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We love LoyaltyLion, it's bloody brill and onboarding has been a dream thanks to the lovely Freya!
She advised us of best practises with the points setup, the reasoning for doing so and helped adjust & accommodate for our specific business needs.
Overall 10/10 big points happy time!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had such a positive experience with LoyaltyLion, and that Freya has been instrumental in making the onboarding process smooth and tailored to your business needs. It’s great to know her guidance on best practices has been helpful in setting up your points system. If there’s anything more we can do to support you, please don’t hesitate to reach out.
This has been a real win for our business! Initial set up was easy and the team are super helpful. I highly recommend if you're looking to reward customers.
Thanks so much for taking the time to leave us a review. We're so pleased to hear that LoyaltyLion has been a winner for your business. We're also so pleased to hear that the team have been helpful during this process. We're looking forward to continuing to help you with anything you may need!
Fijne app. Geen technische problemen. Goede support. Import punten mogelijk.
Thanks for leaving us a review. It's great to hear that the Support have been able to provide has been helpful for you, and features you are looking for, such as importing points, are possible. Please feel free to reach out if there is anything further we can help you with.
We've had Loyalty Lion for a couple of years now. We recently started working with a new account manager called Vicky Vitkay who has helped us understand current performance and has also gone through key recommendations to optimise. Super helpful and always happy to help. We're looking forward to optimising our accounts.
Thanks for taking the time to leave us a review. We're so pleased to hear that Vicky has been able to help you understand your performance, and add optimisations to your program. We're always happy to help and support you with anything further you may need.
We moved from another loyalty program to Loyalty Lion and had a great experience with the migration. Our onboarding manager Sammy helped us throughout the process and that made the journey so much easier. So far the app is working well, no particular issues. I particularly enjoy their analytics dashboard that helps us understand the impact of the program on our DTC business. Having used 2 loyalty apps before I find Loyalty Lion to be the most robust and comprehensive out of all 3. We're finally happy with the app we use and don't need to migrate again.
Thanks so much for leaving a review. It's great to hear that Sammy has made your transition to LoyaltyLion smooth and stress-free. It's great to hear that you're enjoying our dashboards, and how they have made understanding your program's data, easier for your team. We look forward to continuing to support you on your Loyalty journey!
Fantastic service, the team were so helpful in getting the app loading and looking and how we wanted and went above and beyond to ensure it was working perfectly. Highly reccommend.
Thank you for your review. It's wonderful to hear that the team have been helpful in getting your program set up to your requirements, and helped to ensure it works to your expectations. Please don't hesitate to reach out if there is anything further we can help you with!
I'm very happy with both the product and the service. Let's start with the product: It is easy to add triggers and rewards, it's also a very clear dashboard to find results. We're seeing high activation rates through our LoyaltyLion program. It's also reasonably easy to
Service-wise: I feel like a valued customer, and I get good feedback from Vicky, our account manager on what we're doing and where we can do even better.
In all: thoroughly recommend this app.
Thanks so much for your review. It's great to hear that you find the dashboards clear and easy to understand, and that you're also finding it easy to add customer rewards in the program. We're so pleased to hear that you are seeing positive results and the feedback and service you are getting, from Vicky, is helpful and valuable. We'll be sure to pass on this feedback to her and the team, and we're always happy to help with anything you may need!
I've been using this app for loyalty services, and I highly recommend it. It provides excellent support and assistance in setting up the system, along with creative ideas to keep improving our loyalty program. The only drawback is that we can't schedule rules to automatically enable offers and promote events. Other than that, it's a fantastic tool for enhancing customer loyalty.
Thanks so much for your review. We're so pleased to hear that you received great support and assistance setting up the program. Thanks also for sharing the feedback regarding the ability to automatically enable offer and promotions - we'll be sure to pass that on to our team. We're always happy to help if there is anything further you need!
Exceptional Support and Outstanding Performance
We recently integrated the Loyalty Lion app into our e-commerce store, and the experience has been nothing short of fantastic. We want to extend our deepest gratitude to Sammy for his invaluable assistance. Sammy has been incredibly essential in setting up the app, guiding us through every step with unparalleled expertise and patience.
Thanks to Sammy's support, the configuration process was smooth and hassle-free. We are extremely satisfied with how the app is performing so far. The initial results are already promising, and we have high expectations for the long-term benefits it will bring to our business.
Loyalty Lion is proving to be an excellent addition to our customer loyalty strategy, and we look forward to continued success with this powerful tool. Highly recommended!
Thanks so much for taking the time to leave us a review. It's so great to hear that you have had such a positive experience with us so far. It's also so great to hear that Sammy has been able to offer so much help, support and guidance for your program from the get-go. Good luck on your Loyalty journey!
We just started using them in November and so far, so good. There was a lot to learn from the get-go and we are continuing to learn how to best use the app to its fullest capabilities, but I must say if there's one thing that they do really well it is customer service. Sathiya is the rep that I have mostly interacted with, and she is quick to respond and always gives a detailed and thorough explanation.
Thanks so much for taking the time to leave us a review. It's great to hear that you are continuing learning the program from after the onboarding stage, and want to use it to the best of its abilities. We're also so pleased to hear that you are pleased with LoyaltyLion's customer support, and in particular Saithiya's help. We'll be sure to let him know that his support has been invaluable to you, and his detailed and quick responses are helpful.