Recensies (532)
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We’ve been using LoyaltyLion for our loyalty program for about a year. We've received incredible support from Hannah. She has been responsive, knowledgeable, and genuinely committed to helping us optimize our program for our customers.Whether it was troubleshooting, walking us through new features, or offering strategic recommendations
Highly recommend!
Thank you for sharing this feedback. We’re really pleased to hear that LoyaltyLion has been supporting your loyalty programme so well over the past year.
It’s great to know that Hannah’s responsiveness, product knowledge, and strategic guidance have helped you optimise your programme and get more value for your customers. We’ll be sure to pass this on to her. Thanks again for the recommendation, and we look forward to continuing to support you as your programme evolves.
We just migrated from Yotpo to Loyalty Lion and I must say we love it. Loyalty Lion is so easy and self explanatory, it has so many good features and integration possibilities. We especially love the POS integration! It works perfectly. Thank you Team LL for the continues help!
Thank you so much for the great review. We’re delighted to hear that your migration to LoyaltyLion has been such a positive experience and that you’re enjoying how intuitive the platform is.
It’s especially great to hear that the POS integration is working smoothly for you and adding value to your setup. We’re always here if you need any support as you continue to grow your programme.
Team is very helpful and the software has been a great addition to our business. It takes 3-6 months to set up and we saw great results after 6-12 months. BUT its been well worth it
Thank you for sharing your experience. It’s great to hear that the platform has become such a valuable part of your business and that the long-term results have paid off. We always aim to set clear expectations around setup and early performance, so it’s wonderful to see the impact you’re seeing after the 6–12 month mark.
We're here to support you as you continue to grow your program.
Sathiya has been such a great help for Discount 70! We've been able to effortlessly import customers from our other platform when switching to Shopify. The directions are clear on how the rewards system works, and the customer service has been impeccable! Sometimes it's a bit of a wait - just on weekends/getting back to business days, but once Monday hits, our questions are answered with clarity and efficency.
Thank you for the kind feedback and for sharing your experience.
I’m really glad to hear the migration to Shopify went smoothly and that the customer imports and rewards setup were clear and easy to follow. We also really appreciate your understanding around response times over weekends. As you noted, we operate on business days, and we always aim to come back with clear, efficient answers as soon as the team is back online.
We’re here whenever you need help as you continue to grow your program.
This apps works great until I noticed that their SDK causing performance throttling. They have added their Font inside the SDK, and this is impacting performance issue. There is an option to that you can disable custom fonts in SDK but it is actually not working. I have address this to support and they told me that this feature is not available for Free users. Basically they are slowing your website if you are not Paid customer. They are misleading their Free tier and false advertise about their Tier features. dissapointed.
Thank you for taking the time to leave your feedback. We’re currently in active conversation with you via support to address the concerns you’ve raised.
To clarify, we do not degrade performance for Free plan users in any way. The LoyaltyLion widget is designed to be lightweight and easy to install for free plan businesses starting out, and this is the first report we have received regarding a performance issue related to font loading.
We’re exploring options to hide the "disable font" setting that aren’t applicable to the Free plan.
We appreciate your feedback and are committed to improving the experience for all merchants. If you have any questions about this, our support team is always happy to help.
Have been using the app for years and was satisfied, however the price increases are outrageous and there's 0 chance that i would pay them $200 a month when we have been on a free plan for ages. The Predatory price increase is insane, time to find a new loyalty program that will be loyal to its users.
Hi Jon. We have reached out directly by email to see how we can help resolve this for you. Our free plan is available for stores processing up to a specific number of orders. It's great to see your store is doing well above the order threshold for our free plan and we're happy to move you on to the right size plan for your requirements, which will also come with additional features to further support your business growth. Please respond to our email so we can help
We have had a wonderful experience getting up and running with LoyaltyLion. Jason L. was a dream to work with — incredibly patient with all of our questions, customizations, and *very* short implementation window.
We were able to make our rewards program exactly what we wanted and are looking forward to future growth of the program, both for our customers, and alongside LoyaltyLion as a partner.
Thank you so much for sharing your experience!
We’re delighted to hear how smoothly everything came together with Jason's support. It’s wonderful that you were able to shape the programme exactly as you envisioned, and we’re excited to continue supporting you as it grows and delivers even more value for your customers.
It was really straightforward setting everything up, the only delays were on our end. Any issues were sorted quickly, communication was great. Thank you to our Onboarding Manager Sammy and the team for their continued patience, we're already seeing some positive results.
Thank you for your kind feedback!
We’re thrilled to hear that your setup went smoothly and that Sammy and the team could support you along the way. It’s great to know that communication and issue resolution met your expectations, and we’re excited that you’re already seeing positive results from your programme.
We look forward to continuing to support you as your loyalty programme grows!
Great help with setting everything up, you get a dedicated onboarding manager that helps from the start to the moment you go live. Afterwards, the account manager and customer service are quick and helpful as well.
Everything is set-up to a basic level and you have the freedom to edit this to your own personal wishes with your own team.
It does take a little while to start returning your investment, but if you have the ability to stomach the first couple of months, the results in terms of order frequency, AOV and CLV are incredible!
Thank you for the lovely review!
We’re delighted to hear that the onboarding process and ongoing support have helped you get set up with confidence. It’s great to know the platform’s flexibility has allowed you to tailor your programme to fit your brand perfectly.
We’re excited to continue supporting you as your programme grows!
We recently onboarded with loyalty lion, the setup process was super smooth and straightforward, a huge thank you to Reya for making onboarding experience great for us. She was incredibly helpful, super knowledgeable and made sure we felt confident using all the features.
Since joining, we’ve really enjoyed how easy it is to manage rewards and engage our customers. It’s been a great addition to our brand, and we’re super excited to keep growing with the platform.
Thank you so much for taking the time to leave this review - we’re thrilled to hear your onboarding went so smoothly.
Reya will be very happy to know her guidance and product knowledge helped you feel confident from the very start. It’s great to hear that managing rewards and driving customer engagement has already become such an easy part of your workflow.
We’re delighted to be supporting your growth and look forward to seeing how your programme continues to strengthen your brand over time. If you ever need a hand along the way, we’re always here.
