SC Loyalty Rewards

March 2025 - I have reached out to the support team multiple times about how customers are not able to redeem their loyalty rewards in my shop. The first time I set up a meeting with someone, they canceled the meeting last minute. Second time I spent an ample time online discussing the issues and the support team basically said they dont know what is wrong. I was told they would follow up and ...

We have been overcharged by hundreds of dollars for several months and when we brought this to the attention of the developers, we were offered a partial discount for one month!
Recently, we discovered that this app has changed their pricing structure and significantly reduced their monthly fees (hundreds of dollars less) however, because we were already a customer and were paying the higher fees ...

I have my shopify stor for almost 2 years everything is set up andI have installed Loyaty points for quite some time.
I want to offer to my customer the option to paywith their points but I have to installed Cashier and reprogram the check out, payment, tax shipping ... So loyaty points cannot be working by itself. So I'm checking another app

The app is not loading anymore since about 1 week. Could you help me out please?
Much appreciated!

App does not allow you to manage customer points effectively or even extract your own customer data - after being charged over $500 in one month because they had counted EVERY single customer EVER sent points (it is automatically sent to every customer and therefore counted) i asked to extract my data - almost 3 weeks later I still cannot access and they are not sending to me either - excuse ...

very disappointed with the app, after sales service is terrible. I wrote in to ask them one issue but they replied me with standard "solutions" which none of them is related to me question.

Be aware, we've been told by their support this app not being part of active development. We have an issue and no priority is given to solve this and with no temporary workaround : the app is generating a huge bunch of data inside your pages which makes them very big (3 MB+). We've seen also a huge performance drop in our website. In those conditions, I can't recommend choosing this app and stay ...

Breezes over the fact that their app bypasses SHIPPING AND TAXES. Their workaround is to devalue your reward program points to make up for it. They act like it's no big deal when it is a huge defect. The minimal documentation mentions 6 months ago that it is in the works, but it still isn't available. In fact, bold can't even provide an estimate on when this will be available. They won't even ...

So updated review. Wow got a super helpful phone call to get this set up. Now as i'm in the UK that was cool. I will play with this over the weekend to see how it performs. Thank you guys for your help. Update !!!!! You would have to be a complete moron to use this. It will charge you for customers that are 3 years old that you cant remove from shopify. The preview widget will not load half the ...

Working this company cost me more time and money than I dare to think about.
It started when they missed the first two appointments to help me set it up. This should have been enough, but I didn't listen to my instincts.
1. 1 month in, the app still wasn't working.
2. It interfered with my site, affecting functionality. I had to wait 24hours to amend this.
3. When changes were made, it blocked my ...