many 5 stars. Customer service is horrendous. I had high hopes for this, but it's awful. They have a support "chat" feature, but they have a disclaimer up top that it may take a few hours for a response. First, I downloaded the app and the 'auto integration' did not work. I did not see the reviews on my site and could not find the code in my theme. I had to ask the support team where the code was. They needed admin access before they could help me. I was reluctant, but hey - they need some kind of access to give support, so I gave them admin access. Chanelle, the support team member, went ahead and made changes without telling me first and said the issue was fixed. I went on my site and saw that she did add the review section, but it was way outside of the template margins so it looked terrible. I went back and told her to not make changes on my behalf and just tell me what needs to be done and I will do it myself. I asked for this to be undone and to give me proper instructions on how to implement the reviews. Jemuel was the next tech support to come into the conversation and he was great. Gave me exactly what was needed and it worked out. I then went ahead to put in some test reviews to get a feel of what it would look like. Took over 10 minutes for the reviews to show up (and I had auto post for 5 star reviews). I asked the support chat if this was normal and that my review wasn't showing up. Ten minutes later it posted to the site, so then I updated the support chat. I told them never mind, the test post just took some time to appear all is good and working. Then Chanelle comes back and said she has reassigned my review on the product. First, I dont even know what that means and secondly, I never asked for that. So I asked her what she actually did. No response. I then try to delete my test post and it doesn't delete. It is gone from my dashboard but is stuck on my product page. I go back to the chat and ask what happened, why it's not deleting, and if I can get some kind of response quickly. At this point I ask to speak directly with Jemuel because he was great. Jemeule comes back 20 minutes later and says he doesn't know why it was reassigned and doesn't see the post deleting so he has to escalate to the Tier2 Support Team. At this point I went into my code editor, deleted the Loox code, and deleted the app. If it is this complicated to simply get this app up and running I dont even want the headache of managing this with actual reviews on the page. Maybe this app used to be good, but whoever they hired for support needs to be re-trained.
Hey,
Yishai from the Loox team here.
I'm truly sorry to hear about that experience. Customer support and satisfaction are our top priority at Loox, we offer 24/7 email support and answer all emails as soon as possible, and always within a few hours.
Looking at our support interaction, it seems like there was certainly some miscommunication. We only ever make changes on stores at the request of the merchant, however, in this case, there were some misunderstandings which we apologize for - we should have done a better job explaining the changes we're making.
To clarify a bit about re-assigning reviews, this means updating which product the review is linked to. This option exists if, for example, the review includes out-dated product information or appears on an incorrect product.
I want to stress that this does not affect the store in any way aside from making sure reviews appear on the correct products.
Reviews and other elements on the page are saved on your browser cache which could cause changes not to be seen unless you explicitly refresh your cache. This explains the delay you experienced when making changes in your reviews.
With all that said, we have also reached out to you privately to address the other concerns mentioned, please look out for an email from the Loox Support team.