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Great app although a little problem with the product thumbnail sizes on replay on certain occasions, but all in all a very very nice must-have app!
5 Stars!
We appreciate your review, and we love to hear that Lucky Orange has provided you with the insights you need to grow your business and improve your website. Regarding the product thumbnail sizes shown in the session recordings, could you please respond to the last email from our team? We would be happy to look further into your experience to see what's going on and find a resolution. Thanks again for your review, and happy tracking!
Cheers - Emilia from Lucky Orange
Lucky Orange has been a game-changer for understanding my customers' behavior! What I really like is how intuitive it is—it integrates seamlessly with Shopify and is easy to set up and use, even for someone who isn’t an analytics expert.
Unlike Shopify Analytics, which is simplified but lacks insights into the full customer journey, or Google and Meta Analytics, which can feel overwhelming to set up and interpret, Lucky Orange gives me a clear, real-time view of how visitors interact with my site. The Heatmaps and Replay features let me test the customer journey, identify pain points, and quickly make user interface adjustments to improve the experience.
“Game changer” is a phrase we love to hear from our customers! Seeing your customers’ experiences in real time can give you the insights you need to address their needs quickly and prevent any barriers to conversion. As you mentioned, traditional analytics can be either too simplified or too complicated. Lucky Orange allows you to quickly and easily see exactly what people are doing on your website, rather than guessing and piecing together the conversion puzzle with data points. Thanks for your review, and please don't hesitate to reach out if you need anything!
Cheers - Justin from Lucky Orange
We made a few immediate changes, seeing how customers have experienced certain widgets on our shop. Rage clicks, who knew! Thanks for great insights!
These are words we love to hear! Having that front row seat to see what people do on your website really makes a world of difference. Thanks for leaving us a review, and we're here if you need anything!
Cheers - Emilia from Lucky Orange
Lucky Orange is quickly entering our daily routine for store checks.
We installed it because something seemed off, and it turned out there were some tracking issues with Shopify. We checked the recordings and Lucky Orange gave us the peace of mind we needed after days of trying to identify possible problems. As we playing the video sessions, we started to analyze how visitors interact with our site, we've already identified key areas for improvement.
Although we don't have a lot of data yet, the heatmaps have shown interesting patterns—like the fact that customers are actually using filters, which was a surprise to us.
The dashboard also stands out by offering a clear and simple way to see a lot of useful information at a glance. Overall, Lucky Orange is becoming an essential tool for understanding what's happening on our site...whenever you feel something is not right, you go and check the videos!
Thanks for taking the time to leave us such a great review! Removing the guesswork by using visitor behavior opens up all sorts of opportunities to improve your sales and customer experience. As you’ve experienced, you can leverage your existing traffic to understand how people are truly engaging with your store. Getting that front-row seat to your visitors is truly a game changer. Again, thank you for your review, and we're here if you need anything else! Happy tracking!
Cheers - Justin from Lucky Orange
I’ve been using an app that tracks user activity on my website, allowing me to access key insights like the most visited pages, heatmaps, number of visits, return rates, and, best of all, a live view of visitors navigating the site. The app works seamlessly and has become essential for people like me who have recently launched a store. It helps us understand visitor behavior and identify what works and what doesn’t, enabling us to make necessary adjustments based on real data. Additionally, the app is incredibly intuitive, so I didn’t even need to reach out for support.
Wow! Thanks for sharing the Lucky Orange love. Our team appreciates the time you took to write this review. It sounds like you've been able to dive into your Lucky Orange insights! When you can see how people really navigate and use your website, you can make changes that result in growing your business. We love that you've found the app so easy to use too—we designed it to be user-friendly for all users, regardless of their background or technical experience. Thanks again for your review, and don't hesitate to reach out to our team if you ever need any assistance!
Cheers - Emilia from Lucky Orange
The representative (Emilia) that assisted me today was very helpful in helping me figure out what was wrong with my account. Thank you so much!!
We're happy to assist our users with any issues or questions they may have! I'm glad we could connect and get everything figured out. There's no time to lose when visitor behavior is waiting! Thanks for your review, and our team is just an email away if you need anything. Happy tracking!
Cheers - Emilia from Lucky Orange
Easy install, very fast support response and plenty of analytics to help understand traffic and behavior. It's only been about 1 week so there is still a lot to examine and learn but so far Lucky Orange appears like a great choice.
You're right - there is so much to learn and analyze when you have visitor behavior at your fingertips! We're thrilled that we've been able to impress you from the very start with an easy installation. Thanks for your review, and we're just an email away if you need anything!
Cheers - Emilia from Lucky Orange
Perfect app! You can see live behaviour of your potential customers on your webshop. They provide a lot of data for conversion optimalisation!
Thank you for your review! We're honored to have earned being called "perfect!" We aim to impress our users and are thrilled to have surpassed your expectations. Learning about the pain points your customers encounter and being able to quickly address them is invaluable. Nothing feels better than discovering ways to enhance your customer experience. Thanks again for sharing the Lucky Orange love, and we’re always here if you need anything!
Cheers - Emilia from Lucky Orange
For everyone . I had an excellent onboarding call with Jordan! He was incredibly knowledgeable and took the time to walk me through the app's features, making sure I understood everything. Jordan's friendly demeanor and patience made the process smooth and enjoyable. The app itself is user-friendly and has some fantastic features that I can't wait to explore further. I feel confident and excited to start using it, all thanks to Jordan's exceptional support. Highly recommend this service!
Thank you for such a glowing review and recommendation! We’re thrilled you enjoy our customer support and technology. There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thanks again for taking the time to share the Lucky Orange love, and let us know if there’s anything else we can help you with.
Cheers - Jordan from Lucky Orange
Lucky Orange is fantastic for gaining deep customer insights. It’s been invaluable in highlighting our users' challenges on our website, giving us real-time visuals of how customers interact with our pages. Thanks to its heatmaps and session recordings, we could pinpoint and fix several issues affecting user experience, which we might have otherwise missed. The app also provided detailed data on traffic sources, helping us understand where our visitors are coming from and refining our marketing efforts. Lucky Orange is a must-have for businesses wanting to optimize their Shopify store and improve customer satisfaction.
We appreciate the time you took to leave us such a glowing review! When you can dive deep into what your visitors are doing, you gain unprecedented insights in real time to see how they truly engage with your Shopify store. As you experienced, you can quickly spot those pain points and implement fixes before they impact conversions. We love that we've earned the title of a "must-have for businesses," especially for those who want to boost conversions and enhance their customer experience. Thanks for sharing the Lucky Orange love; our team is here to support you if you need anything!
Cheers - Justin from Lucky Orange