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i think the heat map is over rated, it shows what customers are doing on the site and you would already guess most of the stuff, but doesnt show the important stuff like when they imput information so you can see if there are errors on the funnels or the cart, only shows scrolling nothing more
Thank you for your review, and we’re sorry that you weren’t able to get as much from our heatmaps as you would like. Our team reached out to you to learn more about how you’d like to use heatmaps and offer some tips and tricks to help you achieve your goals, but we haven’t heard back from you yet.
You mentioned you can’t see when a visitor inputs information. That’s a default setting in Lucky Orange because in most cases, that information isn’t necessary to help you find ways to optimize your site.
By default, Lucky Orange keeps visitor keystroke data anonymous in session recordings by replacing characters with asterisks. However, you can opt out of keystroke blocking and capture keystrokes in non-sensitive fields. Here’s a guide (https://help.luckyorange.com/article/90-how-do-i-capture-keystrokes-in-non-sensitive-fields) or we can discuss it with you further as well. You can’t override this security measure in sensitive fields.
Again, we would love to get in touch with you. You can reply to our previous email, reach us by phone at +1-913-735-9032, or email us at support@luckyorange.com. We want to make sure that you can use Lucky Orange successfully now and in the future. Hope to hear from you soon!
Cheers - Bradley from Lucky Orange
i used this app to help me see why my store wasn't generating sales and it was amazing as I can see the recording of those who visit my website but have one comment if possible I would like you to return the feature where I can sort visitors by the length of their stay on my website
Seeing exactly what your visitors and customers do and experience on your website through session recordings can make all the difference in improving your website and growing your business. Thank you for your feedback; we’ve already logged your feature request and will be looking at adding it in the future. Thank you for your review, and we’re glad to be a part of your website’s journey. Happy tracking!
Cheers - Kelsey from Lucky Orange
Thanks to Emily for explaining everything. Very usefull app to give you insights on what customer do and how they act on your website.
Emily here! We're thrilled you found our app useful for gaining insights into your customers' website behavior. Always here to assist!
Cheers - Emily from Lucky Orange
This app is soo great! You can see what your customers are doing on your pages. I needed the support and they helped me out fantastic!
Seems like support on this plugin has gone down significantly.
Implementing it, while it should automatically place the code, doesn't and now when opening the app tab after it may me pay $10 shows up as blank -_-
Used to be one of my favorite plugins.
****Update*** We have not had a chance to connect with the merchant after multiple attempts in reaching out.
Hey! Thank you for the feedback. We have reviewed your account and noticed there may have been a previous trial/account that prevented this new site from installing and tracking properly. This should be a simple fix so please email us directly at support@luckyorange.com at your earliest convenience and we can help resolve this right away! Thanks again for the great feedback and speak soon.
Great early experience with the app - Justin walked me through all the features to get started and even extended my trial so I could see for myself how valuable Lucky Orange can be!
Thank you so much for the five-star review! Using our features to understand visitor behavior on your site can significantly impact your conversion rate. Please don't hesitate to reach out if there's anything else we can help you out with!
Cheers - Bradley from Lucky Orange
Super easy to install! It's super cool also how u can see when visitors come and leave your website and how they navigate. I highly recommend the app, especially if your looking to improve conversion
Thrilled to hear how Lucky Orange has made a positive impact across your website! Being able to understand your visitor and evaluate your paid advertising is invaluable. We love that we’ve been able to impress you with an easy installation and insight. As our co-founders believed, you shouldn’t have to have a PhD in Analytics or an enterprise budget to improve your website! Thank you for this five-star review and recommendation. We’re here if you need anything else!
Cheers - Jordan from Lucky Orange
Great app, super clear and useful. Great communication with their customer service. I would definitely recommend it.
We're thrilled to hear that you found our app clear and useful. Thank you for your review and recommendation! Our customer service team is always here to assist you.
Cheers - Emilia from Lucky Orange
Lucky orange is a very handy tool and quite easy to use. The ability to see how people are using our website has been rather interesting. Keep up the great work guys!
There’s nothing quite like the feeling when you see exactly what’s stopping more visitors from turning into customers. Instead of blindly trying to improve your website, you could isolate the issue and fix it. Thanks for your review and don’t hesitate to reach out if you need anything!
Cheers - Justin from Lucky Orange
This is a really cool App. It helped us See the pain points our customers were having and fixing them. I'm surprised an app like this even exists.
Learning the pain points your customers are having and being able to quickly address them is invaluable. Thanks to great customers like you we do exist and are happy to help continue to drive your business forward!
Cheers- Justin from Lucky Orange