レビュー (1,390)

総合評価
4.7
評価レベルごとの件数
  • 評価の86%は5つ星です
  • 評価の6%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の5%は1つ星です
2020年7月2日

Great customer service & I love how easy it is to track what people are doing on your store!! Would 100% recommend Lucky Orange.

Boring Wish Co.
アメリカ合衆国
アプリの使用期間:6日
Lucky Orange LLCが返信しました 2020年7月8日

Wow! It sounds like you’ve been able to dive right into the insights and find ways to improve your store. I’ve shared your glowing review with our support team - hearing feedback like this makes us realize how important it is to keep working hard for customers like you. Let us know if we can be of any additional assistance!

Cheers - Bradley from Lucky Orange

2020年11月6日

This application provides a good service, but their persistence in not fixing the following problems: makes it a weak application:
1-Weak UI design.
2- Poor code and heavy on the website and it does make the website speed so slow.
3-The idea of statistics is nice, but it is limited and inaccurate.
4- Technical support is very, very slow in responding to any requests or trying to solve any problem.
5- There is a stronger alternative, which is Google statistics, where this service is provided free of charge and without limits in terms of the number of clicks that the user made on the page, but what distinguishes the application is its ability to record a video of this process.
6- I am still using the application, but I think that if the application does not update soon, I will delete it and it will not get another chance.
7- It does not support the Arabic language perfectly. They need more experts in this field to help.

WelaSouq
サウジアラビア
アプリの使用期間:5ヶ月
Lucky Orange LLCが返信しました 2020年11月6日

We are glad to hear you find our service valuable and absolutely want to be sure we continue to meet your expectations. Since we have been unable to get ahold of you via phone or email I wanted to provide some additional context on your bullet points.

Realizing what a huge factor UI has on your experience with our app, we are constantly looking for new ways to improve our experience to make it better for our customers. If you have any specific feedback for us here, please feel free to email us at support@luckyorange.com and we will absolutely take a look at it.

With regards to our code and it’s impact on your site, our code is loaded asynchronously, meaning it does not load on your site until the essential elements have loaded and are fully functional. We encourage you to refer to our help document for additional information and clarity on our practices here. https://help.luckyorange.com/article/137-will-lucky-orange-slow-down-my-website. Additionally, Lucky Orange is pleased to report that Yottaa, an industry leader for analyzing website speed, published their annual report on the impact of 3rd party applications on website performance. In comparison with other conversion rate optimization tools, Lucky Orange received the highest mark (green check mark) indicating our software adds little to no performance impact on websites. The link to the report can be found below should you be interested in exploring further validation of Lucky Orange’s commitment to maintaining your website speed. https://www.yottaa.com/wp-content/uploads/2019/10/2019-eCommerce-3rd-Party-Technology-Index-2.pdf.

We see many of our customers use Google Analytics alongside Lucky Orange, but as you mentioned Google Analytics does tend to stick to more event based analytics where Lucky Orange goes more in-depth to tell you what people are doing on your site through offerings like recordings, heatmaps and other similar services.

We would love to work with you on getting these issues resolved but haven’t been able to get ahold of you yet. Please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com.

Cheers- Bradley from Lucky Orange

2020年6月18日

Helps to have a general idea where people are leaving your website and where is the traffic coming from. The only problem is that you will get addicted to look at it!

Intelligent Neck Massage™
ポルトガル
アプリの使用期間:6ヶ月
Lucky Orange LLCが返信しました 2020年6月19日

These are words we love to hear! Getting that front row experience to see how your customers use your website makes all the difference in growing your business. Thank you for your review, and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Jordan from Lucky Orange

2022年3月30日

I installed this app because someone recommended it to me, I was getting a lot of add-to-carts but limited sales. This app helped me see what was wrong with the flow because it allowed me to watch the visitor sessions replay. Not only this, they also have a nice chat feature as well as announcement feature that are really useful

TheShopULove
インド
アプリの使用期間:6日
Lucky Orange LLCが返信しました 2022年3月30日

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can spot those conversion potholes and address them before they cost you more sales. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!

