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Have been using the app for years and was satisfied, however the price increases are outrageous and there's 0 chance that i would pay them $200 a month when we have been on a free plan for ages. The Predatory price increase is insane, time to find a new loyalty program that will be loyal to its users.
Hi Jon. We have reached out directly by email to see how we can help resolve this for you. Our free plan is available for stores processing up to a specific number of orders. It's great to see your store is doing well above the order threshold for our free plan and we're happy to move you on to the right size plan for your requirements, which will also come with additional features to further support your business growth. Please respond to our email so we can help
We have had a wonderful experience getting up and running with LoyaltyLion. Jason L. was a dream to work with — incredibly patient with all of our questions, customizations, and *very* short implementation window.
We were able to make our rewards program exactly what we wanted and are looking forward to future growth of the program, both for our customers, and alongside LoyaltyLion as a partner.
Thank you so much for sharing your experience!
We’re delighted to hear how smoothly everything came together with Jason's support. It’s wonderful that you were able to shape the programme exactly as you envisioned, and we’re excited to continue supporting you as it grows and delivers even more value for your customers.
It was really straightforward setting everything up, the only delays were on our end. Any issues were sorted quickly, communication was great. Thank you to our Onboarding Manager Sammy and the team for their continued patience, we're already seeing some positive results.
Thank you for your kind feedback!
We’re thrilled to hear that your setup went smoothly and that Sammy and the team could support you along the way. It’s great to know that communication and issue resolution met your expectations, and we’re excited that you’re already seeing positive results from your programme.
We look forward to continuing to support you as your loyalty programme grows!
Great help with setting everything up, you get a dedicated onboarding manager that helps from the start to the moment you go live. Afterwards, the account manager and customer service are quick and helpful as well.
Everything is set-up to a basic level and you have the freedom to edit this to your own personal wishes with your own team.
It does take a little while to start returning your investment, but if you have the ability to stomach the first couple of months, the results in terms of order frequency, AOV and CLV are incredible!
Thank you for the lovely review!
We’re delighted to hear that the onboarding process and ongoing support have helped you get set up with confidence. It’s great to know the platform’s flexibility has allowed you to tailor your programme to fit your brand perfectly.
We’re excited to continue supporting you as your programme grows!
We recently onboarded with loyalty lion, the setup process was super smooth and straightforward, a huge thank you to Reya for making onboarding experience great for us. She was incredibly helpful, super knowledgeable and made sure we felt confident using all the features.
Since joining, we’ve really enjoyed how easy it is to manage rewards and engage our customers. It’s been a great addition to our brand, and we’re super excited to keep growing with the platform.
Thank you so much for taking the time to leave this review - we’re thrilled to hear your onboarding went so smoothly.
Reya will be very happy to know her guidance and product knowledge helped you feel confident from the very start. It’s great to hear that managing rewards and driving customer engagement has already become such an easy part of your workflow.
We’re delighted to be supporting your growth and look forward to seeing how your programme continues to strengthen your brand over time. If you ever need a hand along the way, we’re always here.
We’ve just completed onboarding with LoyaltyLion, and I can’t speak highly enough of the experience, particularly thanks to Freya, our Onboarding Manager.
Freya was exceptional throughout. She guided us through every step of setup and launch with calm confidence, clarity, and genuine care. On go-live day, when the pressure was high, she handled everything with composure and speed, offering practical solutions without any fluff. Her communication was clear, her ownership total, and she went above and beyond to make sure our RW Insider programme launched smoothly.
The process felt faultless thanks to her dedication, and the professionalism and support we received from LoyaltyLion reflect the quality of the platform itself. A real partner, not just a provider.
Thank you for taking the time to share such a thoughtful review.
We’re thrilled to hear how smooth your onboarding experience was and that Freya’s support made such a meaningful difference.
Your recognition of her commitment - and of LoyaltyLion as a true partner rather than just a provider - means a great deal to our team. We're delighted that your RW Insider programme is off to such a strong start, and we look forward to supporting you as it grows.
We have worked with Reya El Thaalabi in getting onboarded and set up with Loyalty Lion, and she has been fantastic! I love that we were able to customize all of our pages to fit our branding, and the automatic emails have been fantastic! My only wish is that we could send birthday email reward notifications directly through Loyalty Lion, as with the other rewards, verses through our own mailing system.
Thank you so much for sharing your experience with us.
It’s great to hear how smoothly your onboarding went and that working with Reya has made the process such a positive one. We’re also really pleased that the flexibility around page customisation and automated emails has helped bring your programme to life in a way that fits your brand.
We appreciate your feedback around birthday reward notifications. While these currently need to be sent via your email provider, insights like yours are incredibly valuable as we continue shaping our development roadmap.
Thanks again for taking the time to leave a review - we're delighted to have you on board.
Loyalty Lion has been a pleasure to work with, particularly Reya was (and is!) a great help and was extremely thorough in helping us onboard to the platform. They helped us set up from A to Z and so far the program is running very smoothly. If you're looking for a proper rewards program platform, definitely consider Loyalty Lion for your next project.
Thank you so much for the wonderful review! We’re glad to hear that your experience with LoyaltyLion has been such a pleasure and that your onboarding went smoothly from start to finish.
It’s great to hear that Reya provided thorough and ongoing support - we’ll be sure to pass along your kind words. We’re thrilled that your programme is running smoothly and that the platform has met your expectations so far.
We appreciate the recommendation and look forward to continuing to support you as your loyalty programme grows.
We've just completed the onboarding with LoyaltyLion and the whole process was incredibly smooth from start to finish. The team were responsive, proactive, and genuinely helpful.
Our contact Libby really went over and above to make sure we were set up for success. Thanks Libby!
It was really helpful to get such consistent support and quick responses from a real contact throughout the onboarding process.
Every question we had was met with considered answers and practical solutions. A great start to what already feels like a valuable partnership.
Highly recommend the team and the platform.
James
Marketing Manager
Bell Lane Coffee Roasters
Thank you for sharing your review James! We’re delighted to hear that your onboarding experience was smooth and fully supported from start to finish. It’s wonderful to know that Libby went above and beyond to set you up for success, and we’ll be sure to pass along your kind words. We’re excited to continue supporting you as your programme grows.
Thank you again for the recommendation - we truly appreciate it!
Sathiya - was amazing, she handeled my questions quickly and efficiently! Always happy with Loyalty Lion. The Loyalty Lion app is the best option available on Shopify and allows us to manage our customers points and give them extra perks. Top notch program! - Christa@porterlyons.com
Thank you so much for your wonderful review, Christa! We're delighted to hear that you’re happy with both the LoyaltyLion platform and the support you’ve received. Sathiya will be thrilled to know their help made such a positive impact. We really appreciate your kind words and see your program continue to grow!
