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We've only just launched this, but the support we received was top notch and the product is intuitive and easy to use. Excited to see results!
Thank you for your review. We love hearing you easy the platform is to set up and we’re thrilled that Jonathan has been helpful during your launch process. We look forward to seeing the impact of the program.
Perfect tooling for our loyalty program! Fits all our needs. Very helpful customer service and onboarding. We're very happy!
We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day!
easy set up - we'll see, i'll update in a couple of weeks
Loyalty Lion is a great app and has great support!! It's really easy to contact the support team and they give an immediate response! It's a great app even on the free plan. This rewards program has made my sales go up and my customers keep coming back to build up points. I really recommend it :)
Jason was very helpful during our onboarding process. The platform was easy to integrate with our tech deck. I do wish there were a few more actions pre-built and didn't require custom dev from our team. You can only connect to one Attentive account so we can't offer points for SMS sign-ups for other countries.
Thank you for taking the time to leave us a review, we are happy to hear that Jason has provided you with all the help needed during the onboarding process. We're sorry it wasn't the smoothest experience you've expected, we've made a note of your feedback and passed this over to our product team!
Although I haven't opened my store yet, I feel that this app will be a great service to my loyal customers. I've always enjoyed shopping at stores that provide reward points that add up towards dollars that I could use towards future purchases. This app allows me to do the same for my customers. Thanks for making this affordable for shops that are just starting out.
Good app so far. Great tech support!
So far we are absolutely loving the customer service with Loyalty Lion. I hope once we launch we can continue to get the support . So far I am extremely impressed and excited to launch this. Once it gets going we will definitely update our review.
Our team at Dachshund Lovers Online found it easy to install and navigation was great experience Encountered no issues during installation.
Installed the program about 4 months ago, but the feedback from clients is very poor. Contacted the sales rep who sold it to me and asked 2 questions:
1. If we can analyse the bad performance together, but very disappointing I was being told LoyaltyLion doesn't do "performance" calls. This was the same person I spoke to about 40 times before signing up for one year.
2. Asked him how can I cancel my subscription (don't want any unexpected auto-renewals) and again very disappointing I was told I need to contact support.
Contacted support few days ago but until now no answer.
Find it kind of strange all this companies where you can not actually cancel what you signed for with a click of a button.
3. The widget button covers the call to action on my cart drawer, asked them how can I move the widget up and I was told at the moemnt this is not possible.
To sumarize: cancelation policy not very clear, program doesn't perform well and the widget button covers the Checkout button !
Very, very disapointed ! Don't recommend this app !
Thank you for sharing this honest feedback. We apologize as this is not the experience we'd like anyone to have.. Please know that our team is working to better this. Please be on the lookout for an email from our team so we can work to find the best resolution for you!