総合評価
4.7
評価レベルごとの件数
  • 評価の85%は5つ星です
  • 評価の5%は4つ星です
  • 評価の2%は3つ星です
  • 評価の2%は2つ星です
  • 評価の5%は1つ星です
2023年11月7日

Lucky Orange has really helped out our business! We are a new e-commerce company, and having the ability to see heatmaps has helped our conversion rate and store optimization. We have been able to catch so many errors within our store by watching the recordings and analytics. I definitely recommend lucky orange if you are trying to figure out how to better optimize your store.

Harmony Bound
アメリカ合衆国
アプリの使用期間:9日
Lucky Orange LLCが返信しました 2023年11月10日

We’re thrilled that you’ve been able to get so much from Lucky Orange insights! When you see exactly what your visitors are doing and experiencing on your website, you have the information you need to grow your Shopify store. Don’t hesitate to reach out should I or my team be able to assist you in any way! Thank you for your business, and happy tracking!

Cheers - Emilia from Lucky Orange

編集日:2023年10月6日

Had issues with downgrading from their free plan - kept getting an error message and their support took days to get back to me. I'm updating my review because they made sure I was taken care of and even offered to call me directly to go over what was happening. I appreciated their extra effort to make sure this was corrected. We have used Lucky Orange for years and never had any issues until this year. Not sure if something is broken between Shopify and Lucky Orange that does not allow you to downgrade to their free plan.

The Alaska Frontier
アメリカ合衆国
アプリの使用期間:3年以上
Lucky Orange LLCが返信しました 2023年10月16日

We apologize for the issues you experience and assure you that our team is committed to our customers. Our team has already been investigating and resolved the cause of the issue. Thank you for review, and we're here if you need anything!

Cheers - Bradley from Lucky Orange

2023年9月13日

I have been using Lucky Orange for a while now. It is a great tool to use, and it helps you to improve your website by seeing issues that can help you improve your site.

Christiangiftsforyou
アメリカ合衆国
アプリの使用期間:2年以上
Lucky Orange LLCが返信しました 2023年9月27日

We're thrilled to hear that Lucky Orange has been a valuable tool for your website improvements. Thank you for your continued business, and we're here should you need anything!

Cheers - Emilia from Lucky Orange

2023年10月18日

Provides insight on consumer behavior and how consumers are using them website and how they are interacting. Ability to create events and different dashboards to track website use.

Addison Bay®
アメリカ合衆国
アプリの使用期間:2年以上
Lucky Orange LLCが返信しました 2023年10月19日

Thank you so much for your feedback! We genuinely appreciate you taking the time to leave a review. It's great to hear that our platform has been helpful in understanding consumer behavior and website interaction. Our event creation and dashboard tracking features are designed to empower you in making informed decisions. We're here if you need anything!

Cheers - Jordan from Lucky Orange

2023年11月7日

Lucky Orange is an excellent analytics tool, offering deeper insights than Google Analytics. Their commitment to client support and ethos make it a great choice for businesses seeking a more personalized approach to data analysis and customer engagement.

Crown Forever
アメリカ合衆国
アプリの使用期間:4ヶ月
Lucky Orange LLCが返信しました 2023年11月10日

Thank you for such a glowing review! We’re thrilled you enjoy our customer support and technology. There really is nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. Thank you so much for this great review, and we wish you continued success! Let us know if there’s anything else we can help you with.

Cheers - Jordan from Lucky Orange

2023年10月31日

I just started my first shopify store. So I am currently on the free version.
What a absolutely fantastic app.
I can now see exactly how each visitor moves around the store and where he clicks.
By tracking movement I can see what works and what does not work.
Thank you Lucky Orange for a awesome app.

Mr Satellite
南アフリカ
アプリの使用期間:13日
Lucky Orange LLCが返信しました 2023年11月10日

Thank you for your awesome review! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We're here should you need anything, and happy tracking!

Cheers - Bradley from Lucky Orange

2023年10月13日

I'd say Lucky Orange is in my top 3 best apps for any new ecommerce store owner. It is easy to use and I learn so much about optimising my store by just using the app. I LOVE it! Highly recommend it - it is easy to use, super insightful and the friendliest customer service!

Dust Mite Allergy Solutions
オーストラリア
アプリの使用期間:6ヶ月
Lucky Orange LLCが返信しました 2023年10月16日

We’re honored to be on your top 3 list of Shopify apps! Finding new ways to see what your customers are experiencing and taking the guesswork out of improving your store is invaluable. We are thrilled to be part of your business and are looking forward to continuing to work with you!

Cheers - Justin from Lucky Orange

2023年10月28日

I refer to Lucky Orange reporting before I make any change on my site, and it's more user-friendly and easier to navigate/find what I need than many of the alternatives I've explored. Highly recommend!

Newark Auto
アメリカ合衆国
アプリの使用期間:23日
Lucky Orange LLCが返信しました 2023年10月30日

Thank you so much for your kind review! We're thrilled to hear that you find Lucky Orange easy to use and navigate. Visitor behavior makes spotting areas to improve your website easy. Thanks again for your review and recommendation. If you need anything, don’t hesitate to reach out! Happy tracking.

Cheers - Jordan from Lucky Orange

2023年11月22日

Very helpful demo call! Can't wait to use the app more!

Susosu Water
アメリカ合衆国
アプリの使用期間:3ヶ月
Lucky Orange LLCが返信しました 2023年12月4日

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can spot those conversion potholes and address them before they cost you more sales. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!

Cheers - Emilia from Lucky Orange

編集日:2023年10月27日

10/27/23 Update: I'm going to update my review to 4 stars. I used the previous version for almost 2/3 years and unfortunately, this version doesn't have the tagging and consistently fetches images which diminishes the quality of the recordings. I'll respond to the email.

Since they've upgraded, I've spent 3 days going back and forth with their support to get this app to work. I wouldn't recommend this application.

Used By God
アメリカ合衆国
アプリの使用期間:約3年
Lucky Orange LLCが返信しました 2023年10月23日

I apologize for the confusion that having an account on the older version of our platform and the current version created for you when trying to log in to view recordings. I’m glad our support team was able to work with you over email to gain a better understanding of the issue so we could get you logged into the correct account so you can view data again. I want to double check that everything is working from your side, so please reply to my last email to continue the conversation and make sure you’re all set moving forward. You can also call the number included in my email to connect via phone. I look forward to hearing from you soon.

Best Regards - Bradley from Lucky Orange