Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Değerlendirmeler (22.785)

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4,9
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27 Şubat 2023

Don't get me wrong. This app is great and serves its purpose. The reason for giving such a bad rating is the lack of internationalization features. If you are taking advantage of Shopify markets to sell in different languages and currencies, Loox cannot be translated unless you use Weglot, an expensive translation app that injects lots of code into your store and host translated pages in their servers rather than Shopify's. After using Loox for quite sometime, we will need to switch back to Judge.me so our social proof can be translated via Shopify translation API rather than some extra app we don't really need. It is disheartening because we like the app, and it's a lot of work to switch back. I hope they consider fixing this.

Canvas by Numbers US
Amerika Birleşik Devletleri
Loox yanıt 27 Şubat 2023

Hey,
Josh from the Loox team here :)

I appreciate the feedback. We're always improving our product and are thankful to have customers like you who can point us in the right direction.

Our Multilingual widgets do allow for the automatic translation of the widgets using Shopify Market.

The Weglot integration is specific to the review content only.

I would be happy to continue the conversation with you privately and have reached out via our Support.

6 Şubat 2025

NouArchStudio
Türkiye
Uygulamayı kullanma süresi:3 ay
Loox yanıt 7 Şubat 2025

Hey, thank you for your feedback. I noticed that you left a 1-star review without additional comments, and I am sorry to hear that your experience didn’t meet your expectations. I've contacted you through email and would love to help with any questions you may have.
Best,
Shany from the Loox team

12 Kasım 2024

Happy Tail, Paws Paradise
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 2 ay
13 Ekim 2024

Viralys
Fransa
Uygulamayı kullanma süresi:Yaklaşık 1 ay
2 Ağustos 2024

Shopmarquisa
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 2 ay
Loox yanıt 4 Ağustos 2024

Hey,
Tal from the Loox team here :)

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.

I’ve reached out to you privately through our support and am here to make sure we get this sorted out together.

28 Aralık 2023

ACIDBOYZ
Almanya
Uygulamayı kullanma süresi:Yaklaşık 1 yıl
26 Aralık 2023

PeTeddy.shop
İsviçre
Uygulamayı kullanma süresi:4 ay
Loox yanıt 28 Aralık 2023

Hey,
Rotem from the Loox team here :)

I wanted to let you know our support team is available 24/7 and always happy to assist you at support@loox.io.

I've reached out to you privately to better understand what you are experiencing.

9 Kasım 2023

projix
İsrail
Uygulamayı kullanma süresi:3 ay
4 Şubat 2024

Pougourde
Fransa
Uygulamayı kullanma süresi:2 ay
Loox yanıt 6 Şubat 2024

Hey,
Sara from the Loox team here!

I've reached out to you privately via email to provide you with further assistance :)

Our customer support team is available 24/7 at support@loox.io, and we would be happy to help you with any questions you have.

12 Aralık 2023

Cart Express
Brezilya
Uygulamayı kullanma süresi:6 dakika