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Had the app before we used Shopify and it was great. But on Shopify the app does not install correctly. Support is very slow and not really helpful. They advised to just login outside Shopify but the app didn't even install the tracking code. I could say all the great features of lucky orange, but if you're looking for a Shopify app that just works or has great support when it doesn't, keep looking. Really wanted this to work since we've used lucky orange for so long but going to see what's better suited for Shopify and maybe more focused on just tracking rather than all the extra nonsense they are spreading themselves thin with.
We appreciate your feedback and apologize for your experience. Looking in our help ticketing system, I can see that our team was able to respond to your help tickets within several hours, though time zone differences as well as limited weekend hours prevented this turnaround time on one occasion. Please accept our apologies if it came across that we weren’t responding quickly. We strive to provide superior customer service to all of our customers, and you are no exception.
As we mentioned in our email outreach, we need some additional information to resolve the issue you’re experiencing. If you could reply to our latest email, we can have our development team investigate further and take us one step closer to resolving your issue.
I’d also be happy to talk with you directly to help resolve this issue. You can respond to my last email to schedule a time to hop on a quick screenshare or you can call +1-913-291-2375, or we can meet via WhatsApp, Microsoft Teams or Google Meet if that’s more convenient.
I look forward to connecting with you soon.
Regards - Bradley, Director of Client Services, Lucky Orange
Lucky Orange is a great tool to use for starting a new store. It is absolutely critical, as it allows you to watch visitors and gain insight into what is working and what is not. You WILL catch mistakes that you or the team have made by using this tool to watch customers and visitors navigate your pages, including pain points where the customer doesn't know how to add to cart, leave a review, or needs a more user friendly page to work with.
This tool isn't necessary later on when the store becomes a success, But... it can still be used when testing new features, sales tactics, or sales funnel techniques.
I gave it 4 stars, because it didn't always seem to work correctly for me. Maybe this had to do with a visitor's privacy settings, but I even noticed it happen with visitors that I didn't have the issue with before.
Other than that, it is a service I will absolutely use for stores to come!
Give it a try! You won't regret it!
This app is very very handy when you want to look at the recordings. Most of the time it is pretty accurate. A few things I don't like about it is that there is no mobile application that I know of and it is super buggy on my phone to use from shopify. Also, I have noticed that it is less accurate than the live view option in spotify, sometimes is says that there are no ppl even though there is actively someone on my website according to the live view.
Lucky Orange has outstanding customer service. They also offer a 15 min call to assure the client can get the most from the app. Many of my friends with e-commerce stores rave about how much this app has helped there business
We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review and recommendation! Don’t hesitate to reach out if you need anything.
Cheers - Jordan from Lucky Orange
Easy to install and very responsive customer service. The product products very useful reports and intelligence on traffic on our website.
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything!
Cheers - Emilia from Lucky Orange
Great app, love being to see customer recordings and just starting to play around with the chat feature
This is a Great app...The chat function increased my sales right from the start.
Very good app works well and good support, helped out with any queries and responded quickly to any issues we raised.
Thank you so much for this five-star star review! We strive to provide customers with a great product and great support. Being able to use Lucky Orange insights into visitor behavior is invaluable to improving your website. We’re happy to be part of your journey and wish you continued success. Happy tracking!
Cheers - Justin from Lucky Orange
nice app, useful and very nice to store for optimiz the website and categories of website, very nice app.
Love to hear that you’ve been able to learn more about your visitors to optimize your store! We would love to earn your 5-star review as you continue your journey with Lucky Orange and have had time to experience the full value of our insights! Don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Bradley from Lucky Orange
I am very satisfied with the Lucky Orange App. It is amazing to have so much data on user interactions with my shopify site and this data can really be used to optimze a store. I love watching the video recording sessions of customer interactions as well as seeing the heatmap.
It was great that Lucky Orange wanted to have a short introduction call shortly after the app was installed. Emilia was so helpful and really explained how to use the app and the data obtained from it - thank you Emilia!
So glad I installed this app!
Arnoux vdW
Thank you for taking the time to share your positive experience with Lucky Orange! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review and recommendation! We appreciate your support and look forward to serving you and your business in the future.
Cheers - Emilia from Lucky Orange