Cheers - Jordan D. from Lucky Orange

2022年1月7日

Had the app before we used Shopify and it was great. But on Shopify the app does not install correctly. Support is very slow and not really helpful. They advised to just login outside Shopify but the app didn't even install the tracking code. I could say all the great features of lucky orange, but if you're looking for a Shopify app that just works or has great support when it doesn't, keep looking. Really wanted this to work since we've used lucky orange for so long but going to see what's better suited for Shopify and maybe more focused on just tracking rather than all the extra nonsense they are spreading themselves thin with.

TSRE | Tampa School of Real Estate
アメリカ合衆国
アプリの使用期間:4ヶ月
Lucky Orange LLCが返信しました 2022年1月14日

We appreciate your feedback and apologize for your experience. Looking in our help ticketing system, I can see that our team was able to respond to your help tickets within several hours, though time zone differences as well as limited weekend hours prevented this turnaround time on one occasion. Please accept our apologies if it came across that we weren’t responding quickly. We strive to provide superior customer service to all of our customers, and you are no exception.

As we mentioned in our email outreach, we need some additional information to resolve the issue you’re experiencing. If you could reply to our latest email, we can have our development team investigate further and take us one step closer to resolving your issue.

I’d also be happy to talk with you directly to help resolve this issue. You can respond to my last email to schedule a time to hop on a quick screenshare or you can call +1-913-291-2375, or we can meet via WhatsApp, Microsoft Teams or Google Meet if that’s more convenient.

I look forward to connecting with you soon.

Regards - Bradley, Director of Client Services, Lucky Orange

2017年1月25日

Lucky Orange is a great tool to use for starting a new store. It is absolutely critical, as it allows you to watch visitors and gain insight into what is working and what is not. You WILL catch mistakes that you or the team have made by using this tool to watch customers and visitors navigate your pages, including pain points where the customer doesn't know how to add to cart, leave a review, or needs a more user friendly page to work with.

This tool isn't necessary later on when the store becomes a success, But... it can still be used when testing new features, sales tactics, or sales funnel techniques.

I gave it 4 stars, because it didn't always seem to work correctly for me. Maybe this had to do with a visitor's privacy settings, but I even noticed it happen with visitors that I didn't have the issue with before.

Other than that, it is a service I will absolutely use for stores to come!

Give it a try! You won't regret it!

Thesideboardbuffet
アメリカ合衆国
アプリの使用期間:6ヶ月
2018年12月29日

This app is very very handy when you want to look at the recordings. Most of the time it is pretty accurate. A few things I don't like about it is that there is no mobile application that I know of and it is super buggy on my phone to use from shopify. Also, I have noticed that it is less accurate than the live view option in spotify, sometimes is says that there are no ppl even though there is actively someone on my website according to the live view.

Shop RRS
アメリカ合衆国
アプリの使用期間:6ヶ月
2021年5月24日

Lucky Orange has outstanding customer service. They also offer a 15 min call to assure the client can get the most from the app. Many of my friends with e-commerce stores rave about how much this app has helped there business

BeFab Jewelry
アメリカ合衆国
アプリの使用期間:5日
Lucky Orange LLCが返信しました 2021年5月27日

We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Plus it’s always great to connect with our customers. :-) Thank you for your review and recommendation! Don’t hesitate to reach out if you need anything.

Cheers - Jordan from Lucky Orange

2023年4月4日

Easy to install and very responsive customer service. The product products very useful reports and intelligence on traffic on our website.

Così Catering and Group Orders
アメリカ合衆国
アプリの使用期間:5日
Lucky Orange LLCが返信しました 2023年4月18日

There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything!

Cheers - Emilia from Lucky Orange

2016年10月21日

Great app, love being to see customer recordings and just starting to play around with the chat feature

Heyday Footwear
アメリカ合衆国
アプリの使用期間:6ヶ月