Lucky Orange Heatmaps & Replay , Počet recenzí: 1 147
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i think the heat map is over rated, it shows what customers are doing on the site and you would already guess most of the stuff, but doesnt show the important stuff like when they imput information so you can see if there are errors on the funnels or the cart, only shows scrolling nothing more
Thank you for your review, and we’re sorry that you weren’t able to get as much from our heatmaps as you would like. Our team reached out to you to learn more about how you’d like to use heatmaps and offer some tips and tricks to help you achieve your goals, but we haven’t heard back from you yet.
You mentioned you can’t see when a visitor inputs information. That’s a default setting in Lucky Orange because in most cases, that information isn’t necessary to help you find ways to optimize your site.
By default, Lucky Orange keeps visitor keystroke data anonymous in session recordings by replacing characters with asterisks. However, you can opt out of keystroke blocking and capture keystrokes in non-sensitive fields. Here’s a guide (https://help.luckyorange.com/article/90-how-do-i-capture-keystrokes-in-non-sensitive-fields) or we can discuss it with you further as well. You can’t override this security measure in sensitive fields.
Again, we would love to get in touch with you. You can reply to our previous email, reach us by phone at +1-913-735-9032, or email us at support@luckyorange.com. We want to make sure that you can use Lucky Orange successfully now and in the future. Hope to hear from you soon!
Cheers - Bradley from Lucky Orange
Heard about this app from a friend. Its super useful. Youre able to see where people are looking at your site and should be able to determine what works and what doesnt based on where people leave from your website. Then you improve on that area.
We love to hear that getting a front seat to your customers’ online interactions has been able to help you grow your website. We’re always here if you need anything from our team! Thanks for this five-star review! (And thank you to your friend for recommending our app to you!)
Cheers - Justin from Lucky Orange
Really like this app - amazing way to visualise user journeys and optimise as you go. Great support too.
Thank you for the five-star review! We strive to provide all of our customers with a great product and great support. Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking!
Cheers - Bradley from Lucky Orange
Lucky orange has been great and their support is amazing and so helpful! They always get back promptly. Looking forward to the information I will gain and be able to apply to my business.
Thank you for sharing the Lucky Orange love! We're delighted that Lucky Orange helps you optimize conversion rates and understand your site's users better. Visitor behavior really makes all the difference. If you ever need further assistance, feel free to reach out. Thanks again, and happy tracking!
Cheer - Emilia from Lucky Orange
Need some more time to test, but so far so good. I have a problem with checkouts on my site, I have 73 checkouts in the last 2 days and just 1 sale... hopefully this app will give me the answer
Getting a front row seat to watch how customers engage with your store is invaluable to finding ways to improve your customer experience and conversions. As you continue to explore Lucky Orange, let us know if you have any more questions! Happy tracking!
Cheers - Jordan from Lucky Orange
Great app gives some great insights. I had a question and the support team got right back to me within minutes. Highly recommend!
Thank you for the five-star review! Glad we were able to get your question answered. Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking!
Cheers - Bradley from Lucky Orange
Today is the first day of this app usage, so far i want to thanks the team from core of my heart for this world-class invention and i am 100% confident i will kill my high cart abandoned rate with the help of this app, must try for all Shopify sellers
Cart abandonment is definitely a problem for many e-commerce sites and a challenge Lucky Orange can definitely help you mitigate. We would love to hear back from you once you start to see the real ROI from installing Lucky Orange!
Cheers- Jordan from Lucky Orange
Have been using Lucky Orange for two monthes now, great app! Keeps all data neat and gives great insight!
For all the visual learners out there, Lucky Orange is a great solution to bring your most important website analytics together in a consumable way. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way.
Cheers - Jordan from Lucky Orange
This is the greatest app on the planet, must have if you want a real insight into customer behavior on your site.
Lucky orange is one of those apps that is essential to my store. I do not run and ads without it live because otherwise I cant see any points of friction my customer experiences. This app has saved me so much money on finding simple navigation errors or spelling mistakes that would otherwise deter potential customers. Highly recommend, it isnt even up for debate tbh.
I just want to update my review: It says that I have been using this app for 3 days, when in reality ive been using it for months. I would not be where I am today without this app, I truly mean it. I ALWAYS find something I need to change, even when I proof read my website 5 times before launching an iteration. If you are wanting to know why your conversion rate may have tanked, or what you can do to get it better. Get this app right now.
We're absolutely thrilled to hear that Lucky Orange has become an essential part of your store's operations. It's our goal to make sure you're equipped with the necessary tools to spot any points of friction that your customers may experience. Thank you for your strong recommendation and for being such a valued member of the Lucky Orange community! If you need any assistance, don't hestiate to let us know.
Cheers - Bradley from Lucky Orange