Lucky Orange Heatmaps & Replay

I found out about the quality and work of the Luck Orange app through my research and added it to my store. However, I had a small loading problem due to my lack of technical knowledge about the subject. I was very happy that Emilia from the Lucky Orange app team took care of my issue and treated me and my issue as if it were her own, despite my lack of knowledge. The support and guidance of the technical team, along with the application's own ability, give users the confidence that they are not alone. You can use this application without any hesitation and feel the power of the team. Thank you, Luck Orange, and thank you, Emilia.

Downloaded this app and this SLOWED DOWN our entire store. Making matter worse, we already paid the premium version for 1 year, and they are not replying about a refund. This app took thousands of dollars from us! We will be contacting shopify for further escalation if we dont hear back from the app developer.

A perfect app to keep track of your customers. Helps alot to point out the issues that is causing your customers to leave your site. It works like a cctv cam on your website. The best part is the video recordings and heatmaps so that you know what exactly each customer is doing on your site. Highly recommended!

Lucky Orange has really helped out our business! We are a new e-commerce company, and having the ability to see heatmaps has helped our conversion rate and store optimization. We have been able to catch so many errors within our store by watching the recordings and analytics. I definitely recommend lucky orange if you are trying to figure out how to better optimize your store.

This is by far the greatest tracking/heatmap/replay/analytics app that I have ever seen. I can't imagine doing e-commerce without this incredibly valuable tool, because it let's me see what my customers are experiencing in my web store, and I can quickly identify and fix errors, and improve customer experience.

was good initially. now it really costly. and now my app wont even work. it says its blocked. i cant contact support and have no idea why. i tried uninstalling it but now i cant re-install it.
the app offers good data and traffic insight but they are limiting what you can see based on your subscription and now free is only for 7 days
im likley leaving this app. but i wanted to check my recent weekly stats
I do use another app thats just as insightful and free

Very good and important app for ecommerce. Also support is great, even on sunday! :)

Love this app! The heatmaps and replay are a game changer for my business. Heatmaps allow me to see areas which may be problematic and the replays are invaluable. Being able to see where my site might be missing info or needs to be tweaked. Cannot say enough good things about Lucky Orange!

It has been a great tool to see how our website is performing. I love being able to get on and see the traffic, how far our reach is, and to be able to see where they are going on our site the most. It has allowed us to tweak our site to make it more user friendly.

Update to response: The recordings are NOT traffic bots. I don’t run traffic ads. Only conversion ads with low traffic, high intent. I get maybe 15 visitors a day from these ads ( which are accurately reflected within heatmap apps and my ads account) .

These bots are crawlers. That means if you have any products listed on Google or in Facebook or IG shop both platforms will run crawlers to your site. These crawlers run anytime you list a new product, change your price or run a sale. So if you're having a sale they will run bots to every single product page that is a part of that sale durning the length of that sale and a couple days after to reflect the new retail, non sale pricing. So if you have 2,000 products that are a part of that sale you will get 2,000 crawlers a day during that sale and a couple days after. If you list 20 new products in a day you will have 20 crawlers that day....ect.

These crawlers do this to transfer and update information in real time. So no, Lucky Orange is not recording bot traffic for you to know. They are recording crawlers ( which every single site NEEDS to have if using either platform to list products on them). Not all bots are bad. Some are NEEDED. They just shouldn’t be recorded and add to your traffic count because they are not real shoppers so have no purpose to be on the dashboard because heatmaps and recordings are for you to better understand your shoppers, not crawlers.

So IF you don't run sales or list lots of new items, IF you don't list products on Google, Facebook or Instagram shop and IF you don't run ads then Lucky Orange is for you. Otherwise expect to pay for thousands and thousands of crawler traffic, not real clients) .

Original review:
Allow bots to recorded in an effort to up your replays to up the price for your shop.

I used this app for months and months because I loved their layout. Unfortunately they allow bot views to be tracked to up the cost for your store. This means if you use Google to list products or run any Facebook ads anytime either crawls your site it is listed as a recording. It's impossible to block IP's from either of these as each view is a different IP for each bot visit.

This last month I had over 3,000 recordings from bots from Facebook and Google alone. It drove up my recordings sessions AND made it impossible to sort through real client replays. I reached out for support previously and they said they can not exclude bots from the recordings as it was not something that was possible to do..... Shopify itself excludes bot visitors from your daily visitor count as well as I have come to find out all other replay apps do as well. Even apps that show you recently viewed products have triggers in place to remove data from bots. So in essence, that response from them was not correct. If every app can, they can too.

I reached out again about this and crickets so I finally uninstalled the app. It's clear they don't want to remove bot views in order to get more money from their clients. I would of had this app for the life of my business if they would have put features in place ( like literally all other apps are able to do ) to prevent the tracking of bots. They care more about the money than their clients and that is not how a business should be run. Caring about your customers experience yields more sales long term than quick cash grabs.

I would stick to literally any other replay app instead of them, especially if your store is linked in anyway to Google or Facebook ( which I would imagine most are). Not only are they going to get as much money out of you as possible, they are going to do it by running up numbers that are not actual client recordings AND it makes it impossible to sort through bot recordings to get actual insights from real customers. Imagine going through 700 recordings and only 100 of them are real people.....