Recensies (532)
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DON'T DOWNLOAD THIS APP!! CUSTOMER SERVICE IS GARBAGE AND DISMISSIVE. PREDATORY APP
We're sorry to hear that you've had this experience. This certainly isn't the level of service we aim to provide. We've reached out to you directly to better understand your concerns and see how we can help resolve them, and we're currently awaiting your response. We appreciate your feedback and hope to have the opportunity to make things right.
We launched our loyalty program a few months ago and are already seeing a great return on it. It’s a powerful loyalty solution that makes it easy to build a tier-based rewards program that truly incentivises repeat purchases and customer engagement. The onboarding was super speedy and seamless. The team was incredibly responsive and had everything set up in under 48 hours. The flexibility and clarity of the tier-based rewards make it easy to deliver real value to our customers. Would highly recommend!
Thank you for sharing such thoughtful feedback. It’s great to hear that you’re already seeing a strong return and that the tier-based structure is driving real engagement and repeat purchases. We’re especially glad the onboarding experience felt fast and seamless - getting you live quickly and confidently is always a priority for us. We really appreciate the recommendation and look forward to supporting you as your programme continues to grow.
Reya has been incredibly helpful in setting up the loyalty platform. Nothing was too much for her! I am extremely satisfied with both the service and the platform.
Thanks for leaving us a review. It's so great to hear that Reya has been a great help for you in terms of getting your program up and running - we'll be sure to forward that on to her! Let us know if there is anything further we can help you with!
Fijne app. Geen technische problemen. Goede support. Import punten mogelijk.
Thanks for leaving us a review. It's great to hear that the Support have been able to provide has been helpful for you, and features you are looking for, such as importing points, are possible. Please feel free to reach out if there is anything further we can help you with.
Our Onboarding Reps, Jonathan and Jason, were quick, responsive and provided great insights on how to succesfully launch our program.
Thank you for your feedback, we're glad to hear that you had a smooth onboarding experience and that you were happy with the support you received from Jonathan and Jason!
For now LoyaltyLion is a great partner to work with. The product is simple to use for the consumer as well for us as a retailer. It’s intuitive and if you have questions they will support you instant!
Thank you for your review!!
Perfect tooling for our loyalty program! Fits all our needs. Very helpful customer service and onboarding. We're very happy!
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
Onboarding was great and easy. We set it up for all our 6 websites.
We are at the beginning of our journey together but we see some customers already signing in
Thanks so much for your review, we love getting feedback about our product and take pride in our customer service. Please get in touch if there is anything else we can do to make your day.
App will not let me access anything other than the set up, which is not what I want to do - can not even access their help. Also, I am not able to uninstall the stupid thing. Terrible experience.
Thanks for your feedback, and we're sorry to hear about your experience.
Our team is always happy to help if you run into any issues. You can reach us directly at support@loyaltylion.com or via live chat within the LoyaltyLion platform, and we’ll be glad to assist.
We’ve also reached out to you directly to better understand what’s happening and to help resolve this as quickly as possible. If you could please respond to our email, we’d really appreciate the opportunity to support you further and get this sorted.
LoyaltyLion has been really solid for building customer loyalty and repeat purchases. The setup is flexible enough to match different business needs, and it integrates well with Shopify and our other tools.
What stands out most is the support the team is responsive and actually helpful when you need guidance or want to optimize your program. It’s been easy to manage day to day, and we’ve seen clear engagement from customers using points and rewards.
If you’re looking for a reliable loyalty platform that scales and doesn’t feel overly complicated, LoyaltyLion is a strong choice.
Thank you for your positive review. It’s great to hear that LoyaltyLion has been a solid foundation for driving repeat purchases and customer engagement, and that the flexibility and integrations have worked well for your setup.
We’re especially glad the team’s support has stood out and that managing the program day to day feels straightforward. Seeing customers actively engage with points and rewards is exactly what we aim for. We appreciate the recommendation and look forward to continuing to support you as your loyalty strategy scales.
